Find hotels in The Flats, Wilmington

"Check in was easy and the front desk staff was helpful. The room was neat and clean. No complaints!"

"First of all, the staff is very rude. They have no urgency to do anything. They’ll let you stand in the front without even acknowledging you. The breakfast is disgusting. It reminds me of a shelter the ones you watch online where they watch you get the food you have to put your name down and it’s just a open area. Please do not think this is complementary good breakfast. It is not. The man that I was working with was very rude and he seemed to get aggravated. We went back back-and-forth to the point where I told him just stop talking to me. This is a non-smoking location, but the whole location smells like smoke stinks so bad . The pictures are very deceiving if you need something cheap for one night be my guess, but even with that being said I we’ll never stay at this location again "

"Yes"

"Dried blood on the carpet was a turnoff."

"The maids have to use the elevators so pays to get on a lower floor to avoid long waits in the morning."

"Room is clean and staff is very nice! Only thing is sometimes cars with very loud music will park downstairs for quite sometime at midnight… "

"The breakfast menu was great. The fresh made omelets were a nice touch. The bartender for the evening reception was lovely. The property was in good condition. The only issue was the jacuzzi was out of order and that was one of the main reasons I booked at Embassy Suites Newark."

"I stayed there one night on a friday at the first week in april,for a soccer tournament my son had near by. The front desk was terrible, I got there around 9pm and there was a young African American women with long blades, that it was obvious she hated her job and it reflected on me as a guest. She did not greet me, when I said hello good evening, I have a reservation, all she said was " I need ID" I gave her my license and she like pull it hard off my hand, I didnt say anything, I just looked at her. Then she literally just thru it back at the counter, that the license fell and she didnt even apoligized. I was so mad, after that, I told her, I didnt like her attitude I took the room keys and headed to my roomapologized. Also someone else I think it might of been the night supervisor and she was just wallking around also not too happy to be there. My husband said hello good evening right as we were walking in front of her by the lobby as we walk in and she just kept walking didn't even say anything either as she was walking g out and then saw her smoking outside. Very bad evening staff service. I would not like to stay there again just because of that experience. The rooms were clean, breakfast was ok, beds were confortable good for a 1 or 2 night stay, if you are ok with bad service."

"This place was disgustingly kept. Sheets were used. Floors were dirty and it didn’t look how it was presented online. I wish I never stayed there."