Dear Hiroshi,Thank you for choosing to stay with us and for taking the time to share your feedback on Expedia. We're glad to hear that overall you had a satisfying experience.We apologize for the inconvenience you experienced with the room temperature adjustment. Our team will look into this matter promptly to ensure that future guests don't encounter similar issues. Your input is invaluable as it helps us identify areas where we can improve our services.Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with a flawless experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

Here's a professional response to Peter's review on Expedia, which highlights his positive experience and appreciates his feedback:Dear Peter,Thank you very much for your 5-star review! We are so pleased to hear that you found our hotel to be nice and clean. Our team works hard to ensure that all areas of our hotel meet our high standards of cleanliness and comfort, and your feedback is a wonderful affirmation of their efforts.We hope to have the pleasure of welcoming you back soon for another great stay.Warmest regards,