外観
利用可能日を確認

メルキュール トビリシ オールド タウンの口コミ

4 out of 5
メルキュール トビリシ オールド タウン
9 Vakhtang Gorgasali Street, Tbilisi

口コミ

9.4

最高に素晴らしい

評価 10 - 151 件の口コミ中 108 件が非常に良い" "
評価 8 - 151 件の口コミ中 37 件が良い" "
評価 6 - 151 件の口コミ中 3 件が普通" "
評価 4 - 151 件の口コミ中 2 件が不満" "
評価 2 - 151 件の口コミ中 1 件が非常に不満" "

9.8/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Atsushi

2023 年 9 月に 1 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Atsushi, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location to explore old Tbilisi
A few minutes walk along the river from old town centre. Everything is handy. Room is compact, yet functionally good enough. If your room is facing the side of old town, you will enjoy a great view of castle and old town from the window, especially early in the morning and at night time. Breakfast selection is also wonderful, with some local dishes.
2019 年 1 月に 2 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2019 年 2 月 6 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

Charlene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to walk around. Even at night.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
fine hotel
2024 年 4 月に 7 泊滞在
Erdogan Sahin, General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

8/10 (良い)

Ignacio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel está en la zona antigua, no en el centro de la ciudad, pero con una parada de bus al lado ( el bus funciona estupendamente en Tiflis) Instalaciones más que correctas. La habitación individual en la que me quedé olía al principio un poco a tabaco. Desayuno bufé correcto, café de máquina de mezcla, no muy bueno. La atención es correcta. Yo llegué a las 6 de la mañana y fue imposible conseguir una habitación, así que tuve que buscarme otro hotel para dormir algo hasta las 15h. Tiene una terraza/bar/restaurante en la 6 planta, con vistas estupendas.
2024 年 4 月に 3 泊滞在
Erdogan Sahin, General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Ignacio, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

2/10 (非常に不満)

Zaid

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Water pressure is week in the bathroom sawna for men not for women together beds not comfortable
2024 年 4 月に 1 泊滞在
Erdogan Sahin, General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Zaid,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 (非常に良い)

CHRISTIAN ALEJANDRO ALVAREZ

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wey nice hotel to stay in Tbilisi, centrally located with many restaurants around and main city attractions. Staff was very friendly.
2024 年 3 月に 5 泊滞在
Erdogan Sahin, GMからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager

10/10 (非常に良い)

Niklas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Niklas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 (良い)

Samil

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Udalar gayet geniş ve rahat personel oldukça ilgili otelin konumu çok iyi şehri yürüyerek gezmek isteyenler için mükemmel bir konuma sahip Biz metro yada otobüse daha binmeden neredeyse bütün şehri gezebildik. 5 gece konakladık akşam yemeğini hiç deneyimlemedik ancak kahvaltı güzeldi o da temizliği düzenli yapılmıyordu çarşafımız her gün değiştirilmedi, ancak telefonla durumu söylediğimizde hemen görevli gönderdiler genel olarak biz çok memnun kaldık tavsiye ederiz.
2024 年 1 月に 5 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Samil, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Andrei

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing! Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.
2023 年 12 月に 10 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Andrei, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Yuliya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff and hotel, very clean, with great restaurant!
2023 年 11 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 12 月 2 日)
Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Erman fatih

2023 年 11 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Erman Fatih, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Arsen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is simply amazing! They went above and beyond to accommodate our requests: rooms close to each other, some forgotten hygiene items, late checkout, etc. The breakfast buffet has good choices of regional food and has an authentic Georgian sweets and is presented in a very elegant way. Yes, I wish the rooms had some USB ports for more convenient charging and a bit more stability with the hot water temp in early mornings - something that seems to be a common problem in the region - but this is definitely the hotel I’ll choose for my next stay!
2023 年 11 月に 1 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Arsen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

Durdona

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very nice hotel in Georgia
2023 年 10 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Durdona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Ahmad

2023 年 10 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Ahmad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 (良い)

Jahangir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tiflis/Tbilisi Visit
Hotel is good and located in a nice area. Had some issues with air conditioning system and coffee maker which tripped the fuse. Had to get the service guys to come and get the fuse on but was told not to use the coffee maker again!! Also, fire alarm in the middle of the night, 2 AM, caused chaos and had to evacuate the room 3 times before the alarm could be stopped. I think these are minor issues that can be fixed but needs the hotel management's help and attention
2023 年 9 月に 2 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Jahangir, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Freddie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful dtay! Great service and location. Staff was pleasant and very courteous. Definitely recommended!
2023 年 9 月に 2 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Freddie, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 (非常に良い)

A G

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Meftuni

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Meftuni, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Sangyun

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good Experrience
The hoteliers were very friendly and the room was clean. If I visit Tbilisi again, I will book this hotel again. One regret is that the cost of the ride from the airport to the hotel was a bit expensive at US$40. Taking Bolt Taxi, you can get there for less than US$10. I stayed at this hotel for a total of 4 nights, the first 3 nights were in a Privilege Room and the remaining 1 night was in a Double Room. The Privilege Room costs an extra $20 per night, but the next time we use it, we will use the Privilege Room. The Privilege Room is spacious and has a great view.
2023 年 7 月に 1 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Sangyun, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Jeremy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Jeremy, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Haik

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2023 年 6 月に 2 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2023 年 6 月 29 日)
Dear Haik, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

WORALUK

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel nice room in old town in Tbilisi.easy to walk and get many restaurants around.
2023 年 5 月に 2 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Woraluk, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Hanspeter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel to be recommend
Great Location and very friendly & nice staff
2023 年 4 月に 4 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 4 月 24 日)
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 4 月 3 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

6/10 (普通)

Katherine

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 3 月 22 日)
Dear Katherine, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Hanspeter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 4 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 2 月 13 日)
Dear Hanspeter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Nafel

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good hotel with good location
2023 年 1 月に 5 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 1 月 23 日)
Dear Nafel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Krzysztof

2022 年 12 月に 1 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2023 年 1 月 20 日)
Dear Krzysztof, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Nesim samuel

2022 年 11 月に 1 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2022 年 11 月 21 日)
Dear Nesim Samuel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable hotel in Great Location
Hotel was clean and comfortable. About 5 minute walk to Old Town. Room was clean and comfortable. Food at the on site steak house was delicious. View from the roof top lounge was beautiful while enjoying some local wine. Reception was attentive and helpful. I would stay here again if I returned to Tbilisi.
2022 年 11 月に 3 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2022 年 11 月 14 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Ksenia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly and helpful staff. Great view from the bar on the 6th floor. The room was nice, clean and had very nice soap, shampoo and conditioner. Loved that it was not in the mini tiny bottles.
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2022 年 11 月 14 日)
Dear Ksenia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sehr schönes Hotel in toller Lage.
Tolles Hotel in schöner Lage mit tollem Service. Sehr zu empfehlen.
2022 年 10 月に 5 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 11 月 2 日)
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 (非常に良い)

Alexandre

2022 年 10 月に 3 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 10 月 26 日)
Dear Alexandre, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

10/10 (非常に良い)

Irina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing!
2022 年 10 月に 1 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 10 月 26 日)
Dear Irina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Erdogan SahinGeneral Manager

8/10 (良い)

Awad

家族旅行
良かった点 : 清潔度、設備とサービス
No bellboys to help you to pick up your luggage in check in or check out. No care
2022 年 8 月に 4 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 8 月 28 日)
Dear Awad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

4/10 (不満)

Cole

良かった点 : 清潔度
気になった点 : 設備とサービス
2022 年 8 月に 7 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 11 月 25 日)
Dear Cole,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager

10/10 (非常に良い)

Angela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything was on a good level. but my non-smoking room had a rack smell of cigarettes😢
2022 年 7 月に 10 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 8 月 8 日)
Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Our hotel is fully nonsmoking property we will deeply investigate the case and do our best not to be repeat such case in future, We are very sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super clean, modern, great location
This hotel is very clean and modern. The staff is very accomodating and they have an excellent on site restaurant. The location is perfect, just around the corner from the fort and old town with lots of shopping. We re-booked it when our flight was cancelled since we'd had such a good experience. If I ever come to Tblisi again I would defininitely stay here. One note: we didn't use the spa and the gym looked pretty small and was in the basement. We got all our exercise walking around town instead.
2022 年 7 月に 2 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 8 月 1 日)
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

Daniel

2022 年 7 月に 1 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 7 月 21 日)
Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

Andreas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 7 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 7 月 18 日)
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 7 月 18 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

Andreas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 7 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 7 月 18 日)
Dear Andreas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Olga Kudriachova Operations Managerからの返信 (投稿日 : 2022 年 7 月 6 日)
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Ali

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In the heart of the city close to all interesting points. Warm welcoming, very helpful staff. Clean and bright room with all newly furnitures and curtains. Good breakfast. Nice and large gym and we’ll equipped.
2022 年 5 月に 2 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 6 月 13 日)
Dear Ali, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

8/10 (良い)

Catherine

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 3 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 6 月 7 日)
Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manage

10/10 (非常に良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 5 月に 3 泊滞在
Olga Kudriachova Operations Managerからの返信 (投稿日 : 2022 年 5 月 17 日)
Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 5 泊滞在
Operations manager Olga Kudriachovaからの返信 (投稿日 : 2022 年 12 月 13 日)
Dear Brian, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

10/10 (非常に良い)

Perry

出張, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious rooms,excellent in-house restaurant and the sulfer baths are right next door!!!
2022 年 4 月に 6 泊滞在
Erdogan Sahin,GMからの返信 (投稿日 : 2022 年 5 月 10 日)
Dear Perry, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Erdogan Sahin GM