Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Hi Shiro,We are so happy to hear you found the location convenient for your needs during your stay, we are glad to hear the serviced apartment was great for your needs during your stay in Darling Harbour, We hope that during your next visit we are your first choice!Kind Regards

Dear Shinji, Thank you for reviewing your stay, we are pleased to hear you had a good time and the team made sure you were well looked after. Warm regards, Oaks Sydney Goldsbrough Suites

Thank you very much Kota for sharing your feedback of your stay. We look forwards to welcoming you back in the near future.

ご意見をお寄せいただきありがとうございます。 あなたが私たちとの滞在全体を楽しんだと聞いてうれしいです。 当ホテルはすべての部屋で改装工事を行っていますが、大きな複合施設であるため、すべてのユニットを改装するまで時間がかかります。 近い将来、当社の製品に対するお客様の信頼を回復する機会が得られることを願っています

新年を過ごしてくれてありがとう。 あなたとあなたの家族が私たちと一緒にあなたの滞在を楽しんでおり、私たちのホテルの場所を愛していると聞いてうれしいです。 あなたの詳細なレビューが他の多くの旅行者に役立つと確信しています。 将来、あなたとあなたの家族をオークスゴールズブローアパートメントに歓迎する機会があることを願っています。

このフィードバックをありがとうございます。 当ホテルでは、電子レンジの隣にあるすべての部屋にまな板を用意しています。 まな板なしで料理をしなければならなかったと聞いてすみませんが、近い将来に当社の製品に対する信頼を回復する機会を得たいと願っています。

I am sorry to hear that your expectations of the Hotel were not met. The apartments are mainly classified as either City View or Standard. As per your post it appears that you booked and paid for a Standard apartment type. As such this does not include a view of Darling Harbour. We do of course always try to accommodate special requests however they solely depend on occupancy and availability. I have taken onboard your comments and will work with them in an effort to improve the shortfall. We look forward to welcoming you back in the future.

I am sorry that the overall standard did not meet your expectations. Oaks Goldsbrough is a heritage listed building that was established in the 1800’s as a Wool Store. The open atrium, original hardwood floors and the lighting fixtures have been maintained to uphold the authenticity that it was created. I will be sure to take your comments onboard and address them with the staff and other departments with the goal to improve our overall level of service and operations. We are also currently embarking on a refurbishment of our apartments. We are aiming to lift the overall standard by modernising these rooms and bringing them inline with the 4 star standard and that of Oaks vision. Should you wish to stay in the future I hope that you would give us an opportunity to restore your confidence in our product. Thank you once again.

Thank you for your feedback.

Thank you very much for sharing your feedback and we look forward to welcoming you back in the future.

Thank you very much for sharing your feedback and we look forward to welcoming you back in the future.

Thank you for your review. I am pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to exceed your expectations soon.

Thank you for your review. I am pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to exceed your expectations soon.

Thank you for your review. I am pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to exceed your expectations soon.

Thank you very much for your feedback. We look forwards to welcoming you back in the future.

It is concerning to hear we were unable to meet your expectations during your recent stay. Your concerns have been directly communicated to the correct departments for swift corrective action. This is not the standard we strive to provide and I hope you provide us with an opportunity to regain your faith soon.

Thank you very much for your feedback. We look forwards to welcoming you back in the future.

Thank you for your review. I am delighted to hear we exceeded your expectations during your recent stay. We hope to have the opportunity to welcome you again soon.

Thank you for your review. I am pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to exceed your expectations soon.

Thank you for your review. I am pleased to hear you enjoyed your recent stay with us. We hope to have the opportunity to exceed your expectations soon.

Thank you for your review. I am delighted to hear we were able to exceed your expectations during your recent stay. We hope to have the opportunity to welcome you again soon.

Thank you for your review. I am pleased to hear you enjoyed your recent stay. We hope to welcome you again soon.

Thank you for your review. I am delighted to hear you enjoyed your recent stay with us and our excellent customer service. I will pass your feedback onto our staff as they will be delighted to hear the recognition. We hope to welcome you again soon.

Thank you for your review. I am delighted to hear you enjoyed your recent stay with us and our excellent customer service. I will pass your feedback onto our staff as they will be delighted to hear the recognition. We hope to welcome you again soon.

Thank you for your review. I am pleased to hear you enjoyed your stay and our facilities were to your benefit. We hope to have the opportunity to welcome you again soon.

Thank you Yuko for your positive review. I am very pleased you enjoyed our location during your stay. We hope to welcome you again soon.

Thanks for your feedback.

Thanks for your feedback.