The staff was very friendly and efficient from Day 1. Everything was well taken care of, especially Atsushi. All staff do speak English, so it makes thing easier. In fact after making my reservation, I received an email immediately from the hotel that my reservation is confirmed and asked us for more information about all travelling guests to ensure that we have a pleasant stay there. There’s also a free shuttle from the train station to the ryokan. Love the onsen there too. Overall, we had a good time.