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ダブルツリー バイ ヒルトン スラバヤの口コミ

4.5 out of 5
ダブルツリー バイ ヒルトン スラバヤ
Jl Tunjungan 12 East Java, Surabaya

口コミ

9.6

最高に素晴らしい

評価 10 - 46 件の口コミ中 39 件が非常に良い" "
評価 8 - 46 件の口コミ中 5 件が良い" "
評価 6 - 46 件の口コミ中 0 件が普通" "
評価 4 - 46 件の口コミ中 1 件が不満" "
評価 2 - 46 件の口コミ中 1 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

HITOSHI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The cityscape was also lively and I enjoyed the walk. The security is also very good.
2023 年 9 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 9 月 23 日)
Hi Hitoshi,We thank you for your comment and review and it is our pleasure to learn that you had an enjoyable stay with us. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

8/10 (良い)

YUICHI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 7 月 4 日)
Hi Yuichi,Thank you for your rating and we are pleased to learn that you have a good experience. We look forward to welcoming you back soon!Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Retno

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2022 年 9 月 17 日)
Hi Retno,Thank you for providing us with perfect rating. We are looking forward to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Kenichi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
新しくて綺麗
とても綺麗で想像以上に良かった。
2022 年 9 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2022 年 9 月 17 日)
Dear Kenichi-sama,We are truly pleased to learn that you had a great stay with us and thank you for choosing us. We hope we could be your preferred hotel on your visit to Surabaya.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Kunitaka

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
朝食が美味しかったです。
2022 年 3 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2022 年 4 月 13 日)
Dear Kunitaka, Thank you for giving us the perfect score and for your kind words on the breakfast service that we offered. We are happy to learn that you enjoyed your stay and wish to see you again soon! Sincerely, Shane Ingram General Manager

10/10 (非常に良い)

Badai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 4 月に 3 泊滞在
Shaneからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Badai,We thank you for giving us the perfect rating based on your recent stay. We look forward to welcoming you back on your future visit to Surabaya.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Rosa Lina Mega Winda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Rosa Lina Mega Winda,We thank you for providing us with the perfect rating. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Angel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Each staff was very welcoming and polite. The hotel service was very pleasant.
2024 年 3 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi Angel,We are delighted to learn that your visit is a positive one. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Eugene

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent.
2024 年 2 月に 4 泊滞在
Shaneからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi Eugene,We are pleased to learn that you had a positive experience during your recent stay with us. We look forward to welcoming you back in not too distant futureSincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Man Ho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Man Ho:We appreciate your rating and we do look forward to welcoming you back againSincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

CHENGSI

2024 年 2 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Chengsi,Thank you for your rating and we do look forward to welcoming you back again.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Chong Yuen

家族旅行
良かった点 : 清潔度、スタッフとサービス
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
2024 年 1 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Chong Yuen,Thank you for providing us with your feedback and we are pleased to learn that you had a good experience especially at Makan Kitchen restaurant. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place and the bed are wonderful
2024 年 1 月に 2 泊滞在
Shane からの返信 (投稿日 : 2024 年 1 月 17 日)
Hi Kevin,Thank you for giving us your perfect rating and feedback. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

8/10 (良い)

Peng Eng Peter

家族旅行
良かった点 : スタッフとサービス、客室の快適度
An impressive team at the Doubletree Surabaya
The team at the hotel is excellent, and do an excellent job in ensuring guests have a great experience. I am very grateful to everyone. The condition of the rooms is another matter. I was assigned to one room which had a really bad smell and requested a room change. The club lounge manager came up to the room herself to understand my problem and resolved it nicely for me by finding another room that did not have that smell (in fact I was welcomed by a nice fresh scent). Although the hotel is just a few years old, both rooms had doors and cabinets with splintered or cracked edges, and a bathroom amenities box that had been varnished with a material that was badly flaking. Which was a shame. But again, the staff really made the difference.
2024 年 1 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Peter,We thank you for sharing your feedback and we apologize for the bad impression that you have with the condition of our rooms. We are currently in the progress to refresh the amenities such as the amenities box and working to address the issue of the smell. We thank you for choosing to stay with us and we hope you would consider staying with us in the futureSincerely,Shane IngramGeneral Manager

8/10 (良い)

keng chi

2023 年 12 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear keng chi,Thank you for providing us your rating and we look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Boo Chua

2023 年 11 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 12 月 12 日)
Hi Boo Chua,We thank you for your generous rating and we look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

2/10 (非常に不満)

namyoung

2023 年 10 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Mr Kang,We are sorry should your stay fell short of your expectations. We apologize if there is any issue that you encountered during your stay and would appreciate if you can our team know before you depart so that we can do something about it. Nevertheless, we thank you for choosing to stay with us. We hope you would give us a chance back to restore your trust in us. Sincerely,Shane IngramGeneral Manager

4/10 (不満)

KIT YIN

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
not recommend
2023 年 10 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Ms Ho,We thank you for your comment and we apologize for the inconvenience that you encountered during your stay with regards to the issue on the hot water and bedside lamp. We apologize should the service from the staff is not up to your satisfaction. We will review our current practice to improve our service. We hope you would consider staying with us again.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Ginna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi Ginna:Thank you for choosing to stay with us and giving us your perfect review. We are pleased to learn that you enjoyed your stay. We look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Kris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, quiet, and located right in the heart of the city.
2023 年 8 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 9 月 17 日)
Hi Kris,We thank you for your review and rating for us. We are pleased to learn that you enjoyed your stay and we look forward to welcoming you in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Azlina

2023 年 8 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 8 月 27 日)
Hi Azlina,It is our pleasure to learn that you had an enjoyable stay with us. We look forward to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

DALILA NUR ALIAA BINTI

2023 年 7 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 8 月 27 日)
Hi Dalila Nur Aliaa,We thank you for providing us with perfect rating. We look forward to welcoming you back again soon!Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

riccy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great service, thank you for the cake, my baby so happy
2023 年 6 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 7 月 4 日)
Hi riccy,We thank you for your feedback and we are pleased that you enjoyed your stay with us. We look forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Aloysius Giovanni

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel in Surabaya city center
It is amazing stay in this hotel, their location is in newly renovated Surabaya city center. their room was comfort and their breakfast choice was abundance.
2023 年 6 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 7 月 4 日)
Hi Aloysius, We are pleased to learn about our positive review. We thank you for your feedback and we look forward to welcoming you back in the near future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Goncalo

2023 年 5 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 6 月 6 日)
Hi Goncalo,We thank you for providing us with perfect rating. We can't wait to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Andrew

2023 年 3 月に 6 泊滞在
Shaneからの返信 (投稿日 : 2023 年 4 月 22 日)
Hi Andrew,It is with our great pleasure to learn that you had a positive experience during your recent stay with us. We look forward to welcoming you back again to our hotel soon.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Grace

2023 年 3 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 4 月 22 日)
Hi Grace,Thank you for your positive reviews and we look forward to welcoming you to our hotel soon. Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

DALILA NUR ALIAA BINTI

2023 年 3 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 3 月 28 日)
Hi Dalila Nur Aliaa, Thank you for providing us your feedback and we are happy to hear you have a pleasant visit. We look forward to welcoming you back again soon. Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Oo

2023 年 1 月に 1 泊滞在
Shaneからの返信 (投稿日 : 2023 年 1 月 28 日)
Hi Oo,Thank you for taking time to share us your feedback. We are pleased to learn that you had an enjoyable stay with us. We are looking forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

janni

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2023 年 1 月 28 日)
Hi Janni,Thank you for giving us the perfect feedback. We are pleased to learn that you had a pleasant stay with us. We are looking forward to welcoming you back in not too distant future.Sincerely,Shane IngramGeneral Manager

8/10 (良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
7.9/10
The hotel building does not look very new but rooms are well maintained. My check-in experience was not a smooth one, the staff initially told me that my booking includes breakfast but subsequently claimed it was a mistake instead. The service is generally okay, we get what we need.
2022 年 10 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2022 年 10 月 29 日)
Dear Sir,Thank you for taking time to leave us your review. We regret to learn about the wrong information offered by our team upon reconfirming your reservation. Your feedback is useful for us and we will review it with our team for future improvement. We thank you and we hope to be able to welcoming you back again in not too distant future.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

ummu safuha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No regret good hotel
2022 年 9 月に 3 泊滞在
Shane からの返信 (投稿日 : 2022 年 9 月 17 日)
Hi Ummu Safuha,It is with our great pleasure that we found you had a good experience whilst staying with us. We look forward to be able to welcoming you back again soon.Kind regardsShane IngramGeneral Manager

10/10 (非常に良い)

Mickaël

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magique !
Simplement le meilleur hôtel que j'ai pu faire. Rien à dire tout était parfait !
2022 年 9 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2022 年 9 月 17 日)
Hi MickaëlWe are pleased to learn that you had a positive stay experience with us. Thank you for choosing to stay with us and we hope to be able to welcoming you back again on your next visit to Surabaya.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 3 泊滞在
Shaneからの返信 (投稿日 : 2022 年 9 月 17 日)
Dear Sir/Madam,Thank you for giving us your perfect rating. We are pleased to learn that you had a pleasant experience on your recent stay with us and we look forward to welcoming you back again soon.Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Bin Osman

家族旅行
良かった点 : 清潔度、スタッフとサービス
The staff very friendly & breakfast is good.
2022 年 8 月に 7 泊滞在
Shaneからの返信 (投稿日 : 2022 年 8 月 19 日)
Dear Bin Osman,Thank you for providing us with positive feedback. We are pleased to learn that you had a good experience and thank you for your feedback of our breakfast and service from our team. We look forward to welcoming you back again soon. Sincerely,Shane IngramGeneral Manager

10/10 (非常に良い)

Arturo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buen hotel y a un precio muy accesible, nos gusto mucho, solo estuvimos dos noches y no pudimos recorrerlo todo pues teníamos un topar que nos tomo mucho tiempo, pero lo poco que vimos nos gusto mucho, hay un mall ahi cerca a unos 10 min caminando también muy grande y con opciones de todo.
2022 年 7 月に 2 泊滞在
Shaneからの返信 (投稿日 : 2022 年 8 月 8 日)
Dear Arturo, Thank you for the positive review that you provided to us. We are pleased to learn that you had a pleasant experience staying at DoubleTree by Hilton Surabaya. Our location right in the middle of the city makes it an attractive choice for travelers to explore Surabaya. We are looking forward to welcoming you back again on your future visit to Indonesia. Sincerely, Shane Ingram General Manager

8/10 (良い)

Siti

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was nice.
2022 年 7 月に 4 泊滞在
Shaneからの返信 (投稿日 : 2022 年 7 月 17 日)
Dear Siti, It was our pleasure to learn that you have a positive experience during your recent stay with us. We are looking forward to be able to welcoming you back in the future. Sincerely, Shane Ingram General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
Pengalaman menyenangkan, hotelnya nyaman & bersih.
Excellent Service... Staff yang baik & ramah, hotel yang nyaman & bersih. Di masa pandemi - Prokes dijalankan dengan baik.
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jeff Kristianto

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worth for money
nice bed, love the pillows, great selection for breakfast..polite and friendly staff, and located in very strategic area of Surabaya
2021 年 11 月に 1 泊滞在
Shane Ingramからの返信 (投稿日 : 2021 年 11 月 16 日)
Dear Jeff Kristianto, Thank you for choosing DoubleTree by Hilton Surabaya and I appreciate your feedback on the hotel. It is very nice to hear that you had a wonderful stay! I am glad that you enjoyed our service and facilities, and that our great selection of breakfast. I will share this with the team as motivation to provide our future guests with an even better staying experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Kind regards, Shane Ingram General Manager

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazed by the hospitality, they offered me smoking room when i asked where the smoking area that close to my room which i never expected before as they dont sell smoking room option online.
2021 年 11 月に 1 泊滞在
Shane Ingramからの返信 (投稿日 : 2021 年 11 月 15 日)
Dear Maria, Greetings from DoubleTree by Hilton Surabaya and thank you very much for sharing your recent experience with us. Your positive feedback on our room and the hospitality from our team member is much appreciated! We are happy that you had a pleasant stay, and we will use this feedback to further improve our services, so that you can have an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Surabaya! Kind regards, Shane Ingram General Manager

10/10 (非常に良い)

Franklin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
None
2021 年 11 月に 2 泊滞在
Shane Ingramからの返信 (投稿日 : 2021 年 11 月 8 日)
Dear Franklin, We are truly heartened to receive your generous review of DoubleTree by Hilton Surabaya. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Shane Ingram General Manager

10/10 (非常に良い)

Fernando

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice Receptionist and Customer Service . Clean and sanitize everything
2021 年 10 月に 1 泊滞在
Shane Ingramからの返信 (投稿日 : 2021 年 11 月 3 日)
Dear Fernando, Greetings from DoubleTree by Hilton Surabaya and thank you very much for sharing your recent experience with us. It is a pleasure to hear that you had a pleasant stay and that you enjoyed our hotel, warm and caring service from our team member as well. Please rest assured that our team members always deliver their best to ensure your and other guests travel safety in this current situation, including the implementation of the Hilton CleanStay and CHSE standard in all hotel's area. We hope to be able to welcome you again at DoubleTree by Hilton Surabaya! Kind regards, Shane Ingram General Manager