Unfortunately our first room had an awful odour ((blocked drains). We spoke to staff immediately who were very pleasant but couldn’t help till the next morning as no spare rooms.
The second room was much better standard but over looking airconditioning units which were noisey all night, the window didn’t shut properly so couldn’t shut the noise out.
Very pleasant staff throughout but expensive room for problems we had.
Ann-marie
2024 年 6 月に 2 泊滞在
2/10 (非常に不満)
Nick
カップルで旅行
2024 年 6 月 9 日
良かった点 : 清潔度、設備とサービス
They booked us in a room over the function room that was having a wedding disco till 12pm. They did not say anything about this when we booked the previous weekend or when we checked in. Given the number of rooms in their adjacent building they should have put some of the wedding guests in our room and put non-wedding guests away from the function room. Alas either greed or ineptitude of the hotel management. To not even say about it when we checked in shows how poorly they thought of non-we’d guests.
Nick
2024 年 6 月に 1 泊滞在
8/10 (良い)
Donna
カップルで旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were helpful. Good parking availability. Enjoyed the restaurant dinner service.
Donna
2024 年 5 月に 1 泊滞在
8/10 (良い)
Christopher、Cambridge
カップルで旅行
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location of this hotel was excellent for exploring the town and area as we were able to walk to everything we planned to visit. The staff were wonderful - always friendly and polite and helpful. An interesting old building, maintained to a reasonable standard but felt due for an update in some areas/respects. Our bed was not great and could do with replacement.
Christopher
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Helen
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent hotel, comfort rooms a bit on the small side, but very clean and comfortable.
Helen
2024 年 5 月に 3 泊滞在
8/10 (良い)
John
カップルで旅行
2024 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
We stayed in the older part of the hotel, which is showing its age. Comfortable room, but windows draughty due to corroding metal frames.
John
2024 年 3 月に 4 泊滞在
4/10 (不満)
宿泊されたお客様
2024 年 3 月 7 日
良かった点 : 清潔度
気になった点 : 客室の快適度
Valley Hotell
Cold room no heating on when booked in at 3;20 no heating in bathroom ie no towel heating or any heating, cold to take a shower shower tray plug took time for water to drain. Did give us portable heater helped a little. Hotel cold anyway so uninviting. charged for coffee with meal then again as hot Beverage so thought i paid twice. Hotel in lovely position by river walk and into Iron Bridge. Second stay at this Hotel would we stay again ?
Staff lovely breakfast lovely, should we expect every thing to be good in this day and age or should you just take it as it comes?
宿泊されたお客様
2024 年 2 月に 2 泊滞在
4/10 (不満)
ALASTAIR
出張
2024 年 2 月 13 日
Really disappointed that there was extensive noise above my bedroom at 4:30 am. Apparently workmen had returned to their room Hence no sleep after I was awoken. No refund offered for the room, except my evening meal. I’d rather have paid for my meal and had a proper nights sleep. Best Western you should know better!