Thurston Vacation Rentals

"Nice clean room "

"Check in for this hotel is 16:00 which I didn't realise at that time. The room was okay in terms of cleanliness and the bathroom had hairs in the bathtub. The tv was damaged had a green line going through. Only had interaction with one staff member who seemed nice at reception. I would never book the dragonfly again and avoid rhe Surya Hotels altogether. "

"The room was semi clean discarded sweets on floor, restaurant staff weren’t particularly friendly and I felt as though I was an inconvenience!"

"Helpful staff. Great location."

"The welcome we received at check in was probably the best welcome ever at a hotel. Our room was squeaky clean and we had a gorgeous relaxing view over the golf course. We ate in the onsite restaurant one evening, sensibly priced and great food, again the staff were exceptional. We loved the use of the pool and its other facilities. All in all it was a fabulous stay, we hope to visit again."

"Stay and hotel fine , staff very friendly and helpful . Bathroom a little cramped"

"Super cute establishment! Room was super clean, room service came every day and replenished everything. 2 complimentary bottles of water provided every day. Staff literally bent over backwards to accommodate every step of the way. The restaurant was absolutely fire!!"

"I had an extremely poor experience at easyHotel Ipswich and would not stay here again. Before arrival, I contacted the hotel to add my daughter to the booking but received no response. Instead, I was sent a generic reminder to bring ID, which I did (including my passport), yet no ID was even checked on arrival. We arrived at 9:30pm and were given a room that was not suitable for a family, despite my prior request. When I raised this at reception, I was told the hotel was fully booked and that my message hadn’t even been read. This lack of communication caused immediate issues. I had to book an additional room for the following night so my daughter could have her own space, but she was then unable to check in without me being present, which created unnecessary stress. We were also travelling with a disabled guest, and the parking was a long distance away, which was completely unsuitable. The service was poor throughout. The coffee machine was out of order in the morning, and when I asked about a refund for the rooms due to the issues, I was met with a receptionist who had a very rude and dismissive attitude. I was also surprised to learn that rooms are not cleaned during your stay, which is not clearly communicated and not what I would expect. Due to all of the above, we checked out early (less than 24 hours after arrival) and had to find alternative accommodation. Overall, this was a very disappointing stay and poor value for money. I am currently pursuing a refund"

"The hotel is ideal situated for the town centre & High St & having its private parking is a real bonus."