There is an obligation to clarify what happened:One day before arrival, our guest asked us to cancel his reservation free of charge due to a change of plan, which we could not do as it had already been paid for. He should have canceled and we would have subsequently accepted the cancellation.The staff is in the structure from 7.30 to 12.00 am and from 3.30 to 8.30 pm, but we usually make arrangements for arrivals outside these hours, our guest, contrary to what was stated, showed up at the structure at 9.40pm he contacted us by telephone and we handed over the room to him. He made no exception and in the morning he had breakfast and left the property at 10 am, except then to write this horrible and false review which we do not comment on as it is in fact denied by the countless reviews on our page.It is clear that this review was dictated exclusively by the bad faith of our guest whose aim was exclusively to discredit us, not having been able to cancel his reservation for free due to his misunderstanding regarding the cancellation method of the reservation. itself.Ignazio

Il sottoscritto titolare della struttura e' stato accomodante con i signorio che hanno prenotato camere diverse e poi la hanno sostituite tra loro creandoci non pochi disguidi con cambi a soggiorno iniziato.E' stato fatto presente che la luce mancava in tutta la zona e non era solo un problema nostro.Non sappiamo di che titoli dispone il nostro ospite per sostenere che la struttura neeissita di investimenti.

Good evening Mrs.,in ortigia you will hardly find an elevator in a period building that is b and b, in any case I think you have the wrong place to write the review.because we are in the foreground.Sincerely

Thanks soo much for your review! Concita

Good evening Mrs. and Mr. Neal thank you for the review I am very happy that you have enjoyed it. It was a real pleasure to meet you, you are kind and friendly people. Have a good trip. Concita

Thanks for the great review. I am happy that you were satisfied with my service. Sincerely Concita

It was a pleasure to have had you as guests in our facility

thank you very much for your review.

Buonasera, Grazie molte per la Sua recensione, siamo felici che vi siate trovati bene! Saluti Concita

We are pleased that you enjoyed your stay and that we hosted you in the structure. it was a pleasure Concita

Ci dispiace non avere potuto servire la colazione in struttura proprio il giorno di partenza del nostro gentile ospite, pensavamo di fargli cosa gradita offrendogliela al bar. Lo aspettiamo ancora e potra' fare un'abbondante colazione all'interno della struttura. Ci dispiace per la sua sensazione in merito alla pulizia della camera che rimane tale non essendo condivisa da altri.

It was a pleasure to host you at our facility Thanks for the review regards Concita