Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our ideal location and the stunning views from your room overlooking the canal. It's great to know that our proximity to the train station and the old town added to the convenience of your stay.We appreciate your understanding regarding external factors beyond our control, such as noise disturbances from across the canal. Despite this, we're glad it didn't detract significantly from your overall experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Team of Hotel Grand Canal

Dear Marvin, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the location of our annex. We strive to provide accurate descriptions of our facilities and their proximity to ensure our guests are well-informed before booking. In response to your note requesting a ground floor room, we promptly contacted you directly to inform you that the room was on the second floor with no elevator access, as also stated in the room type description. We clearly pointed out to you that because of your booking in the annex building where there is no reception we cannot help you with the luggage either. Therefore we had proposed to change your booking to a room in the main building, you did not want this and then we informed you again about all the necessary information and insisted that it would be better to take a room in the hotel. While we did offer to assist with modifying your reservation to accommodate your preferences, we understand your decision to keep the booking as is. Despite our efforts to provide you with timely and clear information, we regret to read in your review that you expressed a complaint about an issue of which you were aware. We are pleased to hear that you found our staff at the main hotel to be accommodating and friendly. Your kind words will be shared with our team. We hope that you enjoyed your stay in Delft.With kind regards, Team of Hotel Grand Canal

Dear Guest,Thank you for sharing your experience with us! We're happy to hear that you found our hotel charming and enjoyed our central location in Delft. It's wonderful to know that our staff left a positive impression on you.We take pride in preserving the period features of our rooms while ensuring modern comforts, and we're glad to hear that you appreciated this balance.We look forward to welcoming you back for another delightful stay!Warm regards,Team of Hotel Grand Canal

Beste Gast,Bedankt voor deze geweldige feedback! We zijn verheugd te horen dat u onze locatie erg sfeervol vond en dat u heeft genoten van de vriendelijkheid van ons personeel en de comfortabele bedden.We kijken ernaar uit om u in de toekomst weer te mogen verwelkomen voor een net zo fantastisch verblijf!Met vriendelijke groet,Team van Hotel Grand Canal

Beste Tamara,Wat fantastisch om te horen dat u zo'n geweldige ervaring heeft gehad! We zijn blij dat u heeft genoten van onze centrale ligging, het vriendelijke personeel en de ruime kamer compleet met extraatjes. Het doet ons goed te horen dat u tevreden was met de ruime badkamer en dat het ontbijt naar wens was.We hopen u in de toekomst weer te mogen verwelkomen voor nog meer memorabele momenten!Met hartelijke groet,Team van Hotel Grand Canal

Dear Guest,Thank you so much for your fantastic review! We're delighted to hear that our hotel's location was just what you needed for a memorable stay. It sounds like you made the most of our central position by exploring the vibrant surroundings, from restaurants to shops and local sites. Maintaining high standards is our top priority, and we're thrilled that we were able to meet your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another unforgettable visit!With kind regards,Team of Hotel Grand Canal

Dear Guest,Thank you for taking the time to leave us a review! We truly appreciate your feedback and hope to see you again soon.With kind regards,Team of Hotel Grand Canal

Beste Gast,Hartelijk dank voor uw feedback! We zijn verheugd te horen dat u genoten heeft van uw kamer en comfortabel bed. Onze excuses voor eventuele geluidshinder die u heeft ervaren. We zullen uw opmerkingen ter harte nemen om onze gasten een nog aangenamer verblijf te bieden. Het doet ons plezier te horen dat ons personeel vriendelijk was. We hopen u in de toekomst nogmaals te mogen verwelkomen.Met vriendelijke groet,Team Hotel Grand Canal

Dear Guest,Thank you so much for choosing to stay at our hotel and for taking the time to share your wonderful experience! We are delighted to hear that you had a lovely stay with us and enjoyed the scenic view from your room overlooking the canal.Our team takes great pride in providing attentive and friendly service, and we are thrilled that you found our staff to be just that. It's always our goal to make our guests feel welcome and well taken care of throughout their stay.We're glad you had the opportunity to indulge in our complimentary drinks and snacks while enjoying the outdoor seating area. There's nothing quite like savoring a refreshment and taking in the beauty of the surrounding scenery. We believe that creating memorable moments is an important part of the overall guest experience, and we're glad we could contribute to that.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the future. Should you have any further feedback or requests, please do not hesitate to let us know.With warm regards,Sabrina den DulkGeneral Manager

Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate your comments and would like to address your concerns.Regarding the absence of air conditioning, we understand that it can be challenging during the summer months. As a monumental building, we are not permitted to install external AC units, which helps to preserve the architectural integrity of the structure. However, we do provide alternative measures to ensure your comfort, such as fans and windows that can be opened to allow for natural ventilation.We apologize for any inconvenience caused by the wiring of lights in Room 1. We appreciate your feedback and will take this into consideration for future improvements. Please note that our staff is available 24/7 to assist guests with any issues they may encounter during their stay, including operating the lights.We are glad to hear that you found the breakfast satisfactory. We understand that the cost may be higher compared to local restaurants in the area, and we strive to offer a diverse selection of high-quality items to ensure a memorable dining experience for our guests. We will review the pricing structure to ensure it remains competitive.We appreciate your recommendation to choose the upgraded rooms. These rooms are designed to provide additional space and comfort for our guests. We understand that the base room may not meet the preferences of all guests, and we strive to offer a range of options to suit different needs.Lastly, we are pleased to hear that our hotel's location close to the train station and the center of Delft was convenient for your visit. We take pride in our central location, as it offers easy access to various attractions and amenities.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to our hotel in the future, where we will strive to provide an even better experience.Best regards,Sabrina den Dulk

Dear guest,Thank you for your review! We appreciate your positive feedback about our hotel's location, which is conveniently situated just 5 minutes away from the railway station. We're glad you found our location to be nice and convenient. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Sabrina den Dulk

Dear valued guest,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly and professional staff. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in making your stay a pleasant one.Furthermore, we are delighted that you found your room to be clean, comfortable, and quiet. Maintaining a peaceful and relaxing environment is important to us, and we are pleased that we were able to meet your expectations in this regard.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Dear valued guest,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly and professional staff. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in making your stay a pleasant one.Furthermore, we are delighted that you found your room to be clean, comfortable, and quiet. Maintaining a peaceful and relaxing environment is important to us, and we are pleased that we were able to meet your expectations in this regard.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Sabrina den Dulk

Dear guest,Thank you for your review! We're glad you enjoyed our great location, convenient to the station, and found our hire bikes to be of good quality. We appreciate your positive feedback and look forward to welcoming you back for another stay.Best regards,Sabrina den Dulk

Beste Gast,Hartelijk dank voor uw feedback over uw recente verblijf bij ons. We waarderen uw positieve opmerkingen over onze perfecte locatie en ons vriendelijke personeel.We willen graag verduidelijken dat er wel degelijk koffie- en theefaciliteiten beschikbaar waren in uw kamer. Onze oprechte excuses als dit over het hoofd is gezien tijdens uw verblijf. In elke kamer hebben we een lade onder de koffiemachine waarin we koffie- en theezakjes aanbieden, zodat onze gasten kunnen genieten van een warm drankje op elk moment van de dag. We betreuren het dat u deze faciliteiten niet hebt kunnen vinden.We hopen dat u desondanks een aangenaam verblijf bij ons heeft gehad en dat u van uw tijd in onze prachtige omgeving heeft genoten. Mocht u in de toekomst nogmaals bij ons verblijven, aarzel dan niet om onze receptie te allen tijde te benaderen voor eventuele vragen of verzoeken. Ons toegewijde team staat altijd klaar om te helpen en ervoor te zorgen dat uw verblijf zo comfortabel mogelijk is.Nogmaals bedankt voor uw feedback. We waarderen uw opmerkingen en zullen ons best doen om ervoor te zorgen dat onze gasten volledig op de hoogte zijn van de beschikbare faciliteiten.Met vriendelijke groet,Sabrina den Dulk

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our convenient location near Delft station, canals, and city center, as well as our helpful staff and the cleanliness of our hotel.We apologize for the inconvenience you experienced due to noise disturbances during the night. We understand how important a peaceful environment is for a good night's rest. It is likely that the individuals causing the disturbance were students from the nearby sorority houses, as they often gather and socialize in the area. While we are aware of this recurring issue, it can be challenging to completely eliminate such disturbances. However, we assure you that we are continuously working with the local authorities and the neighborhood to address this concern and find suitable solutions.Please know that guest comfort and satisfaction are our top priorities. We apologize for any inconvenience caused by the disruptive behavior of these individuals and understand your frustration. If you encounter a similar situation during future stays, we encourage you to inform our front desk staff immediately. They will do their best to address the issue promptly and ensure you have a more peaceful experience.Once again, we appreciate your feedback and understanding.We hope to welcome you back again in the future!With kind regards,Sabrina den Dulk

Beste Gast,Bedankt voor het delen van uw ervaringen in ons hotel. Het is fijn om te horen dat u hebt genoten van uw verblijf en dat de locatie, de kamer en de faciliteiten aan uw verwachtingen voldeden. Het is goed om te weten dat het hotel inderdaad geen lift heeft en dat dit misschien minder geschikt kan zijn voor mensen die slecht ter been zijn of moeite hebben met trappen. Maar wij zijn altijd bereid om te helpen bij het dragen van bagage. Ik ben blij om te horen dat u overweegt om weer voor onshotel te kiezen als u in de toekomst naar Delft gaat. Dank u wel voor uw feedback.Met vriendelijke groet,Sabrina den Dulk