We arrived around 1 pm and were greeted by Myrthe who provided exceptional customer service. As our room was ready, she helped us find our room. When the elevator would not move due to weight, she took one of our bags to our room up 2 flights of stairs. When we left one of us went into elevator with bags and the other walked down. Location is great - only 4 tram stops from central station and 1 long block to walk. The hotel is historic and interesting. Our room size was on the small size but okay to move around. There was a separate room for toilet and shower. There was no door on shower/sink room but it was in a corner. On the main level there is a coffee machine that is available 24 hours and some fruit. The storage space is limited - we left our clothes in our suitcases which is okay for us. I would definitely recommend.