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ヒルトン ガーデン イン テメキュラ カリフォルニアの口コミ

3 out of 5
ヒルトン ガーデン イン テメキュラ カリフォルニア
28210 Jefferson Ave., Temecula, CA

口コミ

8.8

非常に良い

評価 10 - 960 件の口コミ中 624 件が非常に良い" "
評価 8 - 960 件の口コミ中 163 件が良い" "
評価 6 - 960 件の口コミ中 80 件が普通" "
評価 4 - 960 件の口コミ中 46 件が不満" "
評価 2 - 960 件の口コミ中 47 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

6/10 (普通)

Joaquin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Staff was great building and room clean. First impression door from garage to elevator had a bad dearing and mad lots of nosie. Will fail completely at some point. Hotel very noisy lots of freeway sound. 2am lots of sound in hallway. 2 nights little slep. Parking app a PAIN. 16.00 BREAKFAST overpriced. Mini fridge woke me up buzzing 1am house keeping left door ajar. Not as close to old town as advertised you had to use car. Next time will chose elsewhere you should too. Not to Hilton standards.
2024 年 5 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 24 日)
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 (非常に良い)

Francisco

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service
2024 年 1 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 23 日)
So glad to hear your enjoyed your stay! we hope to welcome you back soon

8/10 (良い)

Gordon

カップルで旅行
Our room was very nice. The food and service was excellent. The property needs some cleaning. The pool needs a lot of attention. It needs to be shocked or acid washed. The stairwell leading to the parking area was also very dirty. The carpet was dirty, and the windowsill was full of dirt and bugs. Looked like it had not been cleaned in a long time. Our bathroom floor was also dirty. Lots of black hair on the floor and the tile baseboards were dirty. The door from the underground parking into the hotel was always unlocked. We felt that guests should need to use their key to use this door for safety purposes.
2024 年 5 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to review our hotel, Your comments will be shared to better our service here and we hope we can welcome you back soon

2/10 (非常に不満)

Mary

良かった点 : スタッフとサービス、施設のコンディションと設備
The location was great BUT YOUR SERVICE WAS A RIP OFF. I paid for a King Suite, with working area, large couch 450 sq foot room and I received a standard 2 bed room at the price of a King Suite because your picture detail did not correspond what you default back to on the room detail. My fault for being in a hurry and the hotel couldn't help because YOU made the reservation and YOU have no number to call. Total rip off and lousy service = 1st time used your service and I won't make mistake again. SHAM
2024 年 5 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for taking the time to review our hotel.I know we spoke in person regarding what was booked and what you got as we did clarify with you over the phone and in person that you did in fact book a room with two queens beds and did not book our king deluxe room and I am sorry if being told this twice was not clear enough and sorry you feel this way and hope we can welcome you back here for a better stay.

10/10 (非常に良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean property. Nice staff. Bar was never open.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near wineries and downtown area.
2024 年 5 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service from the front desk staff
2024 年 5 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!

2/10 (非常に不満)

Heather

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This does not feel like a Hilton property. Would not allow points to be applied to Hilton Honors. Staff was indifferent. Loud AC, other motor (elevator) consistent all night, horrible view, toilet broken and ran all night. We tried to fix. Not standard leaky toilet. Actually needs parts replaced. No apologies or offers to correct.
rrからの返信 (投稿日 : 2024 年 5 月 14 日)
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

8/10 (良い)

Aimee

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

Carla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for taking the time to review our hotel, we are happy to hear you enjoyed your stay with us and we hope to welcome you back soon.

10/10 (非常に良い)

Randy

良かった点 : 清潔度、設備とサービス
Great
2024 年 3 月に 2 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay and hope we can welcome you back soon!

6/10 (普通)

Chanelle

カップルで旅行
良かった点 : スタッフとサービス
The pool is ridiculously dirty, the toilet in the room wouldn't flush. Everything else was decent.
2024 年 5 月に 1 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to review our hotel, we thank you for these comments as they help us improve our offerings and we hope we can welcome you back.

6/10 (普通)

James、Trabuco Canyon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gave us 2 doubles instead of the king we requested. TV was not working, in room safe locked. Property very nice. Very disappointed this property felt the need to charge for parking. Just raise the price please and give free parking.
2024 年 5 月に 1 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to review our hotel, we thank you for these comments as they help us improve our offerings and we hope we can welcome you back.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and we hope to welcome you back soon!

10/10 (非常に良い)

Miju

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice experience in Temecula. This hotel serves nice quality.
2024 年 5 月に 1 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you so much for taking the time to review our hotel and for choosing to stay with us! we are so glad you enjoyed your stay and hope to welcome you back soon

8/10 (良い)

Vernon

家族旅行
nice place to stay!!
2024 年 4 月に 1 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you so much for taking the time to review our hotel and for choosing to stay with us! we are so glad you enjoyed your stay and hope to welcome you back soon

6/10 (普通)

wendy

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Nice property; poor service
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for taking the time to review the hotel! we hope we can welcome you back for a better experience

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you so much for taking the time to review our hotel and for choosing to stay with us! we are so glad you enjoyed your stay and hope to welcome you back soon

8/10 (良い)

Ron

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Two thumbs up
2024 年 4 月に 1 泊滞在
RRからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope to welcome you back soon

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
location
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you taking the time to review our hotel. We are so glad to hear you enjoyed your stay with us and we hope to welcome you back soon!

2/10 (非常に不満)

Paul

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Upon check in I discovered significant amounts of blood spattered across the floor and ac unit. Discussions with staff were unhelpful and rude. Matter is being investigated by the Riverside County Dept of Environmental Health and Safety due to other incidences at property also.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 (非常に良い)

Greg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean room and the check in/out was quick and easy. They granted early check in which is always nice. I’d stay here again.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to welcome you back soon!

6/10 (普通)

Nikeia

グループ旅行
気になった点 : 設備とサービス
I didmt like thst that the rooms weren't inside but an outside room. It seemed more like motel vibe
2024 年 2 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello thank you for taking the time to review the hotel. I know when it comes to us that travel a lot we may get our hotels mixed up as this might be the case as all of our hotel rooms are actually inside the hotel with nothing leading or being outside so I may think this might be the case of wrong hotel but I hope we can welcome you here one day so you are able to see our beautiful property for what it has to offer.

2/10 (非常に不満)

Jeffrey

2024 年 4 月に 2 泊滞在
RRからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to review our hotel, we thank you for these comments as they help us improve our offerings and we hope we can welcome you back.

8/10 (良い)

Briana

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a good stay, very nice place and neat. Would definitely go again
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to welcome you back soon!

8/10 (良い)

Matt

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we checked in their systems were down. Staff handled it well and felt bad for them having to deal with irate guest who did not understand.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to review our hotel. We are sorry your experience was less than satisfying and hope we can make it up to you on a next visit. Please feel free to contact the hotel if you may need anything.

10/10 (非常に良い)

Ayaka

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to welcome you back soon!

6/10 (普通)

Ieats

I requested towels to be sent to room on 2nd day of stay and they never came.
2024 年 4 月に 2 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 (非常に良い)

Mayra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very clean is in a great area close to Downtown Temecula and not far from the wineries.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope to welcome you back soon!

10/10 (非常に良い)

Purva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope to welcome you back soon!

6/10 (普通)

Shunda R

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Room was very nice, stylish, however there was pieces of hair found all over the room and bathroom which mean it wasn't cleaned good. Carpet in the hallway had pieces of debris as well. Coffe pot did not work. Requested a new one but it took too long to get it so we had too get up, dressed and go downstairs to lobby for complimentary coffee. Lastly, the bed was way to firm. My partner woke up with a back ache.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 (非常に良い)

John、Paradise Valley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very new and clean
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope to welcome you back soon!

10/10 (非常に良い)

Carmen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is one of the newest in Temecula. The receptionist was very accommodating and gave us connecting rooms as we were traveling with children. The staff was friendly and greeted us as we passed by. Even though the room didn’t include breakfast they do offer it at a separate price. The rooms are spacious and modern. I do recommend this hotel for business travelers and families looking to stay a night or two.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and we look forward to welcoming you back soon!

10/10 (非常に良い)

Jazel

2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you taking the time to review our hotel. We are so glad to hear you enjoyed your stay with us and we hope to welcome you back soon!

2/10 (非常に不満)

James

Restaurant closed early, befor advertised time. Elctronic doors did not fully open as i exited to find dinner, and i hurt my shoulders.
2024 年 4 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and we look forward to welcoming you back soon!

10/10 (非常に良い)

Kathy、Long Beach

家族旅行
Only there one night, but all good.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff !
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

Timothy

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great rooms, the layout is confusing. The hotel is basically a big U with the elevator in the beginning. Getting to the room was longer than expected if you are on the back side. Breakfast was ok,( it was at an extra cost) very friendly staff just the layout and parking was a big miss.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff. Alan the bartender was very helpful and friendly.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

Lucy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

8/10 (良い)

Denise

2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to welcome you back soon!

4/10 (不満)

Julie

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We walked to town and could not use our keys to access the back doors. We told the front desk and she dryly said sorry. The bar service was friendly. The man checking us in was also not helpful and lacked personality
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 (良い)

Austin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
$10 for parking in a parkade that isn’t even gated just seems like a money grab. Either provide free parking or put up a gate…. Otherwise was nice. Check in staff wasn’t super friendly.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 (非常に不満)

Ghandy

気になった点 : 清潔度
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 30 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 (非常に良い)

Shannon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
overall great stay. Kind of sucks if you want to check in a little early they want you to pay but overall nice clean hotel.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope to welcome you back soon!

4/10 (不満)

Adam

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
They wanted to charge us $50 to check in 30 mins before 2pm even though we were paying an additional $75 for our service animal to be with us and only needed to drop our bags off at the room. Also ridiculous that they charge for parking. Definitely would not stay here again.
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 26 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 (不満)

denisa

家族旅行, グループ旅行
Hair in the shower, dirty and stained carpet, dirty coffee machine, dust on furniture and appliances. Yuck!
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 25 日)
Hello, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 (良い)

Bill

2024 年 3 月に 2 泊滞在
rrからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us and hope to welcome you back soon!

10/10 (非常に良い)

Jeannia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2024 年 3 月に 1 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!

10/10 (非常に良い)

Lissa

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well-maintained property. Feels safe.
2024 年 3 月に 2 泊滞在
rrからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!