Find hotels in Terravita, Phoenix

"Everything was fine:)"

"The property is showing its age and does not seem to be at an Embassy Suites standard"

"The staff was excellent. Wendell was especially helpful and courteous. The lakeside-view room was great. We will definitely return there. Only suggestion we would have is for you to provide complimentary coffee and tea in the lobby area for guests."

"The pool"

"The staff was very accommodating when we asked to change rooms. Our first room was very old and the capet was stained and in terrible condition the screen was hanging off of the slider to the balcony and the security latch to the door fell off. There were phones in the room but they weren’t plugged into anything so I had to drive over to the lobby for help changing rooms. Another issue was the extensive noise from workers and leaf blowers and construction from surrounding properties. It was not a peaceful stay at all!"

"Check-in: Was disappointed that we didn’t receive an upgrade or at least a king bed during our 6-night stay. The front desk claimed that they didn’t have a king for the whole duration of our stay. I had asked for a king bed 2.5 months ahead of our stay. Why we chose the hotel was because it honored VIP status. Disappointing start to our stay. Room: A good size. Beds were not comfortable. They were too soft and had some sunken areas in the mattresses. They stock Keurig regular, decaf and teas with cream and sugar. Odd they don’t have wine glasses or opener in the room. Not a lot of channel selection…mostly basic and they are not smart TVs. Wished they used black out curtains instead of shutters for the windows…doesn’t block out night. Smart to have front door away from hallway. Staff: Front desk seemed transactional and not warm. Housekeeping was great and friendly. Bell hop is courteous and helpful. Pool staff were nice. Gaming table staff are nice. Pools: The pools and hot tub were not clean…debris and bugs. The west pools are much nicer than the east pools. Fitness center: Nice size…has most everything you’d want. Has a nice view being located on the top floor. Parking: Valet is great…you can call down and your car will be there when you get down there. There’s also plenty of free self park. Food: We enjoyed the convenience of the cafe and their turkey wrap and pastries are solid. The cantina restaurant was ok. It was nice to have restaurants at the hotel. "

"Easy parking and right off the freeway. Lots of amenities close by. Friendly staff."

"I was hoping I could post a good review to counter the negative ones. However, after having a door lock that had loose screws, a shower that was luke-warm at best, no TV remote....and this was just the first room we were in. Our second room had to slam the door to close and no body wash in the shower. One positive note about the room, you could take off foot calluses with your towel. Sound deadening between the rooms was pretty good, especially for what appeared to be an older building. Staff was super friendly and was quick to assist when we contacted them. Looks like Best Western just bought this property. Hopefully they will make improvements."

"Beautiful property in serene location. Staff and service are wonderful. Rooms are serene and the most comfortable bedding. Highly recommend a stay here"