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ストーン ハウス ホテルの口コミ

3 out of 5
ストーン ハウス ホテル
Stafford Road, Stone, England

口コミ

8.0

とても良い

評価 10 - 737 件の口コミ中 245 件が非常に良い" "
評価 8 - 737 件の口コミ中 293 件が良い" "
評価 6 - 737 件の口コミ中 131 件が普通" "
評価 4 - 737 件の口コミ中 43 件が不満" "
評価 2 - 737 件の口コミ中 25 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

8.2/10

設備とサービス

7.6/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

JULIA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A touch of luxury twinned with an historic house made for an enjoyable stay. Excellent dining experience.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Vickie

カップルで旅行
良かった点 : 設備とサービス
This property is absolutely beautiful, clean and everyone was very friendly.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Damian

2024 年 3 月に 1 泊滞在

8/10 (良い)

Henry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the green on the seabass choice, and would have liked tenderstem or plug another green on the sides. The bath plug did not work very well. The food and drink were good value.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Nigel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice room convenient location for visiting friends
2024 年 3 月に 1 泊滞在

6/10 (普通)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Spoilt By A Polce Request
Unfortunately the hotel accepted a guest delivered by Staffordshire Police and checked them into the room next to us at 1.30am on 17 Feb 2024. They proceeded to shout obscenities down the phone and to smash up the room. They left shortly afterwards but we were left wide awake and shocked at what had happened. It was my 59th birthday and I was left tired for the whole day.We were moved to a better room for our remaining 2 nights and given a complimentary breakfast but it cannot replace a night's sleep. We had no idea that Police Forces asked for accommodation in hotels for the dregs of society we try hard to avoid and we will be wary of this in future.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Stewart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Night away
Stayed here as a one night getaway in one of the suites was very clean,comfy and spacious All the staff was very pleasant and the bar was comfy to
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jacqueline

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful period house with excellent service
I had a very warm welcome from Ava who showed me my room which was lovely and overlooked the beautiful gardens. The dinner menu worked for me, but if you are expecting a pub type meal then perhaps best to eat out. The hotel is in a quiet area and I got a great nights sleep. Ava looked after me at breakfast and checking out. She is a real asset to this hotel!
2024 年 2 月に 1 泊滞在

8/10 (良い)

Andy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good hotel pick
A good stay with hotel having some good on site facilities including restaurant and pool.
2024 年 1 月に 2 泊滞在

6/10 (普通)

Phillip

出張
良かった点 : 清潔度、スタッフとサービス
Good but currently not great leisure facilities
On the whole ‘Good’ but let down by the limited leisure facilities. The changing rooms are going through a refurbishment, with the gents locker room handed over to the ladies while theirs is being worked on. Then they’ll start on the guys changing room, meaning that male users have no changing facilities to speak of (a cubicle has been erected in the gym), lockers, or most importantly, the ability to shower after using the facilities. This is not detailed anywhere until you get to the gym, and talking to the staff likely to take until the end of February 24 to complete.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Ian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Consistently good
Stay hear a lot Good location , service and room very good, food excellent , breakfast option is a great deal. Nice bar and very very good value.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely stay

10/10 (非常に良い)

Ian

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic stay
food was amazing and the staff are super friendly and caring and look after you. Special shoutout to the lady that runs the gym, she is fantastic, caring and amazing attention to detail and makes you feel super welcome! love staying here when away for business, and will definitely come again.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Home from home
We had booked a one night stay at the Stone house hotel but wished we had stayed for a few more. We felt welcome as soon as we entered the reception and greeted by a smiling face, we were then given a room upgrade which was a lovely gesture.The room was well equipped and spotlessly clean. This is the most relaxed and homely hotel that we have stayed in and will definitely return.We wished we had planned a longer stay as the hotel had a pool and other ameneties that we would love to have used, The hotel also has a very inviting Indian restaurant that we will eat in on our next visit..We would highly recommend the Stone House hotel..
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely clean comfy room. Breakfast lovely and excellent service.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely, friendly staff, very helpful when husband wasn't well. Couldn't have asked forore
2023 年 12 月に 4 泊滞在

6/10 (普通)

Mr T

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a nice hotel but needs a upgrade. You cannot move 6in and the floor makes noise. Worse uncomfortable bed i have slept in for a while. Shower was boiling hot or freezing cold couldn't sort it
2023 年 12 月に 1 泊滞在

4/10 (不満)

fleur

2023 年 11 月に 1 泊滞在

8/10 (良い)

Bernadette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay was good but i was charged for a breakfast i didn't have
2023 年 11 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear GuestThank you for your feedback, we really appreciate.You booked the room including breakfast and prepaid with Hotel.com.You can always book rooms only rate and decide the breakfast on arrival or same day and this way you wont get charged for breakfast if you don't have.Kind Regard's

10/10 (非常に良い)

Mike

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice venue, friendly staff. Comfy room with all the amenities you need.
2023 年 11 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

8/10 (良い)

Mike

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Restaurant food is exceptionally good, the gym is tiny and the pool small too
2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

10/10 (非常に良い)

Aaron

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Chilly but comfortable
Interesting place, mix of older building and newer. Our room in the older part of the hotel was small and a bit chilly in November but comfortable. Friendly and helpful reception staff.
2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again.kind Regards

4/10 (不満)

Timothy

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very poor all round.
2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. Apologies for the inconvenience during your stay.Hope to see you again.kind Regards

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very old fashioned! Smelt Damp all over the hotel with air fresheners everywhere. Very tatty and hot tap did not work on sink. I will never stay there again.
2023 年 11 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback and will be working on it.kind Regards

10/10 (非常に良い)

Aaron

2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

10/10 (非常に良い)

MARK

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

10/10 (非常に良い)

Sally

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A gem of a hotel!
What a beautiful hotel. Exceeded my expectations. Lovely room, modern, very clean. Great facilities…nice dark room to sleep…good heating and ventilation…lovely bathroom & shower…comfy bed…easy to park…staff were very friendly. Room service dinner was incredibly good! Breakfast was beautifully cooked. I will be staying here for all my future trips in that area.
2023 年 11 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 25 日)
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

4/10 (不満)

stuart

気になった点 : スタッフとサービス、客室の快適度
avoid - book elsewhere
room 19 - window broken, taps both give out warm water, as window does not close properly it whistles all night long. Told staff who did not care, emailed hotel, who also did not care as no reply received
2023 年 10 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear GuestThank you for your feedback! We sincerely apologize for the inconvenience caused.We are looking into this matter and regards to the windows in the room has been checked and fixed my maintaence.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
On the whole very good
2023 年 10 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 4 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again.

10/10 (非常に良い)

Dave

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
October 23
Great service food fantastic
2023 年 10 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 4 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

10/10 (非常に良い)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very friendly and welcoming, the food was 1st class. The room was spacioous and well kept
2023 年 10 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 11 月 4 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 (良い)

matthew

出張
良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 4 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

10/10 (非常に良い)

KAREN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear KarenThank you for your feedback; We really appreciate your positive feedback. We will see you again soon.Kind Regards

8/10 (良い)

Luke

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good but £50 pre auth
Overall very good, and well priced. The £50 non-negotiable pre authorisation on card was not welcome, though
2023 年 10 月に 4 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 (良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
SOLID IN STONE
A change from the usual. But no lift? Perhaps I should have booked an accessible room. No shelf in the shower for shampoo etc? Very nice restaurant.
2023 年 10 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス
Our stay was bed & breakfast only but the breakfast was a whole lot better than the last time we stayed. Staff pleasant and accommodating.
2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

6/10 (普通)

john

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Not a great place
The pool was freezing, and the room was ok, but there was dust by the window in the bathroom, also the sink and shower were dirty and sealant. I will not stay there again. disappointed.
2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you for your feedback. We will be addressing your concern. Kind Regards

6/10 (普通)

Hannah

出張
良かった点 : 清潔度、客室の快適度
What a strange place
I arrived at the hotel 15 minutes before check in. Plenty of parking, which was helpful. I went to reception to check in and was promptly told, before I could even finish my sentence, that I could wait in the bar until 3pm and have a drink. I waited ages for someone to serve me. By that time it was 3pm. I thought I may go to the gym before dinner but I discovered the fitness machines were essentially in a corridor with the "leisure club" reception within breathing distance of them. It didn't make for a pleasant workout environment so I left. This is probably the loosest use of the term leisure club that I've ever seen. The room was fine, comfortable enough, although pillow choice wasn't great and I had a bad neck the next morning. I understand pillows are a personal preference though so it may be fine for some people. Dinner is a choice of Indian or "Continental" - a strange selection of meals. I opted for a steak. It was awful, barely any meat, mostly gristle. I mentioned it to my server and they said they would tell the chef. He cleared my plate (still had my remaining sides on it) and brought me back a new steak on a plate. No sides, literally just a steak like that was ok for my meal. I received a blank stare when I queried this. Breakfast was ok but I've had better at Wetherspoons. Overall, a very strange experience. I'm glad I only stayed for one night.
2023 年 8 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We will be addressing your concerns! We have a plan which starting in next few months time to renovate our gym area and also other facilities as well soon.Hope to see you again.

8/10 (良い)

Kim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 (良い)

Nicky

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice hotel stayed for a wedding. No complaints
2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 (良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for your feedback; it is much appreciated. Hope to see you again soon.

8/10 (良い)

Phillip

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight wedding accomodation
Weekend stay whilst attending a wedding, our garden view suite was very good with lots of space. Unfortunately the pool heating was not working so the pool was cold and the pool facilities really could do with updating.
2023 年 9 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for staying with us. We appreciate your feedback!Sorry about pool and this has been fixed and also we have plan to renovate our leisure centre facilities soon. Hope to see you again soon.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for your feedback; it is much appreciated. Hope to see you again soon.

8/10 (良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All was good. Nice hot shower, good dep sink for shaving, comfortable bed, very good breakfast, friendly staff. Only small niggle was not re stocking the milk for the in room drink making facility.
2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you for your feedback; Thanks for pointing out what we can do better in the future; we really appreciate your valuable feedback.Hope to see you again soon.

10/10 (非常に良い)

keith

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A very nice over night stay
Everything about my stay was very nice. Comfortable room. Friendly staff and great food.
2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you for your feedback; We sincerely appreciate your positive feedback. Hope to see you again soon.

10/10 (非常に良い)

Peter

2023 年 9 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for your feedback; it is much appreciated. We will see you again soon.

8/10 (良い)

Andy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Reservation Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for your feedback; it is much appreciated. Hope to see you again soon.