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ホテル テラ ジャクソン ホール - ノーブル ハウス リゾートの口コミ

4.5 out of 5
ホテル テラ ジャクソン ホール - ノーブル ハウス リゾート
3335 West Village Drive, Teton Village, WY

口コミ

9.0

とても素晴らしい

評価 10 - 699 件の口コミ中 449 件が非常に良い" "
評価 8 - 699 件の口コミ中 168 件が良い" "
評価 6 - 699 件の口コミ中 47 件が普通" "
評価 4 - 699 件の口コミ中 23 件が不満" "
評価 2 - 699 件の口コミ中 12 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

6/10 (普通)

AIKO

気になった点 : スタッフとサービス、施設のコンディションと設備
朝の8時に部屋の掃除だとノックされたり、清掃後窓を開けたままにされ、その窓がどうやっても閉じず、一晩中外の騒音を聞く羽目になった
2018 年 8 月に 2 泊滞在
Brett U.からの返信 (投稿日 : 2018 年 9 月 5 日)
Dear AIKO, Thank you for taking the time to provide this helpful feedback. Please accept my apology for the window being left open during cleaning. That should have been closed upon completion of the service.

10/10 (非常に良い)

Sam、バージニア州マクレーン

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
設備がきれいで豪華なホテル
イエローストーン国立公園とグランドティトン国立公園を観光した際、最終日に1日滞在しましたが、5月のシーズンオフだったこともあり、非常に安い価格で豪華なホテルに泊まれて感激しました。
2018 年 5 月に 1 泊滞在
Brett U.からの返信 (投稿日 : 2018 年 5 月 30 日)
Dear Sam, We are very thrilled to hear you enjoyed the end of your trip through the beautiful National Parks. Thank you for staying at Hotel Terra and we would love to have you back.

8/10 (良い)

makoto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Melody

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Melody,Thank you for the great rating!!

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved everything about this property! From the service to the room, the decor and the food! Fabulous stay and a fabulous location!
2024 年 3 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jennifer,Thank you for the great review of Hotel Terra. We hope to welcome you back.

10/10 (非常に良い)

Jesus Humberto Campuzano

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pasamos unos días en Jackson hole y nos encantó la ubicación del hotel está en la mejor área cerca de todas las amenidades y a unos metros de la montaña para ir a esquiar . Excelente hotel 👍
2024 年 3 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Jesus Humberto Campuzano,Gracias por la estupenda reseña del Hotel Terra. Nuestra ubicación es insuperable en Jackson Hole. Todo está a poca distancia. Esperamos darle la bienvenida nuevamente la próxima vez que esté en Jackson Hole.

10/10 (非常に良い)

Jon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Jon,Thank you for the perfect rating!!! We appreciate you choosing Hotel Terra for your trip to Jackson Hole.

10/10 (非常に良い)

CalvinBrittney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
V
2024 年 1 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear ClavinBrittney,We appreciate the great rating.

10/10 (非常に良い)

Andrew

2024 年 1 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Andrew,Thank you for the 5 star rating and staying with us at Hotel Terra!

10/10 (非常に良い)

christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Brett Upchurchからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Christine,We appreciate the 5 star rating of Hotel Terra. We hope to have you back the next time you return to Jackson Hole.

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
AIからの返信 (投稿日 : 2023 年 10 月 19 日)
Michelle, we are delighted to see you had a great experience! Thank you for choosing Hotel Terra. We look forward to welcoming you in the future. Safe travels!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Lucas Dahl Director of Roomsからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you so much for staying with us at Hotel Terra Jackson Hole. We hope to welcome you back soon!

10/10 (非常に良い)

Alexandra

2023 年 10 月に 2 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Alexandra,Thank you for the great rating. We look forward to seeing again in Jackson Hole

10/10 (非常に良い)

ZOILA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great experience. Would definitely stay here again!!
2023 年 9 月に 3 泊滞在
AIからの返信 (投稿日 : 2023 年 11 月 4 日)
We are glad to hear you had a great experience! Thank you for choosing us as your Jackson Hole Destination.

2/10 (非常に不満)

Katya

家族旅行
気になった点 : スタッフとサービス
Booked a reservation with Expedia several days in advance and when I arrived to the hotel they could not find my reservation. Front desk said they were going to put it in manually but when Expedia called them they recommended to just give me a refund. Unacceptable we'll never stay here
2023 年 10 月に 1 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Katya,There are some very rare incidents when a reservation doesn't come through the system when booked with a retailer. We are familiar with how to fix this occurrences and it looks like we were prepared on our end. There is no reason it should have impacted your stay. We had the reservation set for your arrival. Looks like there may have been a breakdown in communication between Hotel Terra and Expedia. The only time we would have recommended a refund is if we were being told that the guest wanted to cancel the reservation. I'm sorry this stay didn't work out.

10/10 (非常に良い)

Izabella、Chicago

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is SO beautiful, warm and inviting. 5 star accommodation with amazing views! Easy parking and so close to Teton National Park! Loving our stay!
2023 年 9 月に 1 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 10 月 1 日)
Dear Izabella,Thank you so much for the great review and sharing your wonderful experience while in Jackson Hole. Teton Village is only 1 mile from the south entrance to Grand Teton National Park which makes it the ideal location for your vacation when visiting the National Parks. We're looking forward to welcoming you back.

6/10 (普通)

Matt、Mamaroneck

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Matt,We apologize the stay wasn't a 5 star experience. We hope to welcome you back to turn around your impression of our property.

4/10 (不満)

Chris

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Look elsewhere for an upscale stay in Jackson
Poor experience from the start. Beds are uncomfortably firm, AC was noisy in first room, nightstand drawers stayed open because it was so uneven they wouldn’t stay shut. Sink leaked wastewater all down into the lone drawer in the bathroom, ruining dozens of my wife’s makeup brushes, makeup pallets and folding pouches they were in and manager offered to move us rooms after my insistence and a $100 credit (about 5% of the cost of the 3 night stay). They did attempt to make it up to us later with a free dinner at the lobby restaurant instead of the paltry credit but the new room’s AC didn’t work (fortunately it’s a cool location at night so we just opened the door), and the “water hammer” was so bad in the bathtub you could not take a bath as it sounded like a jackhammer inside the walls. This was supposed to be a luxurious experience to celebrate our 18th wedding anniversary and instead we lost an entire day to cleanup, changing rooms and shopping for new products and it spoiled the vibe of the stay completely. The managers were both very nice but dealing with what is branded as a luxury hotel experience, their minuscule efforts fell very short. We’ve stayed in Teton Village many times and have had better experiences everywhere else we’ve stayed
2023 年 9 月に 3 泊滞在
Lucas Dahlからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Chris,Thank you for the helpful feedback. We apologize we were unable to exceed expectations during your recent visit to Jackson Hole. The leak from the sink to the drawer is very uncommon and I apologize it went into the storage drawer where your wife had her makeup. Most of the rooftop AC units are getting replaced this fall which will be the 3rd phase in this 4 step process to upgrade all of them. Unsure what "water hammer" is, but I suspect it might be relating to the jets in the bathtub. These do sound louder with no water in the tub which happens when it drains, as a cleaning method. Our sincerest apology that this trip wasn't filled with lasting memories. If you do visit Jackson Hole often, please keep in touch when you think you might want give Hotel Terra an opportunity to turn around your impression of our property. Management will be in contact.

10/10 (非常に良い)

carroll、Johnson City

2023 年 8 月に 2 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Carroll,Thank you for the great rating of Hotel Terra.

8/10 (良い)

Shlomo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Shlomo,We appreciate the rating. Thank you for choosing Hotel Terra.

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Lucas Dahlからの返信 (投稿日 : 2023 年 7 月 27 日)
Thank you so much for this great review! We hope to welcome you back to Jackson Hole soon!

6/10 (普通)

Sara

2023 年 7 月に 4 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 8 月 15 日)
Hello Sara,Thank you for rating Hotel Terra. We apologize we didn't meet a 5 star review expectations.

8/10 (良い)

Shirley E

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice hotel. The staff were very helpful and nice. I have nothing negative to say about the hotel.
2023 年 7 月に 5 泊滞在
AIからの返信 (投稿日 : 2023 年 7 月 16 日)
Thank you for staying with us! We are glad to hear about your positive experience at our hotel and with our staff. We look forward to welcoming you back.

10/10 (非常に良い)

Vishal、Austin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a wonderful hotel in a beautiful location overlooking the Tetons. There are also many things to do in the Teton Village. We loved our stay here!
2023 年 6 月に 6 泊滞在
Andresからの返信 (投稿日 : 2023 年 7 月 4 日)
Hello Vishal,Thank you for choosing us for your stay in Teton Village! We are delighted to hear you enjoyed your time with us, and everything the village has to offer. We look forward to welcoming you again.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 2 泊滞在
Pamからの返信 (投稿日 : 2023 年 5 月 28 日)
Thank you for taking the time to post your review. We are glad that you are enjoying your stay here at Hotel Terra. Please let us know if there is anything we can do to make it more memorable.

4/10 (不満)

Wendy

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Stay Somewhere’s Else.
Nice hotel but off season it’s understaffed and a 3 star hotel at best. Front desk staff rude. Restaurant food was good but room service breakfast was terrible. Landscapers noisy early in the morning. Employees not trained and hotel not managed properly. I suggest spending your money elsewhere.
2023 年 5 月に 2 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Wendy,We thank you for your feedback. I apologize there was not a bellmen on the front drive for your arrival while they were assisting other guests. The team was reading to jump out there to help with your luggage but the offer was denied when we asked. It looks like you received a very discounted upgrade to one of our best one bedroom suites with a great mountain view.

10/10 (非常に良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A gem of a hotel with amazing staff to match
A charming hotel nestled right in the Teton Village. A well kept property that was cozy and not pretentious. Front house staff was cordial, professional and very helpful. Rooms were a good size and was very surprised the kitchen was fully stocked with just the right amount of cooking tools and pots/pans. The jet tubs were amazing and came in use after a long day of skiing. Had a beautiful room, nice patio and even saw 2 moose hanging outside. We really enjoyed our stay and will be coming back soon.
2023 年 3 月に 4 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Traveler, Thank you so much for the wonderful review! We are grateful you were able to experience Jackson Hole to the fullest with skiing and seeing the local moose. We hope to welcome you back very soon to Hotel Terra!

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and experience
2023 年 2 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 3 月 8 日)
Dear Diane,Thank you for the 5 star rating. We look forward to welcoming you back.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2023 年 3 月 7 日)
Thank you for the great rating. We'd love to welcome you back next winter.

10/10 (非常に良い)

Claudia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This truly feels like home away from home! The hotel is fantastic but the staff is what truly makes it feel welcoming! We will be back!
2023 年 2 月に 3 泊滞在
Pamからの返信 (投稿日 : 2023 年 2 月 26 日)
Thank you for your kind words. Our staff strives to add a personal touch to each guest experience. Thank you so much for staying with us and we look forward to having you back in the future.

10/10 (非常に良い)

Susan、Henrico

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was exceptionally friendly & helpful. Our room was spotless and the sheets are heaven!
2022 年 12 月に 1 泊滞在
Brett U.からの返信 (投稿日 : 2022 年 12 月 29 日)
Dear Susan,Thank you for the great review. We're happy to see you had a fantastic time.

8/10 (良い)

Walter

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We were told food was buy one, get the second for $2, then we got our bill and it was full price.
2022 年 10 月に 3 泊滞在
Brett U.からの返信 (投稿日 : 2022 年 11 月 9 日)
Dear Walter,Thank you for your feedback. Our restaurant is managed by a 3rd party vendor. I will pass this note onto them.

10/10 (非常に良い)

Ramona Hand or Walter

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional property⭐⭐⭐⭐⭐
2022 年 10 月に 5 泊滞在
Pamからの返信 (投稿日 : 2022 年 10 月 28 日)
Thank you for your kind words - We are glad you enjoyed your stay at Hotel Terra. We hope to see you back again in the future.

10/10 (非常に良い)

Jill

2022 年 9 月に 1 泊滞在
Pamからの返信 (投稿日 : 2022 年 10 月 6 日)
Thank You for staying with us at Hotel Terra and we are thrilled that you enjoyed your stay.

10/10 (非常に良い)

Justin、State College

2022 年 7 月に 7 泊滞在

4/10 (不満)

Mike

家族旅行
気になった点 : スタッフとサービス、設備とサービス
For the Price point there should have been way better service and rooms.
2022 年 7 月に 5 泊滞在

6/10 (普通)

David、Scarsdale

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Staff jumped when I complained about the room. Downside: Shower was difficult to get warm (either scalding hot or cold). Shower faucet faulty and falling apart. Ran out of shower gel while son in shower, had to go to front desk (no one apparently checked during prior cleaning). Hanger for towels (only 1 for 4 person room) was falling off. There was no cutlery for food (had to ask and then they removed the unused at the next cleaning!). No laundry bags (had to ask at front desk twice).
2022 年 6 月に 6 泊滞在
Brett U.からの返信 (投稿日 : 2022 年 7 月 14 日)
Dear David, Thank you for taking the time to provide your feedback. These items will definitely be address by our teams. We are pleased to hear the team was quick to react on a solution for a better room.

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 5 月に 3 泊滞在
Resort Directorからの返信 (投稿日 : 2022 年 5 月 24 日)
Dear John, Thank you for the rating and we look forward to welcoming you back to Jackson Hole.

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2022 年 1 月に 5 泊滞在
Brett Upchurchからの返信 (投稿日 : 2022 年 1 月 10 日)
Dear Christine, Thank you for the great rating and all your support. Please come stay with us again.

8/10 (良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property and perfectly located. A bit pricey though, and rooms were on the smaller side of what we expected.
2021 年 12 月に 7 泊滞在
Brett Upchurchからの返信 (投稿日 : 2022 年 1 月 4 日)
Dear Andrea, Thank you for your review. We understand the price can be a bit more than other ski locations in the country. We do stay competitive within our local market. For those who prefer a little more space in their room, the one bedroom suite is a great option.

10/10 (非常に良い)

Amy

2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 4 泊滞在
Brett Upchurchからの返信 (投稿日 : 2021 年 10 月 18 日)
Thank you for the great support. We hope to see you return to Jackson Hole.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 9 月に 8 泊滞在
Brett Upchurchからの返信 (投稿日 : 2021 年 10 月 5 日)
Thank you for rating Hotel Terra. Have a great fall and we hope to see you this winter.

6/10 (普通)

Jon

家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
The price was over $1000 per night. You’re lucky it’s in Teton Village or there’s no way it’s worth that much. The shower was a bit disappointing. It leaked all over because there was only half the glass needed. Shouldn’t have to request fresh towels. Eco-friendly is just a noble excuse to cut expenses and decrease service.
2021 年 9 月に 2 泊滞在
Brett Upchurchからの返信 (投稿日 : 2021 年 9 月 9 日)
Dear Jon, We appreciate your feedback. Our location in Teton Village is a large proponent when determining our rates and are competitive with the local market. Our housekeeping team will switch out any used towels that are not hanging on the rack during their stayover service. I apologize if this wasn't done during your stay and we will follow up with our team. Have a great fall and we hope to welcome you next summer should you return to Jackson Hole.

10/10 (非常に良い)

Michael Gene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A
2021 年 7 月に 1 泊滞在
Brett Upchurchからの返信 (投稿日 : 2021 年 9 月 2 日)
Thank you for the support and great rating.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great experience
2021 年 7 月に 2 泊滞在
Brett Upchurchからの返信 (投稿日 : 2021 年 7 月 29 日)
Thank you for taking the time to give us this great rating. Please come stay with us again.

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 設備とサービス
Obviously, the location is supreme. However, for the amount of money they charge for the rooms, one would expect better accommodations and service. There was no one at the entrance to greet us and we had to remove our bags from the car and take them to the lobby ourselves. Upon check-in, we were told that we had to wait for our room until well after 4:00. Not ideal. Our room was small and didn't have a view (800.00 per night). Additionally, when we went to open our window, the window mechanism broke and we had to call maintenance to fix it. Due to a lack of labor (or at least that is what is being told as the excuse) the rooms are only serviced every 3rd day, which meant that we were running out of coffee, lotion, etc. and needed to make requests. How convenient for hotels to provide less service and charge premium rates. They must be making a killing. Overall, the location is awesome and the staff was nice. The lobby is well cared for and the restaurant is decent, but not 5 star. One of my biggest grips about Teton Village is that the food options don't meet the price points of the accommodations. Hopefully, that is changing. Love the Village and love the location.
2021 年 6 月に 4 泊滞在
Brett U.からの返信 (投稿日 : 2021 年 6 月 30 日)
Thank you for your feedback. We have since been able to offer more services now that we've had more success adding great staff members to our team. We are familiar with our competition and have priced our accommodations to be competitive. Currently we are offering an abbreviated housekeeping service to restock towels, coffee and paper products as well as removing trash and straightening out the bed. Teton Village in Jackson Hole is a beautiful place to spend during the summer months.

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property and surrounding area are fantastic. Maybe the only thing I would look at improving is availability of breakfast for early risers, the restaurant opened at 7am. Outside of that I am looking forward to our next trip out!
2021 年 6 月に 3 泊滞在
Brett U.からの返信 (投稿日 : 2021 年 6 月 22 日)
Thank you for the great rating and your feedback. We will definitely bring to the attention of our restaurant management team. Have a great summer.

10/10 (非常に良い)

宿泊されたお客様

2021 年 6 月に 4 泊滞在
Brett U.からの返信 (投稿日 : 2021 年 6 月 22 日)
Thank you for the support and 5 star rating!!

6/10 (普通)

Regan

家族旅行
Was not overly impressed with this hotel for the price. The lobby was very nice but the room was small and could’ve been cleaner. The windows on our room were extremely dirty, so not visually appealing to look out. I noticed the windows on the entire building were all dirty as I was walking around the property. There were crumbs on the table In our room when we first arrived. At check in no one bothered to tell us the pool was closed for repairs, which was the sole reason we chose this hotel. We were also not told housekeeping would only come to our room upon request. We only found this out after coming back to our room after a long day to find it uncleaned. I was able to call the front desk and they did send someone right down to clean it. We found out about the pool after getting our kids suits on and arriving to the pool with a closed sign on it. The hotel did direct us to another pool and a nearby property which was a dump. The hotel was not very apologetic about the pool. It would’ve been nice if they offered a discount on our stay or a food/bev we age coupon or something. As we were there for 4 days and again, only chose this hotel for the pool, which was the one thing our kids were looking forward to in this trip.
2021 年 5 月に 3 泊滞在
Brett Upchurchからの返信 (投稿日 : 2021 年 6 月 14 日)
Dear Regan, We appreciate you taking the time to provide your feedback. We are truly sorry the pool was closed for upgrades while you were with us. We had planned to do this while we were closed in May, but the unpredictable mountain weather didn't provide us with enough dry days to complete it. I apologize about the cleanliness of your room. We can definitely use as an opportunity to review with our team to make sure windows and furniture are getting inspected on a daily basis. That should not have been missed. Thank you again for the feedback. Have a fantastic rest of your summer.