ロビー応接スペース

ホテル ハヤの口コミ

4 out of 5
ホテル ハヤ
1412 E. 7th Avenue, Tampa, FL

口コミ

9.4

最高に素晴らしい

評価 10 - 1009 件の口コミ中 789 件が非常に良い" "
評価 8 - 1009 件の口コミ中 123 件が良い" "
評価 6 - 1009 件の口コミ中 44 件が普通" "
評価 4 - 1009 件の口コミ中 23 件が不満" "
評価 2 - 1009 件の口コミ中 30 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

8/10 (良い)

HATSUMI

2023 年 5 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2023 年 6 月 23 日)
Thank you for staying with us. We appreciate you for taking the opportunity to share your recent experience with us. We look forward to welcoming you next time. See you soon!

10/10 (非常に良い)

Yailenis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel súper bueno
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

anita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Is was a wonderful stay
2024 年 5 月に 3 泊滞在

8/10 (良い)

Anthony

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
it was nice
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Keilah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Weiwei

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a very lively neibghourhood, the hotel is very tasteful and the staff are super helpful.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your feedback. We are glad you enjoyed your stay. Hope to see you back again soon!

10/10 (非常に良い)

David、Hudson

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Lovely property in a great area
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you! We are glad you enjoyed your stay with us. We hope to see you back again soon!

10/10 (非常に良い)

Hadassah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you! We are glad you enjoyed your stay with us. Hope to see you back again soon!

2/10 (非常に不満)

Kazzandra

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This hotel is very deceiving. Felt very unsafe and disappointed. Our shower was filthy and the water would pool up to your ankles. We had to shower with shoes on because it was slick and slimy. Seemed like the staff had never cleaned it before. Not to mention, other areas of the room was unclean and rusty. In order to have housekeeping, you had to book a day prior and we went to the front desk to get fresh towels and waited 2 hours for them to get delivered after reminding them. It seemed like there were hardly any staff members available and it seemed pretty empty. We tried to cancel our second night through Expedia and they were waiting to hear back from the hotel for confirmation. Of course, the hotel never got back to them and we were unable to get out of the second night. Front desk never greeted but the valet employees were friendly. There is also no self parking and a $35 fee for overnight parking. We will never come back here again and do not recommend. The town also seemed ghetto and there were police talking to a homeless man out front as soon as we pulled up. Would not recommend.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for sharing your recent experience with us and we sincerely apologize that your stay did not meet your expectations. We appreciate your feedback about the cleanliness of your room and timeliness of your towel delivery. That is certainly not our standard and we will be using your review as a training tool for our team. Thank you again for taking the time to provide us with your feedback.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First rate Hotel & staff . A beautiful Hotel with fabulous style ! A wonderful place to stay in Ybor City , great location. Great bar & restaurant ! All the services you would want in a great Hotel !!
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you! We are so glad you enjoyed your stay with us! We hope to see you back again soon!

10/10 (非常に良い)

Stefanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We only stayed at Hotel Haya for one night. The staff was friendly and the hotel was clean. Hotel Haya had been remodeled very tastefully. The only issue we had was that we could hear people talking in the hallway at all times of the night.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
I do apologize about the noise. We are glad you still enjoyed your stay with us. We hope to see back again soon.

4/10 (不満)

Audrey

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Outdated rooms! Terrible beds! No coffee pot in room. Overpriced snacks and refrigerator items. Outrageous prices in the bar for wine and beer. Was there for a wedding. Dinner was terrible!!!! Had chicken and rice. No vegetable. Food was Luke warm! Only nice thing was the pool. Too few glasses in the room!!
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your feedback! We sincerely apologize that your stay was not up to our standards. We have addressed your concerns with our management team. We look forward to the opportunity to impress you in the future!

6/10 (普通)

Ingrid Theresa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is beautiful. The dining, coffee shop and bar options are very good. The rooms were not the cleanest, by far. While the housekeeping staff was very pleasant, they neglected to mop the bathrooms daily (not at all during our 4 night stay!), we had to ask for clean washclothes, bath gel, and body lotion every day. We even tipped $5-$10 per day in hopes of getting minimal housekeeping without having to ask. The front desk staff was bland. They rarely greeted us upon entry and ext each day (we spent 4 nights here!). The bell staff, restaurant and bar staff, and security were all very pleasant. Consistently so. Just an FYI...while we were waiting on the trolley one afternoon, we heard a staff member from another bar state repeatedly on a phone call that he was picking up chicken from Publix to take to the manager at Hotel Haya, then going for a swim at the Haya pool. We later saw him the hotel pool, then a few hours later working security at the bar down the street. Is the Hotel Haya pool for the guests, or open to the public? Its was very crowded. Also, is the entry fee a chicken lunch to the manager?
2024 年 5 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the opportunity to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Please rest assured this has been addressed with the team, and will be a learning tool moving forward. At Haya our guests feedback is very critical for our growth. Once again, I sincerely apologize for the inconvenience. We look forward to the opportunity to impress you in the future!

10/10 (非常に良い)

Diamond

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay wish I would’ve stayed longer. Next time will be an extended stay
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you! We are glad you enjoyed your stay! Hope to see you back again soon!

8/10 (良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly but didn’t voluntarily give much info about hotel services or the area
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
I'm sorry to hear that. Thank you for your feedback. We hope you still enjoyed your stay and hope to see you back again soon.

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、設備とサービス
Love the vibe
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you! We are glad you enjoyed your stay! Hope to see you back again soon!

10/10 (非常に良い)

Eliot

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you! We are glad you enjoyed your stay! Hope to see you again soon!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you! We are glad you enjoyed your stay! Hope to see you back again soon!

10/10 (非常に良い)

Ebony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you! We are so glad you enjoyed your stay! Hope to see you back again soon!

10/10 (非常に良い)

Rolfe、Worthington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best hotel in Tampa, FL. The service is the best, and the restaurant is awesome.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you! We are so glad you enjoyed your stay! We hope to see you back again soon!

10/10 (非常に良い)

August A Catarella

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is the ideal stay in Ybor. Situated right off 7th Ave, this location offers easy access to all the area nightclubs, restaurants, stores, and other attractions. The hotel itself is good value for your money, with plenty of onsite amenities including a pool, restaurant, cafe, and bar. The food, drink, and coffee are competitive with other neighborhood establishments and their Cuban sandwich is one of the best I've ever had! The staff were all super friendly and accommodating. Would return.
2024 年 5 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 13 日)
We appreciate you for taking the opportunity to share your kind review with us. Its a great feeling when our guests get the experience of Ybor City and the many amenities the hotel has to offer. We definitely look forward to many more visits. See you soon!

10/10 (非常に良い)

Orieana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you! We are glad you enjoyed your stay! We hope to see you back again soon!

8/10 (良い)

Rashawn

良かった点 : 施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you! We are glad you enjoyed your stay! We hope to see you back again soon!

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thanks! We are glad you enjoyed your stay! Hope to see you back again soon!

10/10 (非常に良い)

Jennifer

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice interior & customer service.
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you! We are glad you enjoyed your stay! Hope to see you back soon!

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Guest Services からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you! We are so glad you enjoyed your stay! Hope to see you back again soon!

10/10 (非常に良い)

Bruce

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 5 月に 1 泊滞在
Guest Services からの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you! We are so glad to hear you enjoyed your stay! Hope to see you back again soon!

8/10 (良い)

Victor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Design and furnishings in my room were rather off modern and did not make for a relaxing setting. Think about what would make a traveler comfortable when walking into their room.
2024 年 5 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the opportunity to share your experience with us. Our design is definitely different than most hotels. However, your feedback is truly appreciated to ensure a comfortable guests stay. Thank you for staying with us.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 3 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you! We are glad you enjoyed your stay!

8/10 (良い)

Safiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
We truly appreciate you for sharing your review with us. We hope to welcome you back to Haya when travel brings you back to Tampa!

10/10 (非常に良い)

Donnica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super nice hotel in the heart of Ybor City!
2024 年 5 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
We are so fortunate to be in the heart of Ybor City. We are also glad you got the opportunity to enjoy it. See you soon!

8/10 (良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the Hotel. Excellent space. With a charming bar restaurant. Great Breakfast cafe. Room was comfy and modern. The only issue we had is being on the 7th ave side on a Saturday night with graduation parties. I would have chosen an interior facing room. I will book there again in the future!
2024 年 5 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for sharing your feedback about your recent stay with us. I sincerely apologize for the distraction on 7th avenue but appreciate you for giving us another opportunity to serve you when travel brings you back to Tampa. We look forward to your visit!

10/10 (非常に良い)

Lauriano

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was super friendly and helpful. The service at the on site bar was excellent. The location was good and plenty of dining and drinking options around.
2024 年 4 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
We enjoy reading great reviews about our staff service. We appreciate you for taking the time to share your experience with us.

10/10 (非常に良い)

Haylee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying at Hotel Haya! We look forward to welcoming you back soon!

10/10 (非常に良い)

Allan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hard to find entrance at night
2024 年 4 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for choosing Hotel Haya. We are so glad you had the opportunity to stay with us and also apologize for the difficulty finding the entrance. This opportunity was addressed internally to elevate the appearance to the hotel entrance. Overall, we appreciate your review and hope to serve you again.

2/10 (非常に不満)

pamela、brandon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very bad experience that while our car was parked with the valet (there is no hotel parking) our car was badly vandalized and the valet manager said it would be taken care of with their insurance. After trying to get communications back and forth the ins company denied our claim. We were very disappointed as this is a very nice hotel. Would not recommend this hotel because of this,
2024 年 1 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the opportunity to share your recent experience with us. I sincerely apologize for your overall experience with valet. We strive to provide an exceptional experience but unfortunately have fallen short during an uneventful incident. Please rest assure this matter has been addressed internally. Please do not hesitate to contact the hotel for further concerns.

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 5 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
We are definitely located in the heart of Ybor City. We are glad your stay was great with us and truly appreciate the time to share your review.

10/10 (非常に良い)

Mounir

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
We appreciate the time taken to share your review with us. We look forward to hosting you again!

8/10 (良い)

Christina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for choosing Hotel Haya. We are glad to hear your stay was enjoyable and look forward to many more visits.

10/10 (非常に良い)

Rochelle-Love、Davenport

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel felt so modern. The staff was helpful. The room was clean. One night was enough for me to have a good night there.
2024 年 4 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying at Hotel Haya. It was a pleasure hosting you!

10/10 (非常に良い)

Erika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
We are also glad you got the opportunity to enjoy your stay with us. We hope to see you soon!

10/10 (非常に良い)

Timothy

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 4 月に 3 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
I am glad you have enjoyed the ambiance of the hotel. We appreciate your review with us.

10/10 (非常に良い)

Edward

2024 年 4 月に 1 泊滞在
Guest Srevicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you! We are glad you enjoyed your stay with us! we hope to see you back again soon!

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
We are so glad to hear your stay was great! We appreciate your feedback and hope to see you again at Haya.

8/10 (良い)

Curt

家族旅行
良かった点 : 清潔度、スタッフとサービス
Room was a weird layout, poor water pressure, very loud at night, pool is mostly shaded, trolley very close, walkable to YBOR
2024 年 4 月に 3 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for sharing the experience of Ybor City. We are so glad you got to enjoy the city and appreciate your feedback about the rooms. We look forward to many more travels.

10/10 (非常に良い)

Geoffrey、Pittsboro

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay at Hotel Haya! The hotel and property were perfect. We will definitely come back again on our next trip to Tampa!!
2024 年 4 月に 3 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
I am very excited you have enjoyed your stay with us and will be coming back to visit Haya. We look forward to providing another perfect stay! See you soon!

10/10 (非常に良い)

Fernando

2024 年 4 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for taking the opportunity to share your recent review with us. We appreciate you for choosing Hotel Haya and look forward to welcoming you back again soon.

10/10 (非常に良い)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just missing a coffee machine in the room, otherwise great accommodations. Need my morning, in the room, coffee.
2024 年 4 月に 1 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for choosing Hotel Haya. We appreciate your feedback about placing coffee in our guestrooms. Truly a great recommendation we will consider and address internally. Overall, we hope to see you again.

8/10 (良い)

Shelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 4 日)
It was a great pleasure hosting you at Haya. We look forward to welcoming you back again.

6/10 (普通)

Yanique、Spanaway

カップルで旅行, 家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Only having valet for parking was disappointing. Only to have valet park your car at multiple location off site was off putting. The hotel did not have ice machine for guest to access but you have to go to front desk. I also understand that many hotel do not have microwave in the rooms but to not have one microwave accessible to guest was ridiculous!
2024 年 4 月に 5 泊滞在
Mia Pierre Director of Hotel Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
I truly appreciate you for taking the time to share your recent experience with us. Please rest assure this matter was addressed with the operations team to ensure this isolated matter does not occur again. We have a team in place who will deliver the amenities requested for our guests. We will definitely revisit this matter with the team. We appreciate your feedback.