The Merchant's House Marlborough

The hotel was ok in general, however my room at the back of the hotel wasn’t well cleaned. It had an outside door, and dirty boots had left bits on the carpet. My room had no towels and no toilet paper. You’d almost think they’d forgotten to service it. The staff addressed the issues promptly when asked. The hotel served my purposes, but wasn’t great.

Great location to City Centre and shopping precinct

The entrance and lobby area is quite something. The staff are very friendly and on hand for anything you may require. They also left our son a card and some chocolates for his birthday which was a nice touch. The rooms are spacious and well decorated but beds seem small, mattresses are soft and comfortable. The room cleanliness was questionable quite a number of stains on the carpet, windows dirty, the carpet and tiles were not clean and didn’t seem as if the carpet had been hoovered. The wardrobe smelt like fish and the robes that were left had makeup stains on them along with some “other” stains. Coffee machine and tea facilities was well stocked along with the mini fridge items. The hallways and lobby’s really smelt like a particular plant you’d smoke. For the amount of time we were in the room it was “fine” if we were staying longer than the one night I’d definitely have complained about the room. For £200 a night I’d expect the finishing touches and cleanliness to be A*. Probably wouldn’t stay again.