Thank you for taking the time to provide us with your feedback. We thank you for staying with us, and would love to welcome you back again anytime. Kind regards, Marco Polo Motor Inn - Sydney

Dear Shane,We apologize for any confusion or inconvenience caused by the description of the room you booked. Your feedback is crucial, and we will review our room descriptions to ensure accuracy for future guests. Please accept our sincerest apologies for any inconvenience you experienced. If there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Marco Polo Motors Inn

Dear Kayla,Thank you for bringing this to our attention. We sincerely apologize for the discrepancies between the photos and the actual condition of the room. We're grateful for your understanding and patience as we promptly addressed your concerns and provided a refund. Your feedback regarding the issues with the room and the surrounding environment is deeply concerning, and we will take immediate steps to rectify these issues to ensure the safety and comfort of all our guests. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Best regards,Marco Polo Motors Inn

Dear Dennis,Thank you for sharing your experience with us. We deeply regret that your stay did not meet your expectations. We appreciate your kind words about our staff, and we apologize for the shortcomings you encountered with the cleanliness of the room, the outdated TV, and the atmosphere. Your feedback is essential to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We understand your decision not to return, but we hope you might reconsider giving us another chance to exceed your expectations in the future.Best regards,Marco Polo Motors Inn

Dear Tabitha,We apologize for the inconvenience you experienced during your stay. It is unacceptable that there weren't enough towels for your needs, and we deeply regret any discomfort caused by the cleanliness issues in your room. Your feedback is invaluable, and we are taking immediate steps to address these issues to prevent recurrence. Please accept our sincerest apologies for falling short of your expectations. We hope to have the opportunity to make it up to you in the future with an improved experience.Best regards,Marco Polo Motors Inn

Dear Sara,Thank you for your positive feedback on our service. We will pass it on to the team and take it as a motivation to improve your experience in the future.Regards,

Hi Joerg,Thank you for a great feedback. We hope to see you again

Thank you for sharing your experience with us. Your feedback is highly valuable, and we will take them into consideration as we continue to grow and improve our services. We apologise that the amenities we provided were not enough for your needs. Our staff work hard every day to try and create the best experience for all of our guests. We will work hard to address these issues and ensure that future experiences with us are much improved. Again, we appreciate your honesty and your patience, and we hope to see you again soon.

Thank you for sharing your experience with us. Your feedback is highly valuable, and we will take them into consideration as we continue to grow and improve our services. We are delighted to hear that you had a pleasant experience and would recommend us to other people. On the other hand, we apologise that the room was not enough for your needs. We will work hard to address these issues and ensure that future experiences with us are much improved. Again, we appreciate your honesty and your patience, and we hope to see you again soon.

Dear guest,Thank you for your positive feedback on our service. We will pass it on to the team and take it as a motivation to improve your experience in the future.Regards,

Thank you for sharing your experience with us. Your feedback is highly valuable, and we will take them into consideration as we continue to grow and improve our services. We apologise that the services we provided were not enough for your needs. Our staff work every day to try and create the best experience possible for all of our guests. We will work hard to address these issues and ensure that future experiences with us are much improved. Again, we appreciate your honesty and your patience, and we hope to see you again soon.

Hi Ken,Thank you for your time sharing your experience with us. We are sorry to hear that you find the noise from traffic and flight uncomfortable. It is our fault that we did not advise you to request us for a room change at any time so that your stay will be at your best expectation. On the other hand, we appreciate your positive rate and that will be a great motivation for our team to better grow and improveWe hope that we will have another chance to welcome you again in the future with better service.Regards

Thank you for sharing your experience with us. Your feedback is highly valuable, and we will take them into consideration as we continue to grow and improve our services. We apologise that the amenities we provided were not enough for your needs. We will work hard to address these issues and ensure that future experiences with us are much improved. Again, we appreciate your honesty and your patience, and we hope to see you again soon.

Thank you for rating us 4/5. We are delighted to know that you had a pleasant stay at our motel and that you enjoyed our service and facilities. We appreciate your kind and greatly motivated support. We hope to welcome you again soon and make your next stay even better.

Thank you for spending your time sharing your experience. We are sorry to hear that the room condition did not meet your expectations and it is important for us to ensure that our guests have a comfortable and clean stay. We really appreciate your feedback and will take it into consideration as we continue to improve our services.If you don’t mind, could you please provide us with more details about the room condition? This will help us identify the areas that need more improvement and from there, taking appropriate action.Thank you again for choosing our hotel. We hope to have the opportunity to serve you better in the future.

Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations. We take our guests' feedback seriously and will take it as great motivation to improve our services.We are sorry to hear that you were disturbed by aircraft noise and noise from other residences. We understand how frustrating it can be when you are trying to sleep. We are doing our best to minimize the noise levels, but we would appreciate any ideas or suggestions from your side on how to tackle this issue.Thank you again for sharing your feedback with us.Sincerely,

Thank you for your time and your nice review. We appreciate your kind and greatly motivated support. We hope to welcome you again soon with better services

Thank you for sharing your experience with us. It’s great to hear that the bedding was clean and the parking was secure. However, we are sorry to hear that the property and rooms were not up to your expectations. We appreciate your feedback and will share it to our team. We hope to have another chance to welcome you on board in the very near futureSincerely,

Thank you for your review. We are sorry to hear that you had some issues with the soap, toilet roll, tissues, shower floor and sofa. We appreciate your feedback and we would like to address your concerns. We regret that we did not inform you that you can always advise us if you need more toilet paper or towels. We are happy to provide them for you upon request. We are trying our best to improve our facilities and your opinion is invaluable to us. Our team really appreciates your feedback and will take action to fix these problems as soon as possible. We hope that despite these inconveniences, you enjoyed the game, your stay with us and had a good time. Thank you for choosing us and have a great day!

We are very sorry to hear that you had a bad experience at our hotel. We value your comfort and privacy and we want you to have a pleasant stay with us. We are always here to protect our guests' privacy during their stay and we take any complaints seriously.We apologize for the noise problem that you encountered. We have a strict policy of maintaining a quiet environment for our guests, especially at night. We do not tolerate any loud or disruptive behavior from other guests or staff. We are also concerned about the issue of people trying to look through the bathroom window as you were getting changed. This is a serious violation of your privacy and we do not condone such behavior.And because of that, we would appreciate it if you could provide us with more details about the mentioned issues so that we can further investigate and prevent them from happening again. Please contact us at our email address or phone number and we will do our best to resolve the situation. Thank you for your feedback and we hope to hear from you soon.

Thank you for rating us 4/5. We are delighted to know that you had a pleasant stay at our motel and that you enjoyed our service and facilities. We appreciate your kind and greatly motivated support. We hope to welcome you again soon and make your next stay even better.

Hi Tony,We appreciate you taking the time to share the review with us. We regret that your experience with us didn't meet your satisfactory. We are here to assure you that we value your comments and will make all efforts to further improve our services. We learn that the view from the room was not what you expected, and we are more than happy to arrange for you a new room with a better view if you request it before your arrival or when you check in. We apologise for any inconvenience caused by lack of milk and coffee; however, our team is  working our best to improve the service so we appreciate your feedback to be the motivation for us to grow.We also thank you telling us the broken door issue; as a result, we fixed and upgraded the motel's facilities. We sincerely hope you will give us another opportunity to give you a better service in the future. Your comments are important to us, and we are pleased to help if you have any further inquiry.

Dear Alison,Thank you for your review and contribution, we are deeply sorry for the inconvenience you experienced during your stay. We take our guests’ feedback very seriously and we are sorry that we fell short of your expectations.We have informed our team and will take immediate action to improve the cleanliness of the room. We will also ensure that there are enough dishes for all guests and extra toilet rolls available. We appreciate your feedback and will work hard to make sure that your next stay is a better one.Please do not hesitate to contact us if you have any further concerns or questions. We value your experience with us and hope to have the opportunity to serve you again in the future.Sincerely,

Dear guest,We appreciate you taking the time to provide us with feedback. We are deeply regretful to hear that your stay was unpleasant and that you experienced many problems with the toilet, mold, water, and heater. We will definitely consider your suggestion to include a line in the room for future upgrades. Regarding the fresh water, we are sure that the tap water in the room can be trusted for use. We are deeply sorry for the inconvenience and trouble this has caused you. Our efforts are focused on enhancing our facilities and services to meet our guest's expectations. We hope you will give us another shot to serve you with a better experience in the future.Please do not hesitate to contact us with any further inquiries.Sincere regards,

HI Louise,We appreciate you alerting us about this.We apologise for the trouble we've created.Please help us out and go to the front desk on our behalf to request a different room. He might be moved to one of the newly room or another.Once more, we apologise.Your comfort and enjoyment are our top priorities.Regards,Marco Polo Motor inn Sydney

HI Michael,We appreciate you alerting us about this.We apologise for the trouble we've created.Your concern has been taking care.Your comfort and enjoyment are our top priorities.Regards,Marco Polo Motor inn Sydney

Hi thank you for your review.

Hi Nicolas,Thank you for your positive feedback on the staff.We will pass it on to the team.regards,Marco Polo Motor Inn Sydney

Hi Jonathan,Thank you for a feedback.Regards,Marco Polo Sydney

Hi Vanessa,Sorry.We notify the team the issue.Regards,marco Polo Motor Inn Sydney

Hi Bernadette,Thank you for bringing this to our attention.Please accept our sincere apologies.We immediately swapped out the old blockout for the new one. Please contact us for future reservations we would like to offer an appreciation token.Regards,Marco Polo Motor Inn Sydney

Hi Krystal,Thank you for providing your feedback.We addressed your complaints and resolved the problems.Once more, Thank you.regards,Marco POlo Motor Inn Sydney

HI CHristine,We appreciate you bringing this up for our consideration.We apologise sincerely for the inconvenience caused.We encourage visitors to approach the front desk and warn or voice their issue on a lack of details.Most of the time, we upgrade guests to new rooms, send the housekeeper back to reclean the old room, or transfer them to another clean room.We apologise once more.RegardsMarco Polo Motor Inn Sydney

Hi Alison thank you for staying with Marco Polo. We apologise for the incident, we are currently in the process of training new housekeepers. Thank you for your feedback to allow us to improve our service.

Thank you Shae for taking the time to write the review. We are glad to hear that enjoyed your stay with us. We hope the next to come around, the rooms are not as outdated and worn as your last visit. Regards, Marco Polo Motor Inn Sydney

Hi Colin, We are sorry to hear that your stay with us was not as comfortable as you expected it to be. We have taken your feedback in a positive manner and have informed our staff to ensure that the same mistake is not repeated. We hope that your next stay with us is up to your expectations. Regards, Marco Polo Motor Inn Sydney

Jason,Thank you for staying at Marco Polo Sydney.Hope to see you again.

Hi Ben,Thank you for a great feedback.Hope to see you again.

Hello Craig,,Thank you for taking the time to leave a review. We are sorry to hear you had this experience and we deeply apologise. Also, thank you for bringing these issues to our attention, we will pass this on to our housekeeping team in saying this in the future if there is any ever issues with your room please feel free to come to the front desk at the reception and consult with our friendly staff. There isn’t an issue that we can’t fix on the spot. Thank you for staying with us here at Marco Polo Sydney.Warm Regards,Marco Polo Sydney

Dear Debra, Thanks for sharing your feedback. We’re sincerely sorry your experience didn’t match your expectations. but we really appreciate you bringing this issue to our attention.Please feel free to reach out to bookings@marcopolosydney.com.au with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.RegardsThe Marco Polo Reception Team

Hello Belinda,Thank you for taking the time to leave a review.Hope to see you again.Warm Regards,Marco Polo Sydney

Dear Paul, Thanks for sharing your feedback. We’re sincerely sorry your experience didn’t match your expectations. but we really appreciate you bringing this issue to our attention.Please feel free to reach out to bookings@marcopolosydney.com.au with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.RegardsThe Marco Polo Reception Team