2/10 (非常に不満)
宿泊されたお客様
2017 年 8 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mismanaged, unclean and inadequate
We were not expecting the world for our two night stay given that this is student accommodation however I do expect the basics; for it to be clean and for the bed to be comfy enough to sleep on. Unfortunately neither of these basic expectations were fulfilled. We arrived late Friday evening to a bed which had clearly not been changed. There was alot of grass and hair in the sheets. Given the 8 and a half hour journey we had undertook to get there we just wanted to sleep and so brushed these off onto the floor and hit the hay deciding to complain and request new sheets in the morning. However we could not sleep as some sort of bugs must have accompanied the grass as we were being bitten every moment we were laid on the bed and this must have been by far the worst mattress I have ever had the displeasure to lie on.
We went to complain just before 6am to the receptionist and ask to see the manager whenever he/she arrived. They took our details and advised someone will be in touch a little after 9am. We could not stay another night and given there were no alternative rooms to switch to we went to check out early at 10am. Again we asked to speak to the manager and again they took our details but apparently the managers were unavailable at the present time. We are still awaiting a callback and they are now refusing all knowledge of the incident when we called them back. We witnessed many issues being raised over the weekend by guests and all were ignored or mismanaged.
宿泊されたお客様
2017 年 8 月に 2 泊滞在