4/10 (不満)
宿泊されたお客様
2018 年 5 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overpriced. It may not be rated a 3.5 star hotel as it advertises. Stayed there for 3 nights. When we arrived they first tried to put us in a ground-floor room, which looked terrible. Besides we found a broken air–con (it was +26C outside BTW) and no hot water there. There were only two hangers in the wardrobe etc. We told the staff that it was not acceptable. We were asked to check in and wait until somebody would come and have the issues fixed. We said: “No, that’s not what a 3.5 star hotel should be. You give us another room or we’ll leave.” Okay. The replacement was ready in a while. Here is what we received: small room, stuffy, very basic furniture, faulty equipment, ragged bed linen, stink, very few TV channels, and to crown it all – a horrible noise coming from the street 24 hours a day (as the window looked at a busy street and there was no noise isolation). The room was so small that it could not even accommodate two bedside cabinets – just one, a small one without a night-lamp. You actually had to use the switch at the entrance to switch off the light going to bed. There was just one chair in a would-be double room. Fair enough, as you could hardly find any space for the second one. We had also to move the bed closer to a wall to let the wardrobe open. In this room, the air-con barely worked and it completely died on the second day of our stay. Wi-Fi did not work well, esp. on the second day. In fact we had to use mobile Internet. No “Free bottled water" provided.