The Big Box - Family Entertainment Hub

Highly recommend. Lovely rooms and great staff

The hotel room was nice, with a kitchen, fireplace, and big bathroom. Nice views, all the appliances we needed, and enough room for all of our luggage. Room is nicely decorated but the hallways are dimly lit, and the carpet is old and dirty. The front desk would help whenever we called. Fireplace didn't work but they fixed it. The clothes washing machine didn't work but they fixed it. The dishwasher didn't fully work but they explained how to use it well enough. The kitchen had what we needed, but utensils are cheap plastic and not enough plates, silverware, or cups. Location is close but not too close to downtown, and close enough to Banff, though the extra drive adds to already long days. House cleaning came every day, except for the second to last day, they didn't come at all. Overall, it was a nice stay with a large room that had what we needed, helpful and friendly staff, and decent enough hotel quality.