Hi Yuko,Thanks so much for the feedback following on from your recent stay with us. My apologies the additional towels were not delivered to your room, especially after requesting several times. Whilst I am unsure how this was overlooked please know I will be looking into why this happened and refresh my teams knowledge on room occupancies and additional items that should be placed into the room before arrival.Yuko, I can assure you that when the alarm sounded this was a false alarm, and at no time was any smoke present anywhere in the building. Whilst fire alarms are always unnerving, we put PAs out throughout the hotel updating all on site and the fire department will always attend and formally sign off the false alarm.I do hope that despite these issues we have the opportunity to welcome you all back again. Whilst we do allow 4 guests in our double rooms, we would always recommend the room size is checked (this is noted online) and 2 rooms would typically be more comfortable for a longer stay.Please reach out if I can be of any further assistance Yuko, and thank you again for the feedback.Best Wishes

わっはっは！改めましてお正月おめでとうございます。またお迎えするのを楽しみに待っています。

Hi Aki,Thanks so for the feedback following on from your stay with us earlier this month.I hope that you enjoyed your time, despite the noise from the DJ upon entry. Should you ever need assistance with any information or have any questions, Front Desk is available 24/7.I do hope we get the opportunity to welcome you back to Ace again soon.Best Wishes

Hi Fua,Thank you for the 5/5 review following on from your stay! We have a great team here with us, lovely hearing you enjoyed your interactions with them.We look forward to welcoming you back again soon.Best Wishes

Hi There,Thanks so much for the 5/5! It is great to see you enjoyed your time with us here at Ace.We look forward to welcoming you back again in the future.Best Wishes

Thanks for the lovely feedback Ryota. We look forward to welcoming you back soon.Best Wishes,

Hi Osozawa,Thanks so much for the 5/5! It is great to see you enjoyed your time with us here at Ace.We look forward to welcoming you back again in the future.Best Wishes

Thank you Kazutoshi!We do think our staff are pretty amazing ad its lovely to hear that you do too!Looking forward to having you back at Ace Sydney!

フィードバックをお寄せいただきありがとうございます。当ホテルを気に入っていただけて大変嬉しく思います。Ace Sydney へのまたのお越しをお待ちしております。

Hi Matthew, Thank you for your lovely words! We are delighted to know that you enjoyed your stay and that the location worked out well for you. We are also thrilled that you especially appreciated the overall vibe that we have to offer! Thanks so much for choosing to stay with us. Please be sure to come and swing by for another stay soon. Kindest,

Hi Zachary, We appreciate your full stars following from your recent stay with us. We are very happy to know that you had a great experience and hope that we can see you back here again for another stay!Kindest,

Thanks so much for the lovely feedback and 5/5 rating Elisa! Wonderful to hear you enjoyed your stay with us here at Ace Sydney.We look forward to welcoming you back again soon.Best Wishes

Hi Nihar,Thanks for the 5/5! Great to hear you enjoyed your stay with us.We look forward to welcoming you back to Ace Sydney next time.Best Wishes,

Hi Rj, Thank you for your 5 stars rating from your recent stay with us! We are delighted to know that you had such a great stay and hope that we can welcome you back again for another stay soon! Kindest,

Hi Catharine, Thank you for your feedback! We're glad to hear you enjoyed our facilities and the vibrant atmosphere at our bar. We appreciate your understanding regarding the room size and are happy you found the rest of your stay enjoyable. We hope to welcome you back soon!Kindest,

Hi Rhema, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the view from your room and that you found the coffee and food to be excellent. We apologize for any inconvenience you experienced with the room size and the arrangement of the shower and toilet. We will also address the issue with the wait staff to ensure that all guests receive prompt and attentive service during breakfast. We hope to have the opportunity to welcome you back in the future.Kindest,

Hi Yolande,Thanks so much for your perfect rating! We are delighted to know that you had a flawless stay and hope to see you again soon! Kindest,

Hi Julie, Thank you for your 5/5 stars! We are thrilled to know that you had a great time stay and hope that we can welcome you back again for another flawless stay!Kindest,

Hi Craig, Thank you for your review. We are so pleased that you had a great stay and that you especially appreciated our beverage offerings during your stay. Hope to welcome you back again for another stay in the future. Kindest,

Hi Sarah,What lovely feedback, thanks so much! Great to hear the team were friendly and your doggo enjoyed the stay with us!We look forward to welcoming you all back again soon.Best Wishes,

Hi Je Kit Joel, We're thrilled to hear that you enjoyed our attention to detail in the room design and furnishings! Our staff always strive to provide a friendly and welcoming experience for our guests. Thank you for your feedback, and we look forward to welcoming you back in the future!Kindest,

Hi Matt, Thank you for sharing your feedback from your stay! We are pleased to know that you had such a great time and that you especially enjoyed the overall vibe!Thanks so much for staying and hope to see you again for another stay!Kindest,

Hi James, Thank you for coming to join us for your stay. Hope that you had a great time and hope to see you back here for another stay soon!Kindest,

Hi Verónica, Thank you for your sweet words. Glad to know that you had a wonderful time and that the location was perfect for you. Thanks so much for choosing to stay with us. Hope that we can welcome you back soon! Kindest,

Hi Wendy,Thank you for the feedback following on from your stay with us! Great to hear that the team were on hand to assist, you enjoyed the hotels atmosphere and room too!We look forward to welcoming you back for another stay soon.Best Wishes

Hi Louise,Thanks so much for the feedback following on from your stay with us! Great to hear you enjoyed the hotel's vibe and the location.Sorry to hear you felt facilities were lacking in the room for a long stay, please do feel free to let us know if we can assist with any additional items next time you are with us for a long stay - always like our guests to feel at home!Thanks again Louise, we look forward to welcoming you back again next time.Warm Regards,

Hi Rosemary,Thanks so much for the 5/5 and note about the team! Great to hear they all looked after you during your stay with us.We look forward to welcoming you back again soon.Warm Regards,

Hi Elizabeth,So lovely to hear you enjoyed your time with us! As a design lead hotel it is always great to hear our guests enjoyed the styling of the property and we always enjoy comments about the team too!On behalf of all of us here at Ace Sydney, we look forward to welcoming you back for another stay soon.Warm Regards

Thank you for the 5/5 Nerida! Great to hear you enjoyed your time with us here at Ace Sydney. See you back at the hotel soon!Best Wishes,

Hi Stephen, Thank you for staying with us. Hope that you had a fantastic time and please come back and join us for another stay! Kindest,

Thanks so much for the 5/5 Areeba! Great to hear that you enjoyed your time with us.We look forward to welcoming you back to Ace again soon.Best Wishes

Thanks so much for the 5/5 and lovely review David. Great to hear that you enjoyed your time with us and enjoyed the location and close by dining spots! We look forward to welcoming you back again next time.Best Wishes,

Hi Bella,Thanks so much for the 5/5! Great to hear you enjoyed your stay at Ace Sydney! We look forward to welcoming you back again soon.Best Wishes

Thanks for the 5/5 review Joanna! Great to hear you enjoyed your stay with us. We look forward to welcoming you back to Ace again soon.Best Wishes

Hi Katarzyna,Thanks so much for the 5/5! Great to hear you enjoyed your stay at Ace Sydney! We look forward to welcoming you back again soon.Best Wishes

Thanks so much Annwen! Great to hear you enjoyed the hotel. We look forward to welcoming you back to Ace Sydney again soon.Warm Regards,

Thanks for the 5/5 Timothy! Great to hear you enjoyed your time with us here at Ace Sydney. We look forward to welcoming you back again soon.Best Wishes,

Hi Dave,Thanks so much for the feedback following on from your recent stay with us. So great to hear you enjoyed the hotel an the location worked well for you. Lots of great spots around the area, so lovely to hear you found the Thai restaurant! My apologies about the dusty shelving in the wardrobes - I do hope we attended and were able to rectify this quickly for you - know that I have flagged this as a priority with my Housekeeping team to work through.I do hope we have the opportunity to welcome you back to Ace Sydney again soon. Thanks again Dave.Best Wishes,

Hi Madeline,Thanks for the feedback following on from your stay. So sorry to hear we didn't welcome you back, I have linked your profiles so next time we will be across your full stay history.Great to hear you enjoy the hotel and we look forward to welcoming you back again next time.Warm Regards,

Hi Jenna,Thank you for the 5/5! Great to hear you enjoyed your time with us. We look forward to welcoming you back to Ace Sydney next time.Best Wishes,

Thank you for the 5/5 Hugo! Great to see you enjoyed your time with us here at Ace Sydney.We look forward to welcoming you back for another stay soon.Best Wishes,

Hi Rachel,Thanks so much for the 5/5! Great to hear you enjoyed your stay at Ace Sydney! We look forward to welcoming you back again soon.Best Wishes

Hi Man,Thank you for the feedback! I do hope you enjoyed your time at Ace and we have the opportunity to welcome you back soon.

Thanks for the 10/10 Sasha! We look forward to welcoming you back to Ace again soon.

Thanks for the 5/5 Rachel! We look forward to welcoming you back to Ace again soon.

Thanks so much for the 10/10 Kirrily! So great to see you enjoyed your time at Ace. We look forward to welcoming you back again soon.

Thanks for the 5/5 Jason! We look forward to welcoming you back to Ace again soon.

Hi Lisa,Thanks for reaching out with feedback following on from your stay with us.So sorry to hear that we didn't assist in getting ice for you, especially as you had come down to get it! Whilst all rooms are equipped with an ice bucket and for convenience you can get Ice from the Level 1 ice machine directly, we should always be on hand to assist. Know I will discuss this with my team to avoid any future occurrences.Our rates are aligned with the Sydney market and we do not reduce rates for any late arrivals.I hope that outside these issues you enjoyed the rest of your stay with us.Please feel to reach out to us if we can assist any further Lisa.Best Wishes,

Hi Nima,What lovely feedback, thank you so much! Great to hear the hotel location was convenient for your needs, the team looked after you and the room was comfortable.We look forward to welcoming you back to Ace again soon.Best Wishes,

Thanks for the 5/5 Ryan! Come back and see us for another stay soon! Best Wishes,