Steenstraat

Guest relation manager was racist, very rude. Checked in early, paid extra for the room, fridge wasn't working, no tea, sugar or coffee in the room and toiletries, wifi also wouldn't work.as advertise. Told front desk waited an hour no one show. Called guest services the person I spoke was very nice and said someone would come up and bring these. The maintenance guy came up. Said he can't fix the fridge and left. I then contacted guest services to complained, I asked to speak to the manager who was very rude and aggressive on the phone and told me well at least you have a bed to sleep on and that I don't have anything to complain about it I'm not happy go somewhere else and when I said that's very rude, what's your name she hang up the phone. I was very taking aback to be spoken to like that and for someone to be so rude and blatantly racist, tell me to go back to where I came from. The hotel itself is very nice and the rest of the staff was lovely.

Very good hotel, very large and well equipped rooms. Just 10 minutes walk from centre of Brussels. Only down site is area between Gare Midi and hotel is a building site, so best accessed from Gare Centraal.

Very cozy hotel. No parking on site. We had to park in a parking garage 5 minutes away. Staff was friendly and helpful.