トーマス J ヘンリー テニス センター周辺のホテル

「Very welcoming staff.. close proximity to local attractions 」

「予定より早く到着しましたが柔軟な対応をしてくれました。」

「The original room we were assigned had a foul odor and the TV did not work, so we requested a room change. Unfortunately, the second room also had a strong unpleasant smell as well. I’m not sure if this was just an issue with the third floor, since both rooms were located there. The biggest concern was cleanliness. On our last night, I dropped something on the bathroom floor under the sink and discovered a pair of dirty underwear that did not belong to anyone in our group. Finding that left...

「Real clean」

「We checked in Friday afternoon and immediately informed the front desk that we did not have HOT water in the sink they said they would have it fixed they did not Saturday morning we asked again to fix the hot water and the desk people said they would they did not Saturday afternoon housekeeping had not come to our room so I went to the desk and checked on that and I was told they would not clean the room until after 3 days unless we requested house cleaning daily I requested house cleaning daily...

「Good」

「The front desk staff were not friendly nor attentive; poor customer service for the entirety of our two day stay. The room was clean enough but built up filth in the corners of the bathroom floor. The beds were uncomfortable; hard mattresses with very little padding and minimal bedding. Little to no sound proofing in the rooms. We could hear the conversations of the family staying in the room next to us as well as every bump, laugh and yell, as I’m sure they heard ours. The housekeeping staff...

「Sheets stained and first room the comforter had blood on it. The second room had stains on the comforter and hairs in the shower and bathroom floor. Right beside the bed there was something on the floor that looked real gross. The room did not get real cool either.」

「Parking was ok not great. AC was great!!」

「Room was instayable, dirty bathroom,dirty sheets towels. IWant a refund since we didn’t stay & the were unable to make it right」

「Tha AC WAS FINE.」

「Very friendly and helpful staff. Very clean hotel.」

「When you know the facility is completely booked, the staff should know to have enough forks and plates for breakfast. That is poor planning.」

「Yes it was great, we enjoyed our breakfast very clean, they never ran out of food or drinks the staff stayed in top of everything very 👍」

「The room was dusty. The bathroom toilet had hairs on it including the bathroom door. The shampoo bottle pump was empty and also had long hair stuck on the pump. I haven’t stayed on an embassy suites in a long time but I will not recommend this hotel to anybody nor will I return. I will continue to stick to Hyatt Regency and Loews Hotels.」

「Everything was clean!」

「Clean. Noisy. Could literally hear the people in room above walk across floor.」