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Reviews of Hyatt Regency Suzhou

5 out of 5
Hyatt Regency Suzhou
88 Huachi Street, Suzhou Industrial Park, Suzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 75 out of 119 reviews" "
Rating 8 - Good. 40 out of 119 reviews" "
Rating 6 - Okay. 4 out of 119 reviews" "
Rating 4 - Poor. 0 out of 119 reviews" "
Rating 2 - Terrible. 0 out of 119 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star 👍
Very enjoyable experience, all staff are very professional and friendly, very close to metro, restaurants and malls, I would highly recommend if visiting Suzhou
Stayed 10 nights in Jan 2024

8/10 Good

Yin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

8/10 Good

Lina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at Suzhou Hyatt Regency hotel, hotel staff are generally very polite and helpful. I would give 4 out of 5, the only problem is their breakfast was not as good as expected given the price
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel, well located
Modern hotel, located close to the Suzhou exhibition centre , Metro and Mall. Rooms are large. Breakfast was tasty, with mixture of Asian flavours and European pastries / cereals. Staff speak English and friendly.
Room
Breakfast
Stayed 8 nights in Oct 2023
Response from Hyatt Regency Suzhou on Dec 4, 2023
Dear Guest, Thank you for staying at Hyatt Regency Suzhou. We are very happy to bring you memories and thank you for your love of Hyatt Regency Suzhou . Bringing you a home-like experience is our commitment with high quality service. It's our pleasure that can be your first choice for travel. Look forward to your stay again.

8/10 Good

Ryutaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Charlie

Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always.
Stayed 13 nights in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always choose Hyatt
Great as always.
Stayed 15 nights in Dec 2020

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

YIJUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Yuyu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

jen, Eugene OR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I got mosquito bites on the 19th floor in my room on the first night. The staff immediately put some repellent the next day so the problem solved
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous room, great amenities. Huge comfy bed. Carpet so thick in hallways it was hard to push suitcases.
Stayed 1 night in Apr 2019

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Sidong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is great and it seems that the goal of this hotel is to make customers happy. Just wish it can improve the food variety and quality in lounge. We are very satisfied with the overall experience in stay and will come back again.
Stayed 1 night in Jan 2019

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing getaway
My husband and I stayed for 2 nights for our wedding anniversary. We were thoroughly looked after by the staff particularly by Dany. She even organised a surprise decoration in our room. Very comfortable, great service and wonderful staff. Thank you!
Stayed 2 nights in Jan 2019

10/10 Excellent

William, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff and great room.
Awesome hotel, close to the train station. The staff was really helpful and warm as well. The hotel feels like it's higher than just regency hyatt, pretty close to grand hyatt.
Stayed 1 night in Oct 2018
Response from Hyatt Regency Suzhou on Jan 23, 2019
Dear Guest, Greetings from Hyatt Regency Suzhou. Your comments regarding the service level of our staff are extremely valuable. Our goal is to provide our guests with warm, efficient and personalize service. It is great to hear that you enjoyed staying with us and received the level of service that we strive to achieve. Thank you once again for your continued support of the Hyatt Regency Suzhou and we look forward to your return soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staffs and property, good location to next to subway entrance
Stayed 6 nights in Oct 2018
Response from Hyatt Regency Suzhou on Jan 23, 2019
Dear Guest, Greetings from Hyatt Regency Suzhou. Your comments regarding the service level of our staff are extremely valuable. Our goal is to provide our guests with warm, efficient and personalize service. It is great to hear that you enjoyed staying with us and received the level of service that we strive to achieve. Thank you once again for your continued support of the Hyatt Regency Suzhou and we look forward to your return soon.

10/10 Excellent

brian, Newcastle, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel near the lake and metro.
The design of the hotel is ultra modern. The large, well-equipped rooms twist round a hollow inside. From Reception you can look up to the ceiling which is nearly 30 floors above. It is an amazing site. My 22nd floor room had spectacular view over the city. Many of the surrounding buildings are decorated with LED lights at night and look amazing. I would recommend taking the breakfast option if offered as it came with a nightly cocktail package and offered great value. I must make a special mention. Lee, who manages the Regency Club on 28th floor made out stay an absolute pleasure. He made us feel welcome, helped greatly to arrange a trip to the local city of Hangzhou and was full of suggestions about how to spend our time. It can be quite daunting for a Westerner wanting to travel by train in China but Lee even arranged the tickets for us and told us where to pick them up to avoid queuing. I also need to mention the Concierge team. Sabine in particular was brilliant in helping to print off our boarding cards, arrange extra chains for the room, provide ice buckets etc, etc.
Stayed 14 nights in Sep 2018
Response from Hyatt Regency Suzhou on Jan 23, 2019
Dear Guest, Greetings from Hyatt Regency Suzhou. Your comments regarding the service level of our staff are extremely valuable. Our goal is to provide our guests with warm, efficient and personalize service. It is great to hear that you enjoyed staying with us and received the level of service that we strive to achieve. Thank you once again for your continued support of the Hyatt Regency Suzhou and we look forward to your return soon.

10/10 Excellent

YUNG CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fine hotel well-located in Suzhou. IS this a long
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and nice hotel. Very helpful and quick staff
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and smooth check in. My room wasn’t ready (I was early). I went for lunch and when I came back an hour later my cases were already in my room. Very friendly and helpful staff. Room was clean and comfortable; room service was good and the Market Cafe buffet restaurant is an excellent deal!
Stayed 1 night in Jul 2018
Response from Hyatt Regency Suzhou on Jan 23, 2019
Dear Guest, Greetings from Hyatt Regency Suzhou. Your comments regarding the service level of our staff are extremely valuable. Our goal is to provide our guests with warm, efficient and personalize service. It is great to hear that you enjoyed staying with us and received the level of service that we strive to achieve. Thank you once again for your continued support of the Hyatt Regency Suzhou and we look forward to your return soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No help with luggage. Breakfast was overcooked (bacon like beef jerky, dim sum overstated).

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhou business trip
Had an enjoyable business trip to Suzhou for the first time. Enjoyed the stay at Hyatt Regency much. Very clean and calm neighborhood and an international and professional atmosphere. Professional and reliable experience that lived up to expectations. Spring seems to be a perfect time of the year to visit area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a business trip
Amazing stay! Great hotel. Nice food options

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reliable choice
Very comfortable and clean. The staff were efficient and friendly. It is positioned near shops, restaurants and the metro, all very convenient. Very happy to stay here again.
Stayed 2 nights in Jan 2018
Response from Hyatt Regency Suzhou on Jan 23, 2019
Dear Guest, Greetings from Hyatt Regency Suzhou. Your comments regarding the service level of our staff are extremely valuable. Our goal is to provide our guests with warm, efficient and personalize service. It is great to hear that you enjoyed staying with us and received the level of service that we strive to achieve. Thank you once again for your continued support of the Hyatt Regency Suzhou and we look forward to your return soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm room in winter at Hyatt Regency Suzhou
The room too stifling hot, sweat when get out of bed and wake up during midnight because of drenched in sweat.
Stayed 4 nights in Dec 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay At Hyatt Suzhou
Very nice hotel in a very good convenient location.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good location for industrial park, good for business trips. Would stay here again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, friendly staff
Had a great experience at Hyatt Regency in Suzhou. I think this place would be extremely suitable for a business trip - it is in a central location (CBD area), and wifi is based on overseas connections so that access to FB, youtube etc is allowed without having to VPN. Room was comfortable and clean. However, as a tourist it is not close to some of the major attractions in Suzhou (e.g. the famous gardens). There is however, metro right outside the hotel which makes it rather convenient. A plus to the hotel staff for their service as well: I called room service for dinner and they could tell I was sick over the phone hence also provided ginger tea, which I thought was extremely sweet!

10/10 Excellent

Victor, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel close to eateries and the mall.
The cafe staff who served my first cup of morning coffee at the breakfast buffet came to my table without any spoon, milk, and sugar. And the cafe was only about a third filled at that time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kenneth, Las Cruces, New Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhou getaway
The hotel was a lovely, hyper-modern escape, with nice amenities and a very helpful staff. The dining was great. The location provided easy access to the subway directly into the old city. The view from our room was great as well.

6/10 Okay

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice business hotel with comfortable rooms and good location for those that have business matters in the SIP. It's really a business neighborhood, so not many places to visit around, but some malls .

8/10 Good

Pang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
光線充足，設計時尚，自助早晨一般
設備新，設計時尚，浴室門不能全關，浴缸企缸缺水龍頭，不便扭毛巾
Stayed 2 nights in Dec 2023

8/10 Good

Charles

Stayed 5 nights in Oct 2023

8/10 Good

Lung Hsiang

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with amazing staffs. Really enjoyed my stays at Hyatt Regency Suzhou!
Stayed 2 nights in Jul 2023
Response from Hyatt Regency Suzhou on Aug 7, 2023
Dear Guest, Thank you for staying at this hotel. We are very happy to bring you memories and thank you for your love of Hyatt Regency Suzhou . Bringing you a home-like experience is our commitment with high quality service and complete equipment. It's our pleasure that can be your first choice for travel. Look forward to your stay again.

10/10 Excellent

seungwon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Its comfortable place
Stayed 2 nights in Jun 2023
Response from Hyatt Regency Suzhou on Aug 7, 2023
Dear Guest, Thank you for your time to share these gracious feedbacks on Hyatt Regency Suzhou, we truly appreciate your high esteem of our hotel. We look forward to welcoming you back soon.

8/10 Good

hin chit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2022