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「I really wanted to like this place. Staff was trying their best. I found an open condom wrapper and an unused condom still in the wrapper between my mattress and the bed frame. Old car tires were used to hold up the flower beds. That’s not very ecolodge like. The food was not very good. I ordered a Banh mi and received something with scrambled eggs and two slices of Wonderbread. No baguette in sight, no pork or other meats. The whole village is incredibly dirty with trash everywhere. I’m not...

「The staff at Sapa Pine Hill were so friendly and welcoming, we were blown away by how helpful and kind they were during our stay! The hotel looks beautiful, and the rooms are lovely, and there is even a special little friend that appears from time to time to say hello!」

「This place is false advertising online. When we arrived to our room, there was a HORRIBLE smell. Bugs flying all over the room. Roaches and spiders crawling in the room. Dead bugs were smashed on the walls and no one cleaned it. I booked a Luxury Double room but was given a deluxe room with one bed. They tried to upgrade rooms but still the same issues. This hotel is not luxury. It smells old. It looks as if it’s not used. The doors had holes in them which allowed bugs to settle in the room. We...

「Nous sommes arrivés peu avant que l'orage éclate : barrière de la langue (même Google traduction ne suffisait pas), humidité au maximum dans la chambre, toutes nos affaires étaient humides et il y avait des limaces dans la salle de bain et même dans la chambre le matin. Le petit déjeuner est bon mais très cher. La vue devait être belle mais la brume nous empêchait de voir les paysages 」