Thank you for staying at Oursinn Hotel.
Your feedback means very important for us to continue our hard and good work.
For your personal concern, we always run our hotel to suit our special guests' needs, and require all our rooms to be clean, quiet and comfortable. We are really happy and proud that you enjoyed your stay with us.
We willl continue to improve, and at the same time we'd like to invite you to come back again as our special guest.
8/10 (良い)
宿泊されたお客様
2019 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
特に問題なく泊まれました。
鍵もカード式で部屋も綺麗でした。
宿泊されたお客様
2019 年 4 月に 2 泊滞在
Receptionist Tommyからの返信 (投稿日 : 2019 年 5 月 8 日)
Thank you for your kind feedback. We always try our best to make your stay as unique, comfortable and clean as possible, although it's a great challenge for us to meet everyone's needs in a different way. Please continue to support us, and our hotel is always open and available to you as our special guest.
2/10 (非常に不満)
宿泊されたお客様
2019 年 4 月 30 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
ベッドの下からゴキブリが出てきた。
廊下側の防音性が低く、ドライヤーの音、トイレの音が丸聞こえ。
宿泊されたお客様
2019 年 4 月に 2 泊滞在
Receptionist Tommyからの返信 (投稿日 : 2019 年 5 月 3 日)
Your feedback means very important for us to improve our hotel's facilities. After all, we always try very hard to make your stay as unique and comfortable as we can. If we could have known a little earlier your problems as you mentioned in your review, we would already have handled and done something soon. As you know, our front desk is open and available 24/7, so ready to listen to your needs during your stay. Thank you very much.
Thank you for your kind feedback. Your review on our hotel means very important for us to continue our hard and good work. As you know, we are located in the city center where you have easy access to any place in a short time. This advantage of staying at our hotel means that you have more time to relaxing yourself, exploring and doing what you like on your travel. Once again, we will continue our good work because we'd like to make you feel easy and comfortable, just like home.
6/10 (普通)
宿泊されたお客様
2019 年 4 月 18 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Walk distance to subway. There’re a lot of 7-11 and restaurants in the area. The staff is friendly and helpful. The only complaint I would put here is the bedbugs. Seriously, I had been bitten quite a few during my stay. The property could arrange deep cleaning service more frequently.
宿泊されたお客様
2019 年 4 月に 5 泊滞在
Receptionist Tommyからの返信 (投稿日 : 2019 年 5 月 3 日)
Thank you for your feedback. This means important for us to know how you value your stay conducted by us. We're sorry about the bedbugs that caused you uncomfortable. We could have done something already just if you had let us know earlier. After all our front desk is always open and available to make improvement about room cleaning, even deep cleaning in no time. Once again, we try very hard to make your stay as unique and comfortable as possible. It's our true honor to greet you as our special guest again. Thank you very much.
6/10 (普通)
宿泊されたお客様
2019 年 4 月 5 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Hostel 沒有什麼要求,只是走廊與房間有異味,買了空氣清新劑噴一下還可以了
宿泊されたお客様
2019 年 3 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 4 月 3 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
nice little hotel
宿泊されたお客様
2019 年 3 月に 1 泊滞在
Receptionist Tommyからの返信 (投稿日 : 2019 年 5 月 1 日)
Thank you for your little feedback, which for us is an important issue to get ourselves motivated to continue our hard work. Our idea is very simple: to make our guests stay as comfortable and unforgettable as possible. Maybe somewhere before reaching the goal, little complaints make us aside, but we never stop to get our hotel better, just like a place as home. Thank you very much.
8/10 (良い)
Federico
2019 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Federico
2019 年 3 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
직원이 굉장히 친절합니다.
宿泊されたお客様
2019 年 2 月に 2 泊滞在
10/10 (非常に良い)
Tanabe、Tokyo
2018 年 11 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel stuffs are really kind! I would like to stay again!