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Very nice customer service personnel Room super clean and fresh with the air conditioner at a comfortable temperature to come I and to be able to relax and rest after a day of driving for 12 hours

We stayed 2 nights at this hotel and we really had a great experience. The staff was friendly when we checked in and our room was very clean and spacious. The beds were comfortable and the pillows were big and fluffy for a great night's sleep. The breakfast was excellent and had a little of everything to eat. The ladies in the breakfast area was friendly and was ready to help. The cleaning crew was also very friendly. I would recommend this hotel to anyone. Thank you for a great stay.

I thought it was a really nice, and clean room. Friendly staff, great breakfast

Firstly, the pictures are exactly what you get. There are great views of the mountains from outside and especially at sunset it's beautiful! The hotel is well kept, clean, and staff friendly. The same goes for the room - comfortable and clean. Free continental breakfast in the morning was good as well. That room was kept clean too. The pool, although no one out of our group got in, looked well maintained. No complaints about this hotel! I would recommend to a friend.

We loved the fact that this hotel was just minutes to our destination of a tournament and restaurants were very close by.

A really nice and clean place

It was a nice place to stay for the weekend. Very comfortable and close to a few area attractions. For the price it was very worth it. The staff was courteous the hotel was clean the breakfast was actually pretty good. If I ever go to Sweetwater Tennessee I will stay there again.

clean, large suite with coffee shop and restaurants close by

The Holiday Inn Express was excellent! The one complaint we had, usually had to walk through cigarette smoke to get inside! Several staff smoked right outside the entrance door! Posted signs say it’s a smoke free property

My stay here was amazing. I arrived from Michigan very early in the morning. My reservation was messed up it was ice storm in route to the area. Me and my family was so upset. The front desk ladies really understood and was helpful. Because we made the reservation through 3rd party. But they did not turn us away they made it work. The was a great experience and the customer service was awesome. I wish more companies would hire people people like this and not people that dont understand life...

This place was perfect stay. I was very concerned about the price being so affordable when everything around was at least $40 more. Much to my surprise, it was nice, clean, and staff were very accommodating. . They bent over backward to help us. My wife accidentally left her phone charger in the room. We called from our next destination in Cherokee, NC and asked about it in the evening. They said they'd call the next morning when housekeeping was in and let us know. True to their...

Excellent customer service front desk, and the young man taking care of the breakfast area. Recently renovated. Rooms are clean. Bed was very comfortable. The shower worked super! 10 out of a 10 foot this place!

I loved the girl at the desk that check me in! She was so sweet, kind and very helpful. Loved having access to coffee 24 hrs a day and the cookies were a good hold over until breakfast the next morning at the hotel Breakfast was also very good. The room was very clean and nice. Check out was a breeze. Great stay, great place.

It was incredibly comfortable and I was stunned by how nice and modern it looked for the price. I liked the colors of the walls and the decoration looked like someone really cared about aesthetics. I didn't swim in the pool, but it was quite pretty, and the breakfast was tasty too!

Very clean and well-maintained. Easy access to interstate and restsurants. Staff was friendly. Would definitely stay there again and recommend it. 5 stars.

Had a little Boston Terrier with us. Room was very comfortable. Staff was friendly. Stayed there again on our return trip

We were attending a friends oarty and had no idea of the area. The gentleman at the desk, made us hand written directions to the venue. As we left hotel to go, he was waiting for us to share the directions. Very nice.