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ゴールデン ナゲット ホテル & カジノ レイク タホ の口コミ

3.5 out of 5
ゴールデン ナゲット ホテル & カジノ レイク タホ
50 Highway 50, Stateline, NV

口コミ

6.6
評価 10 - 1276 件の口コミ中 393 件が非常に良い" "
評価 8 - 1276 件の口コミ中 215 件が良い" "
評価 6 - 1276 件の口コミ中 236 件が普通" "
評価 4 - 1276 件の口コミ中 217 件が不満" "
評価 2 - 1276 件の口コミ中 215 件が非常に不満" "

7.0/10

清潔度

7.2/10

スタッフとサービス

6.2/10

設備とサービス

6.2/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

4/10 (不満)

Danielle

カップルで旅行
気になった点 : 清潔度
The first room we checked into the bathroom was filthy so then they moved us to the room next to the elevator
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 (普通)

Ken

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Generally uninspiring condition. Very strange decor in room, and poor lay-out. Also "surprise" charge of $49 in addition to "Total" disclosed by Expedia.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Ehab

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

Zachary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for staying with us. We appreciate your feedback!!

8/10 (良い)

Titus

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
One gets his/her money’s worth by staying at Golden Nugget Hotel Lake Tahoo
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for staying with us. We appreciate your feedback!!

6/10 (普通)

keyurkumar

家族旅行
気になった点 : 施設のコンディションと設備
Didn’t enjoy my stay
2024 年 2 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

cheryl、Port Arthur

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!!!

4/10 (不満)

Michele

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No valet parking available. Bathroom and rooms need a remodel. Bathroom are way too small. Elevators way too small for a wheelchair.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

chirag、Fresno

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!!

2/10 (非常に不満)

Tammy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only 2 restaurants open. My husband came later to the hotel, I sent him a picture of the room key sleeve with the room #. His name was on the room with mine. When he arrived, he showed the agent a picture of the room key sleeve and the agent made him a key. Didn’t ask his name, didn’t ask for ID!! He came and told me in the room. I was mortified! Safety obviously isn’t a priority! Be ware
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again! We take these things very serious and will be looking into it.

2/10 (非常に不満)

Joseph

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Golden Nugget Hotel is a scam. I booked a room online for $101 tax. When I get to the counter, the gal gives me a final price of $99.37. I give her a $100 bill. Next thing I know, she walks away, comes back with another woman, and they now want $320 for one night. This is a casino hotel. I told her I wasn't paying that much. She went on and on about the different fees, like $40 for parking. I sat in the lobby and booked another room elsewhere for $130 total. Yeah, I won't be visiting Golden Nugget tonight.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 (良い)

jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!!

2/10 (非常に不満)

Rashmi

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The pool was closed which was disappointing. The AC waqsnt working properly.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

2/10 (非常に不満)

Jefferson

気になった点 : 施設のコンディションと設備
The pool was close
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
We highly apologize our pool opens Memorial Day Weekend and Closes after Labor day Weekend. We appreciate your feedback!!!

10/10 (非常に良い)

Anthony

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!!

2/10 (非常に不満)

Chris

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the worst experiences I’ve had in Tahoe. Could not reach guest services, room service, or bell hop service from the room. The phone was essentially useless. Ice bin is provided but could not find ice anywhere on the floor. There was also a fraternity event going on in the hotel and there was nonstop noise all night. Front desk was nice and understanding when we talked to them which was good. But unfortunately there really wasn’t anything that could be done about the noise throughout the night and constant door banging.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a very nice and clean king bed room. In walking distance of all Casinos!
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!!

2/10 (非常に不満)

Jazzy

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
I was put in a handicap room so I ended up not being able to shower found roaches eww
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Arturo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don’t like that the property charges for parking for guests. Other than that everything was fine
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

Paulette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walkable distance to many places
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

isai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

Humberto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

Kaija

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel attached to the casino
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

L

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you,
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!

10/10 (非常に良い)

Jose

カップルで旅行, 家族旅行
良かった点 : 設備とサービス
Great place
2024 年 4 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us. We appreciate your feedback!!

4/10 (不満)

Leeza

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Was not able to get a hold of any staff. We used the phone from the room to try and call someone, and the operator would say it couldn't connect the call. Used our cell phones, same message. Very sketchy. No ice available, soda vending machine charged my card $10 instead of the $4.10 it displayed. The drinks came out room temperature. Beds were uncomfortable. Terrible experience. Would not stay here again, not even for the "low" prices.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Genevieve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Construction noise right outside the window.
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Shari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us. We appreciate your feedback!!!

10/10 (非常に良い)

Ryan and Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms are very nice and modern, and the staff is awesome.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for staying with us. We appreciate your feedback!!!

4/10 (不満)

hortencio

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Did not realize it was somewhat run down. Mattress were extremely soft to the point that you sunk in them. AC quit working or may have programmed to heat at night, luckily I was able to open window at night.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

2/10 (非常に不満)

Aseret

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The air conditioning did not work. We were hot all night. The AC unit was blowing hot air. The receptionist where we check in said they were currently working on getting this fixed so all she could do is giving me her manager’s business card so we can reach out to her. It was suppose to be a night to relax but instead we didn’t get any sleep because the room was 80 degrees it was so hot we couldn’t catch our sleep. Really bad experience for the price of each room.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Hugo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for staying with us. We appreciate your feedback!!!

2/10 (非常に不満)

Isabella

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

2/10 (非常に不満)

Aditya

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So my roommates and I had booked a room for our stay at Golden Nugget. We reached the hotel at 3am and they did not allow us to stay as they said that the room has been forfeited. The person behind the counter was very rude and called the security for no reason. They kicked us out of the hotel and we had no where to stay. It was really a bad experience, I do not recommend anyone to stay in this hotel. I am really disappointed.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
We apologize for any inconvenience this may have caused. We are taking this very seriously and are looking into it. We hope that you will change your mind and visit us in the near future. We highly appreciate your feedback!!!

8/10 (良い)

Caitlyn

家族旅行
良かった点 : 設備とサービス
Overall good experience. Gambling is not very good. Needs to be remodeled (in the process as of 05/2024) Smoking is allowed in the building which makes the experience less fun. Staff is nice but not overly friendly.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 (不満)

Victor

カップルで旅行
The rooms are very stuffy and the bathrooms need a lot of help it feels like your taking a shower in a construction site
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Nosforato

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is perfect walking distance to entertainment in town. I dislike that there not a place for breakfast before 8am
2024 年 5 月に 1 泊滞在
Golden Nugget からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for feedback! We apologize for the inconvenience and hope you will change your mind and visit us again. Please let us know if there is anything we can do to assist further- we are always here to assist where we can!

10/10 (非常に良い)

Nathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Great value
2024 年 5 月に 1 泊滞在
Golden Nugget からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for feedback!Glad you had great stay!

2/10 (非常に不満)

Sharon

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was no heat or hot water! Desk asked if I let the water run for 15 min to get hot water!!! Seriously!!?? They gave me another room. Then they charge $20 per day for parking!!! I’m staying there, eating there, gambling there, and they charge to park my car!!! Insane! Terrible experience!!!
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 (普通)

Darlene、Oakland

気になった点 : 施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Golden Nugget からの返信 (投稿日 : 2024 年 5 月 10 日)
We apologize for the inconvenience and hope you will change your mind and visit us again. Please let us know if there is anything we can do to assist further- we are always here to assist where we can!

10/10 (非常に良い)

subramanyam

良かった点 : 施設のコンディションと設備
Quite good for the price
2024 年 5 月に 1 泊滞在
Golden Nugget からの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your feedback.

8/10 (良い)

Michael

グループ旅行
良かった点 : 清潔度、設備とサービス
Great price for the stay. Not enough food options
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Randy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent! My Room was super clean and nice!
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for staying with us. We appreciate your feedback!!

6/10 (普通)

Anton

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
1. Towels and parking and breakfast are not included in the room price. Even the most modest hotels provide free breakfast, but not yours. 2. The flooring in the room stinks of urine. We ventilated the room and then couldn’t warm it up. Over the course of the entire evening, the heater was only able to heat the room to 65 degrees. I had to sleep in socks. 3. The water in the shower is cold, then barely warm. We let the water run for an hour, but the warm water never came out. For 3 days we were not able to take a shower. 4. The snow between the hotel and the parking lot has not been removed. Arriving people are forced to get out of the car directly into a puddle of water and snow.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Rayanna

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

ALICIA、FRESNO

良かった点 : 清潔度、スタッフとサービス
Good location
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying with us. We appreciate your feedback!!

4/10 (不満)

Walter

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Room could not produce heat for we older folks. Addition of a large number of young adults and associated noise. Room keys would not work and couldn't be fixed after two trips up to the assigned floor = room moved.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 (良い)

Tim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Heat not really working, so room temp was cold
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 (非常に良い)

Makini

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our room neighbors were very noisy so I called the front desk to request a move. LeeAnn, Valerie and Ann were fantastic. They moved us to a nice room without hesitation and we were able to enjoy our 37th wedding anniversary in peace.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for staying with us. We appreciate your feedback!!! Also, the issues are being addressed

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was fine however Friday night several hundred young adults checked in and overwhelmed the hotel and from that night around 6pm until 3am they made a lot of loud noice in the hallway yelling and slamming doors.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for staying with us. Your concerns are being addressed and thank you for your feedback!!