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オークウッド リゾートの口コミ

3 out of 5
オークウッド リゾート
702 East Lake View Road, Syracuse, IN

口コミ

9.2

とても素晴らしい

評価 10 - 335 件の口コミ中 239 件が非常に良い" "
評価 8 - 335 件の口コミ中 63 件が良い" "
評価 6 - 335 件の口コミ中 25 件が普通" "
評価 4 - 335 件の口コミ中 6 件が不満" "
評価 2 - 335 件の口コミ中 2 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ロケーションは最高
ロケーションは最高！ 周りが静かで、バケーションには最高の環境だと思う。 出張だったのでWi-Fi環境が悪いのが残念だった。
2021 年 5 月に 2 泊滞在
Jessica S.からの返信 (投稿日 : 2021 年 5 月 29 日)
Thank you for the feedback and we hope to see you again in the future!

10/10 (非常に良い)

Daisuke、Indiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
泊まって良かった
ホテルは豪華・綺麗で居心地が良い。湖畔にあるので眺めも良い。近くのアーミッシュエーカーズに行くために一泊したが、このホテルに宿泊して正解だった。

8/10 (良い)

Akihiro、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リゾート
お部屋も周りの環境も、ホテルのサービスも非常に良いです。ただし、スポーツジムの隣の部屋で、夜にルームランバーがうるさいという問題はありました。

6/10 (普通)

Timothy

良かった点 : 清潔度、スタッフとサービス
I chose to stay here because I had heard good things about the resort and my wife and I were looking for a close getaway. My check-in and checkout were smooth. The desk staff were always present, friendly and helpful. The public areas of the property were mostly in good condition, but our room clearly was falling into disrepair. The other negative was that on our way to breakfast in the morning there were construction guys swapping out the light fixtures so they had there tools all across the steps leading down to the front desk. I was disappointed in the condition of the bathroom. The toilet was left dirty even after housekeeping 'cleaned'. The inside door frame paint was peeling
2024 年 1 月に 1 泊滞在

4/10 (不満)

Ronald

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Booked for two nights Had to cancel last night. Told desk several hours before first night checkout Still have not received credit for second night after a week later! Giving me run around Also charged me twice for little dog. Finally got credit for that
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

jhony

家族旅行
Buen servicio
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Linda

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Traci

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, staff was friendly.

2/10 (非常に不満)

michael

気になった点 : スタッフとサービス
Unfriendly
Very unfriendly staff, never said a word to us the whole stay. We will not be staying here again.
2023 年 11 月に 2 泊滞在

6/10 (普通)

Alan、Aurora

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Room was very small for 2 beds and restaurant food was just average at best Better restaurants in area
2023 年 10 月に 3 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 10 月 28 日)
Alan, thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your feedback and will take things into consideration. We hope to see you back soon!

8/10 (良い)

James、Schererville

2023 年 10 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 10 月 28 日)
James, Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your positive review and look forward to welcoming you back in the near future!

8/10 (良い)

Cameron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 10 月 2 日)
Cameron,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your positive review and look forward to welcoming you back in the near future!

10/10 (非常に良い)

jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bennington
Always very clean and dog 🐶 friendly!!
2023 年 9 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 9 月 21 日)
Jeff,Thank you for reviewing your recent stay at Oakwood Resort. We greatly appreciate your review and the pictures you shared. We are thrilled you enjoyed Oakwood Resort with your furry friend. We hope to welcome you back soon!

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 7 月 26 日)
Richard,We greatly appreciate you taking the time to review your recent stay with us at Oakwood Resort. We are thrilled you had a great time with us. We hope to welcome you back to Oakwood Resort in the near future.

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great time.
2023 年 7 月に 2 泊滞在
Nickからの返信 (投稿日 : 2023 年 7 月 23 日)
John, thank you for taking the time to review your recent experience at Oakwood Resort. We are thrilled you had a great time! We look forward to welcoming you back soon.

10/10 (非常に良い)

Randall、FISHERS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Nickからの返信 (投稿日 : 2023 年 7 月 19 日)
Randall,Thank you for reviewing your recent experience at Oakwood Resort. We greatly appreciate your positive review and hope to welcome you back to Oakwood Resort in the near future. Thank you for staying with us at Oakwood Resort!

10/10 (非常に良い)

lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect spot
2023 年 6 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 6 月 14 日)
Lisa,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive feedback and thrilled you enjoyed our perfect location. We hope to welcome you back to Oakwood Resort in the near future!

10/10 (非常に良い)

Joseph

2023 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 5 月 22 日)
Joseph,We appreciate your visit to Oakwood Resort and you taking the time to review your recent experience. We are thrilled you enjoyed your stay and we look forward to welcoming you back to Oakwood Resort soon!

10/10 (非常に良い)

Robin

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room smelled and looked clean .The beds were very comfortable. Very nice location and we would definitely stay here again.
2023 年 3 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 3 月 23 日)
Robin,Thank you so much for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your comments regarding our cleanliness and comfortability. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 (良い)

Crystal

2023 年 2 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 2 月 15 日)
Crystal,Thank you for taking the time to review your recent experience at Oakwood Resort. We appreciate your review and look forward to welcoming you back to Oakwood Resort in the near future!

10/10 (非常に良い)

Amy

2023 年 1 月に 1 泊滞在
Nickからの返信 (投稿日 : 2023 年 1 月 11 日)
Amy,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your review and look forward to welcoming you back to Oakwood Resort in the near future!

10/10 (非常に良い)

DAVID

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 4 泊滞在
Nickからの返信 (投稿日 : 2022 年 12 月 23 日)
David,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive review. We look forward to welcoming you back at Oakwood Resort in the near future!

2/10 (非常に不満)

Scott、Moraga

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really bad, avoid this place, it's not like it used to be: 1. old frappucino in fridge from prior guest (or prior prior, who knows?) 2. beetle in room flying around 3. refused to provide towels or service room as it had not been 3 days yet (never mind its not covid any more). 4. Even though their own sign said "service every 3 days but if you'd like you can request it every day". When I pointed that out, after their second refusal, they said, "yeah, that sign is wrong." Worse than all that is the lack of concern of the staff. Each issue was met with basically, "yeah, that's just the way it is." Staff looked disinterested, bored, and not what I'd expect here, nor what I experienced a year ago. They have forgotten they are in hospitality business.
Nickからの返信 (投稿日 : 2022 年 12 月 20 日)
Scott,Thank you for taking the time to review your recent stay at Oakwood Resort. We appreciate your feedback and want to apologize for the unfortunate situations encountered. I was informed by our housekeeping team that they attempted to provide daily service for you, but they encountered a DND sign on the door. We have also revised our daily service policy that you read at our front desk. Once again, we apologize for the inconvenience encountered and wish you happy holidays.

10/10 (非常に良い)

Stacey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful place!!
We enjoyed our stay. This is a beautiful location!!
2022 年 12 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 12 月 6 日)
Stacey,Thank you for sharing on your recent experience at Oakwood Resort. We greatly appreciate your review and kind comments regarding our beautiful property. We look forward to having you back at Oakwood Resort soon!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean room, the food in the restaurant was awesome. View of the lake from the room was great.
2022 年 12 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 12 月 6 日)
Hello,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your positive feedback and are thrilled you enjoyed your stay. We look froward to welcoming you back to Oakwood Resort in the near future!

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 11 月 25 日)
Joseph,Thank you so much for reviewing your recent stay at Oakwood Resort. We are delighted you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect Stay for Sister Getaway
My sister said she loved staying at Oakwood because she feels like she's on vacation there. The Inn is warm and welcoming, the staff is very accomodating. We loved the fire in the fireplace, the fall decorations,the proximity to the lobby Starbucks!
2022 年 11 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 11 月 23 日)
Hello,Thank you so much for reviewing your recent experience at Oakwood Resort. We greatly appreciate your kind comments and are thrilled you and your sister had a great time. I will inform our staff of this wonderful review; we look forward to welcoming you back to Oakwood Resort in the near future!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and comfortable
I was staying because of a friend's funeral. It was comfortable and clean. I wish the bar and restaurant had remained open until 10 but not a problem.
2022 年 11 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 11 月 21 日)
Hello,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your review and are looking forward to welcoming you back in the near future!

10/10 (非常に良い)

Tim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 11 月 21 日)
Tim,Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your 10/10 review and are thrilled you enjoyed yourself. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 (良い)

Margaret

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not truthful
We enjoyed our room but were told there was no free breakfast, so we were unhappy about that. The free breakfast is advertised as part of the room charge.
2022 年 11 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 11 月 14 日)
Margaret,Thank you for taking the time to review your recent experience at Oakwood Resort. We appreciate your comments and are thrilled you enjoyed your room. On Saturday and Sunday mornings we have been offering our breakfast menu to allow our guests something different from our weekday continental breakfast. This will no longer be the case, moving forward we will offer free breakfast every day of the week. I am sorry you did not enjoy our breakfast menu. We hope to welcome you back to Oakwood Resort in the near future!

10/10 (非常に良い)

Nona

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place! Gorgeous spot on the lake. Gorgeous buildings & grounds. Really a nice place and unique experience!
2022 年 11 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 11 月 7 日)
Nona,Thank you so much for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your 5/5 review and are thrilled you enjoyed our amazing location. We are ecstatic to deliver you unique experience and look forward to welcoming you back to Oakwood Resort in the near future!

4/10 (不満)

Rob

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
People in general were very unfriendly and not helpful. Prices were also high on everything. Gas was well over $0.50 a gallon more expensive.
2022 年 10 月に 4 泊滞在
Nickからの返信 (投稿日 : 2022 年 10 月 22 日)
Rob,Thank you for taking the time to review your recent stay at Oakwood Resort. I am sorry you felt people were very unfriendly and gas prices were so high. We hope to welcome you back to Oakwood Resort in the near future.

10/10 (非常に良い)

Tiffany

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing place to stay.
2022 年 7 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 9 月 10 日)
Tiffany,Thank you for taking the time to review your recent experience at Oakwood Resort. We greatly appreciate your review and are delighted you enjoyed your stay with us. We look forward to welcoming you back to Oakwood Resort in the near future!

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very positive & pleasant front desk experience. Also great breakfast clerk. Helpfull & friendly. So refreshing in a day of non existent customer service. The check out experience was not all that. Felt like i was disturbing her sleep. Also restaurant late lunch serice was very poor. Lovely property for relaxation.
2022 年 8 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 8 月 29 日)
Barbara,Thank you for reviewing your recent stay at Oakwood Resort. We greatly appreciate your positive review. We are thrilled you enjoyed our staff and breakfast. We will reach out our restaurant staff and inform them of your comments along with our morning front desk staff, to improve our guest experience We hope to welcome you back to Oakwood Resort in the near future!

6/10 (普通)

Brian

2022 年 8 月に 1 泊滞在

4/10 (不満)

Jill

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Didn't have enough towels or toilet paper for our stay. Had to ask several times every day for towels. Needed to do some online work and there was never internet. We stayed several nights and there is no room cleaning service. With kids our room got pretty messy. Would have appreciated at least the garbage removed. Improvements to the beach area where appreciated and well enjoyed since our last visit 4 years ago.
2022 年 7 月に 5 泊滞在
Nickからの返信 (投稿日 : 2022 年 8 月 8 日)
Hello Jill, Thank you for taking the time to review your recent experience at Oakwood Resort. It is through reviews from our valued guests that we are able to improve our resort for everyone. We apologize for the issues you encountered with towels and not having daily housekeeping service. If you ever encounter this issue again, please reach out to our front office team and we will have them delivered as soon as possible along with assigning daily housekeeping service for you and your family. We appreciate your comments regarding our improved beach area. We are also working on finding a new internet provider which should enhance your internet experience in the future. Thank you for staying with us at Oakwood Resort, we hope to welcome you back in the near future.

10/10 (非常に良い)

Jacob A.、Mishawaka

良かった点 : 清潔度、スタッフとサービス
The gym equipment was mostly not functioning which was disappointing. That was the only downside. Otherwise everything was EXCELLENT.
2022 年 8 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 8 月 5 日)
Jacob, Thank you for taking the time to review your recent stay at Oakwood Resort. We greatly appreciate your feedback and are thrilled you had an excellent time! Thank you for informing us regarding our gym equipment, we look make sure this is all functional as quickly as possible. We look forward to welcoming you back to Oakwood Resort soon!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
Good, not great.
Hotel was ok...not great. Service was pretty good. There were a couple issues with our room (light in the bathroom and drain) and only one of the two was fixed. Not too many amenities, but that's to be expected with a small town hotel on the lake. Probably will go Airbnb next time.
2022 年 7 月に 4 泊滞在

10/10 (非常に良い)

Lorna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在

8/10 (良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful views of the lake, nice rooms and fun atmosphere.
2022 年 7 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 7 月 25 日)
Christopher, Thank you for taking the time to review your recent stay at Oakwood Resort. We appreciate your review and are thrilled you enjoyed the beautiful views, nice rooms, and fun atmosphere. We look forward to welcoming you back to Oakwood Resort in the near future!

8/10 (良い)

Norma

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort feeling down on the lake. Highly recommend!
2022 年 7 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 7 月 16 日)
Erin, Thank you for reviewing your recent experience at Oakwood Resort. We are grateful you enjoyed our beautiful property and had a great time at the lake. Thank you for highly recommending us! We hope to welcome you back to Oakwood Resort in the near future!

10/10 (非常に良い)

Aristotelis、Chicago

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No recycling. Not many gluten free options for food. No help on the beach, confusing what can be used, what’s safe?
2022 年 7 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 7 月 14 日)
Aristotelis, Thank you for taking the time to review your experience at Oakwood Resort. We have recycling on property just not in our rooms, in the future please bring any items you would like to recycle to the front desk, and we will take care of that for you. Any seating on the beach is available to resort guests, I want to apologize for any confusion you had while enjoying our beach front. We hope to welcome you back to Oakwood Resort in the near future!

8/10 (良い)

Richard、Huntington

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The beach is small and tracks onto the sidewalk. Could have used more chairs along the waterfront and some in our near the large gazebo on the front lawn. It's a good looking building and the indoor decor is nice. I liked the pictures of the olden days in the corridor to the restaurant.
2022 年 7 月に 3 泊滞在
Nickからの返信 (投稿日 : 2022 年 7 月 14 日)
Richard, Thank you for reviewing your recent experience at Oakwood Resort. We appreciate your positive feedback and will look into adding more seating at our beach front. We are thrilled you enjoyed our decor and our hallway filled with historical pictures of Oakwood Resort. We look forward to welcoming you back in the near future!

10/10 (非常に良い)

Emily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 6 月 22 日)
Emily, Thank you for sharing on your experience at Oakwood Resort. We greatly appreciate your positive feedback. We are thrilled to know you had a great time while staying at our property. We hope to welcome you back to Oakwood Resort in the near future!

10/10 (非常に良い)

María P

2022 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 6 月 13 日)
Maria, Thank you for taking the time to review your recent stay at Oakwood Resort. We are thrilled you enjoyed your time spent with us. We hope to welcome you back in the near future!

10/10 (非常に良い)

Misty

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Check in desk was busy because she was also running to coffee shop. Other than that it was a great stay.
2022 年 5 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 6 月 12 日)
Misty, We appreciate you taking the time to review your experience at Oakwood Resort. Summer is extremely busy for us, and we are grateful of your understanding during a busy check-in time. We hope to see you back soon!

10/10 (非常に良い)

Chrisann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very welcoming. The coffee sop was fabulous. Would be nice to have microwaves in the rooms
2022 年 5 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 6 月 12 日)
Chrisann, Thank you for your positive feedback regarding your stay at Oakwood Resort. We appreciate your kind comments regarding our staff and coffee shop. We hope to see you back at Oakwood Resort in the near future.

10/10 (非常に良い)

Joyce

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great venue for a relaxing time at the lake. Staff were very attentive and responsive. Nice on site options for meals.
2022 年 5 月に 1 泊滞在
Nickからの返信 (投稿日 : 2022 年 6 月 12 日)
Joyce, Thank you for taking the time to review your recent experience at Oakwood Resort. We are thrilled you had a relaxing stay and enjoyed our staff members. We also appreciate you dining with us at The Pier & Back Porch. We are excited to welcome you back in the near future!

10/10 (非常に良い)

Sylvia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved our stay!
2022 年 5 月に 2 泊滞在
Nickからの返信 (投稿日 : 2022 年 6 月 12 日)
Sylvia, Thank you for visiting us at Oakwood Resort. We greatly appreciate your feedback and are thrilled you loved your stay. We hope to see you back soon!