Jason was great and did everything he could to help us, especially since VRBO failed to tell us a balance payment was due and he ended up having to tell us as awkward as it was. We were at the end of a 12 property 5 week road trip around Oz and ever single other property had been paid for in full by installments by other providers, this was the only VRBO property we used and we never had any reminder of missed payment just everything OK to enter property. Not Jason's fault but VRBO need to get their systems up to date, other providers take balance at date agreed automatically, why can't they, or at least have a robust reminder system in place? we were in Oz for 5 weeks prior to this stay without a single booking issue, only happened when VRBO got involved. Stress and worries we could do without. Lets see if VRBO try to rectify the issues they provided. Again sorry Jason, you were great, VRBO let you down as well big style.