Hi Dominic, thank you for your review, we are glad to hear you enjoyed our home during your stay. We apologize for any aspects of our home that detracted from your experience. Please know that we do our best to present an accurate portrayal of our homes on the listing page and include photos, a virtual tour, a unit description, and a list of available amenities so that future guests know exactly what they will be seeing upon arrival. Additionally, we encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. To clarify, we provide lodging only; all resort amenities must be paid for separately on a pay-as-you-go basis through the resort. Our apologies for any inconvenience this caused you during your time with us. Furthermore, we're sorry for any aspects of our check-in/check-out policy that weren't to your liking. We would like to note that these times are in place to give the housekeeping staff enough time to do a thorough clean of the plethora of homes that have to be serviced and to give the home some rest time between guests. We appreciate your understanding of this policy and hope to have another chance to host you for a more enjoyable and relaxing stay in the future.

Donald, we're glad that you thought that our home was great and that its location served you well! That said, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. We apologize for the problem you encountered with the dishwasher and are glad to report that is has been replaced. Additionally, our local manager assured us that the shower drains upstairs drain properly now. We hope that the compensation you received for your inconvenience helped alleviate some of your frustration and that you give us another chance to better impress you in the future.

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

We are delighted to hear that you had such a wonderful time, though we regret that there were some items that prevented you from fully enjoying your vacation experience. We apologize for the details missed by our housekeeping team and will pass along your concerns to ensure future cleans are completed to our standards. Thank you for letting us know there is room for improvement and we hope to have the opportunity to host you for a more comfortable stay.

Hi Tommy! Thank you for your valuable feedback. We are not able to accommodate early check-ins at this time because we are allowing our housekeeping staff ample time to clean and disinfect the homes in between guests. Cleanliness is very important to us at Vacasa, especially during these unprecedented times.