ガーデンパレスホテル・スラバヤの口コミ

2/10 (非常に不満)

makoto

出張

2022 年 7 月 28 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。

2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Jieling

2023 年 2 月 2 日

2023 年 1 月に 2 泊滞在

4/10 (不満)

Mia

家族旅行

2022 年 1 月 31 日

気になった点 : 施設のコンディションと設備、客室の快適度

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.

2022 年 1 月に 1 泊滞在

8/10 (良い)

wordlington

2021 年 12 月 14 日

2021 年 11 月に 4 泊滞在

10/10 (非常に良い)

Willy

2021 年 6 月 27 日

2021 年 6 月に 1 泊滞在

NGからの返信 (投稿日 : 2021 年 6 月 30 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

2/10 (非常に不満)

Saad

2021 年 6 月 19 日

2021 年 6 月に 3 泊滞在

Director of Roomsからの返信 (投稿日 : 2021 年 6 月 19 日)

Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

4/10 (不満)

jonny

グループ旅行

2020 年 11 月 26 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2020 年 11 月に 3 泊滞在

Director of Roomsからの返信 (投稿日 : 2020 年 12 月 6 日)

Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

8/10 (良い)

宿泊されたお客様

出張, 家族旅行

2020 年 4 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel

2020 年 3 月に 4 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 4 月 21 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 (普通)

宿泊されたお客様

出張

2020 年 3 月 14 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!

2020 年 3 月に 3 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 3 月 14 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 (良い)

Widodo

家族旅行

2020 年 3 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good location, need better wifi

2020 年 3 月に 1 泊滞在

Davidからの返信 (投稿日 : 2020 年 3 月 9 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 (普通)

Marc

2019 年 9 月 8 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

気になった点 : 施設のコンディションと設備

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.

2019 年 8 月に 1 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 (良い)

宿泊されたお客様

2019 年 8 月 11 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.

2019 年 8 月に 4 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit . Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 (良い)

宿泊されたお客様

2019 年 8 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

YOUNG SUN

2019 年 8 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.

2019 年 7 月に 5 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 (不満)

Evelyn

2019 年 7 月 11 日

気になった点 : 施設のコンディションと設備、客室の快適度

潮濕霉味嚴重, not comfortable 設備太過老舊

2019 年 7 月に 5 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Amazing hotel

Great

2019 年 4 月に 1 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 (良い)

宿泊されたお客様

2019 年 4 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2019 年 4 月に 6 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月 20 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Defiantly will stay again

Great

2019 年 4 月に 1 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

8/10 (良い)

宿泊されたお客様

カップルで旅行

2019 年 2 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.

2019 年 2 月に 3 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

2/10 (非常に不満)

Njoo Aland

2019 年 1 月 28 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Dirty

Very dirty hotel. Very old and not good place to stay

2018 年 12 月に 1 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 (普通)

Shahul Hameed

2019 年 1 月 26 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.

2019 年 1 月に 1 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 (不満)

宿泊されたお客様

2019 年 1 月 23 日

良かった点 : スタッフとサービス、施設のコンディションと設備

気になった点 : 清潔度

2019 年 1 月に 2 泊滞在

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 (不満)

宿泊されたお客様

2018 年 12 月 27 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan

2018 年 12 月に 3 泊滞在

8/10 (良い)

Frankie

2018 年 10 月 28 日

良かった点 : スタッフとサービス

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.

2018 年 10 月に 2 泊滞在

6/10 (普通)

Kumar

2018 年 10 月 19 日

気になった点 : 清潔度、施設のコンディションと設備

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.

2018 年 10 月に 2 泊滞在

8/10 (良い)

Chang

2018 年 10 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good

Location is good.... staff very friendly....

2018 年 9 月に 3 泊滞在

8/10 (良い)

Lina kartika

2018 年 9 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 4 月に 2 泊滞在

6/10 (普通)

TSZ WAH

2018 年 9 月 7 日

良かった点 : 客室の快適度

2018 年 6 月に 1 泊滞在

6/10 (普通)

Peter

2018 年 8 月 17 日

良かった点 : スタッフとサービス

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.

2018 年 8 月に 6 泊滞在

4/10 (不満)

Albert、Vancouver, BC

2018 年 7 月 11 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、客室の快適度

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)

2018 年 7 月に 1 泊滞在

4/10 (不満)

Dwi Retno

2018 年 6 月 21 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.

2018 年 6 月に 1 泊滞在

8/10 (良い)

howard

2018 年 2 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.

2018 年 2 月に 6 泊滞在

8/10 (良い)

Runtu、ontario, ca

2018 年 2 月 17 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

Hair dryer this hotel its so old but facility its good

2018 年 2 月に 2 泊滞在

8/10 (良い)

Mik

2017 年 5 月 12 日

良かった点 : 清潔度、スタッフとサービス

I just spend one night in the hotel, good service. The hotel is good value for money

10/10 (非常に良い)

宿泊されたお客様

2017 年 4 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

YI TE

2017 年 3 月 6 日

良かった点 : スタッフとサービス、施設のコンディションと設備

6/10 (普通)

Zpatq、Melbourne, Australia

2017 年 1 月 24 日

良かった点 : 清潔度、スタッフとサービス、客室の快適度

High-rise hotel with sweeping views

Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.

10/10 (非常に良い)

宿泊されたお客様

2016 年 12 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Convenient and friendly staff

I Enjoyed staying with my family

10/10 (非常に良い)

Sarah

2016 年 10 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Top Hotel an super Lage, freundlich, einladend

Sehr freundliches, zuvorkommendes und herzliches Personal. Top Restaurant Angebot im Hotel. Grosse und gepflegte Zimmer. Empfehlenswert!

8/10 (良い)

Sugandi

2016 年 9 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good hotel with good location

Nazri Gallyotからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

4/10 (不満)

宿泊されたお客様

2016 年 7 月 26 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

宿泊されたお客様

2016 年 6 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

6/10 (普通)

宿泊されたお客様

2016 年 3 月 19 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

気になった点 : スタッフとサービス

avarage. hotel lama

4/10 (不満)

宿泊されたお客様

2016 年 3 月 19 日

気になった点 : スタッフとサービス

近大型的購物中心、交通算是方便、可惜房間過於老舊..房內的燈光亮度不夠浴室亮度過暗...

老舊、浴室的水龍頭無法控制溫度.. 浴室與室內房間的燈光很暗感覺並不好~~ 房間的霉味很重⋯⋯ 櫃檯接待的小姐態度令人失望

8/10 (良い)

Hamzah、jakarta

2016 年 2 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

baik

8/10 (良い)

宿泊されたお客様

2016 年 1 月 25 日

良かった点 : 客室の快適度

気になった点 : スタッフとサービス

Nice hotel but.....

I love to stay at this hotel but check-in n check-out proccess was taking too long time to wait. The receiptionist was not friendly at all. I love the breakfast food. It's delicious.

10/10 (非常に良い)

deedee、Melbourne

2016 年 1 月 19 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Prime location

The best experience! Foods are excellent from this hotel!! Room is very big and immaculate Staffs are amazingly friendly

General Managerからの返信 (投稿日 : 2020 年 1 月 22 日)

Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

6/10 (普通)

Ng、Singapore

2015 年 12 月 30 日

気になった点 : 施設のコンディションと設備

A week at Garden Palace Hotel Surabaya

Hotel is at a Great location for shopping. Taxi easily available. Staff is courteous. Almost all staff (including Hotel Manager) can't speak basic English ; communication is a problem unless you can speak Indonesian.

8/10 (良い)

Armansyah、Bekasi , West java

2015 年 12 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

relatively good

I will come next time

8/10 (良い)

宿泊されたお客様

2015 年 11 月 22 日

良かった点 : スタッフとサービス

redelijk goed

Het verblijf is goed het ontbijt is eenzijdig geen kaas en broodbeleg

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