Hi Thank you for your stay and so pleased you enjoyed it and found our team to be helpful we appreciate your comments thank you again

Hi Thank you for your stay and we also hope to welcome you back kind regards

Hi Thank you for your stay and so pleased you enjoyed it we appreciate your comments and will look at what we can provide for the shower base. Thank you again have a great day

Thank you for your stay and so pleased to see you found us to be Good thank you again have a great weekend

Hi Good morning and thank you for your return stay so pleased you found our good value offer at this time of year and we will certainly look into how we can update or fix any chairs in our dining room which are in need of attention

Good afternoon and thank you for your stay and also your Ten out of Ten this is much appreciated. Kind Regards

Hi Good morning and thank you for staying with us so pleased to read of your experience and our 5 out of 5 the team will be so happy that you had an excellent inclusive breakfast , and comfortable and clean room and especially being warm at this time of year. Have a good day

Hi Good morning and thank you for your stay and review so pleased the room did get warm and the inclusive breakfast was plentiful. Do hope your onward travels finally went to plan. Regards Pentland Team

thank you for your stay and so sorry we did not live up to our normal standards especially re the hot water we will look into what went wrong. Many of our rooms have been updated its an ongoing task as we are privately owned we want to look after you so please advise us on your next stay and we will ensure you get a refurbished room.

Thank you for your stay and review we do appreciate this and pleased you enjoyed our central location and helpful team

Hi Good afternoon and thank you for your stay and for taking the time to post this reveiew we do appreciate it and our team will be so pleased with the Ten out of Ten.

Hi Good afternoon and thank you for staying with us so pleased you liked our nicely decorated bedroom. However we are sorry to read you where uncomfortable and will look into what the issues where. We use cotton sheets and our new mattress comes with a mattress protector may be this is the cause. As you have always had good stays in the past please give us an opportunity to make amends. We appreciate your review

Many Thanks for staying and taking the time to post a review we do appreciate this and look forward to when you visit the Highlands Coast again..

Hi Gary thankyou for your stay and good to know our team will be so pleased to read this and we look forward to your next stay.

Hi Good evening and thank you for your stay so pleased you have given us a Ten we do appreciate this

Hi Good morning and thank you for your stay with us and pleased you liked our large bedrooms so sorry you did not see the normally included Shampoo / Hand Soap and Body Wash we now use dispensers rather than small bottles so not sure why they where missing. Reception would have brought more if you had advised. Many Thanks for your review and we do appreciate your comments

Good afternoon Patricia I am sorry to read of this and we will look into what happened during your stay and will get a member of the team to contact you further. Thank you for bringing this to our attention.

Hi Good morning and thank you for staying with us and for posting this review it does help us to ensure we make improvements w/a and we will look at this bedroom. Please contact us directly when you plan to visit the area and we can make amends and allocate a newly refurbished room we are always upgrading a few at a time as we are privately owned.

Good morning thank you for staying with us and your Ten out of Ten our team will be so happy have a good day and onward travels many thanks

Hi Thank you for our 5 out of 5 we appreciate this very much have a good day

Good morning and thank you for staying with us and taking the time to post a review we do appreciate it have a good journey.

Thank you for your stay and so pleased yo enjoyed our inclusive scottish breakfast and our central location in Thurso

Hi Thank you for your stay and do hope you enjoy the rest of your travels in Scotland

good morning Alison we are so sorry to read of your experience when staying with us recently as this is not the norm. If we can do anything to help on a future stay please keep in touch we have a hotel just outside Thurso near Dunnett Bay in Castletown which has parking and nice walks etc near by.

Hi good morning and thank you very much for your stay and so happy you enjoyed our inclusive breakfast and our friendly team we do appreciate your comments thank you again

Hi thank you for your stay and pleased you liked our food we are sorry that our normal standards of service etc is stretched currently now we have got very busy. we have been hit with outside trade as well as a full hotel and as you say could not fix it in time this week. We appreciate your stay and review

Thank you for your stay and lovely comments so pleased you had a good experience with our friendly team and wish you well with your travels.

Hi Good morning and thank you for your stay with us and so sorry to read we did not live up to our normal high standards. we will look into how we can make changes to ensure things are double checked so you do not find anything that has been missed , as for groups its that time of year but our team would have quickly replenished the breakfast buffet after the tour. Many Thanks

Hi Good evening and thank you for staying with us and so pleased you enjoyed our good food please advise when next this way was we are working through our rooms with regards to updates and many are completed as we are a family run hotel your stay is very important to us and we can allocate or let you know of offers when the summer season is over.

Hi Good morning and thank you for your stay and time to post a review we do appreciate it and our team will be pleased to read that they made an excellent impression have a good rest of today. Kind Regards

Good afternoon and thank you for staying with us and for this review we do appreciate it as it helps us to make improvements and we will look into what went wrong during your stay as you can imagine its not the norm and I am sorry it has given you a poor impression.

Good afternoon and thank you for staying with us and taking the time to post this review we will take a look at our current offerings as normally very good. we appreciate this as it helps us to make improvements.

Good morning and thank you for your review score we do appreciate this.

Good morning and thank you so much for your stay with us and our Ten out of Ten our team will be so pleased kind regards

Good morning and thank you for staying with us we are so sorry that we have not lived up to our normal guest experience and if you have time tomessage us direct with the reason it was Poor we would appreciate this as it would help us to understand and make improvements w/a

Hi good morning and thank you for your review sorry our team member questioned this as you can imagine unusual for there not to be any. Kind Regards and have a good day

Hi Good morning and thank you for staying with us so pleased you enjoyed our friendly team , cleanliness etc much appreciated

Good morning and thankyou for your review score we do appreciate this

Hi good morning and thank you for your stay yes the local council now restricted the main street with reduced hours but to the sides and rear of the property its still very good. We have two other hotels with Car Parks in the area if you try either Wick or Castletown on your next travels this way.

Hi Good afternoon and thank you for your stay so pleased you enjoyed your stay and found the longer parking spots which as you say are very close behind on the residential roads.

Hi Good morning and thankyou for staying with us have a good day.

Hi Good evening and thank you for your stay so pleased you have given a ten out of Ten our team will be so happy have a good weekend

Hi Good morning and thank you for your stay so pleased you enjoyed our clean rooms and our excellent breakfast. Sorry we do not have parking at our property but plenty on street to the side roads and rear residential roads only restricted times on the main high street again thank you for your review

Hi Good morning and thank you for your stay and review so pleased you liked our Breakfast and our value for money we do appreciate your stay thankyou

Hi good morning and thank you for your stay and the Ten our team will be so pleased to see this have a good day

thank you for your stay and so pleased you enjoyed our breakfast and value , our housekeeping will be happy to read of you comments on our clean bedrooms. thank you again

Thank you for your stay and so pleased our team where helpful and you enjoy our food many thanks

Good morning thank you for your review and so pleased you found our team friendly with Excellent Food at your evening meal. We will look into what our issue is with breakfast as normally very good thank you for letting us know as we can act upon this Kind Regards

Gosh we are so sorry that you had a disappointing stay and this is never our intention. Happy we could help and move your bedroom and from your review we can look at what went wrong and how we can fix it to ensure a better stay next time. We do appreciate your review and thank you.