ヒースローリビングサービスドアパートメンツバイファーンデールの口コミ

デラックスアパートメント 2 ベッドルーム 1 階 (Apt 09) | 専用キッチン | 大型冷蔵庫、電子レンジ、オーブン、コンロ

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ヒースローリビングサービスドアパートメンツバイファーンデールの口コミ

ヒースローリビングサービスドアパートメンツバイファーンデール

Poole Lane, Staines, England

8.8

非常に良い

8.6/10

清潔度

7.8/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.0/10

環境への配慮

8/10 (良い)

Khaled

家族旅行

2023 年 9 月 2 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

The area was good, close to airport. There is a close by convenience store. The only down side was the ad said this place was supped to accommodate 6 people , and truly the sofa bed was not enough for 2 little kids. Otherwise that stay was ok

2023 年 8 月に 2 泊滞在

8/10 (良い)

Shannon

2023 年 4 月 5 日

良かった点 : 施設のコンディションと設備

2023 年 3 月に 13 泊滞在

8/10 (良い)

Chun

出張

2022 年 9 月 25 日

良かった点 : 清潔度、客室の快適度

2022 年 9 月に 14 泊滞在

8/10 (良い)

Clint

家族旅行

2022 年 8 月 9 日

良かった点 : 施設のコンディションと設備

For the price, it was a great property that met my family's needs. There was plenty of room, the area was quiet, and the unit itself was in very good condition. All in all, if you're staying in the area, this is a great choice. It is in a full residential area, so there are the inherent drawbacks. An excellent full scale grocery store was a twenty minute walk, a local shop 5 minutes, but other than that, shopping and dining options were extremely limited. It is also a little further away from transportation stations than we anticipated. .

2022 年 7 月に 10 泊滞在

10/10 (非常に良い)

Carl

出張

2022 年 6 月 25 日

良かった点 : 清潔度、客室の快適度

2022 年 6 月に 4 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2022 年 7 月 10 日)

Thank You For Your Review and Choosing Ferndale Apartments

10/10 (非常に良い)

Taniela

家族旅行

2022 年 5 月 31 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

It was easy to find and very convenient.

2022 年 5 月に 2 泊滞在

Ferndale Apartmentからの返信 (投稿日 : 2022 年 6 月 4 日)

Thank You For Your Review and Choosing Ferndale Apartments

6/10 (普通)

Ho Fai Kelvin

家族旅行

2021 年 11 月 13 日

気になった点 : 清潔度

2021 年 10 月に 14 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2021 年 11 月 13 日)

Thank You For Your Review and Choosing Ferndale Apartments

10/10 (非常に良い)

Anila

2021 年 9 月 4 日

2021 年 9 月に 2 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2021 年 10 月 3 日)

Thank You For Your Review and Choosing Ferndale Apartments

8/10 (良い)

Amia

カップルで旅行, 小さなお子様連れの家族旅行

2021 年 8 月 26 日

良かった点 : 施設のコンディションと設備

My family and I arrived to the custodian cleaning. Was informed that the previous renter overstayed. When we went inside, the apartment was dirty in many places. So, we did a through cleaning. The space was sufficient and quiet. At night it did get chilly. Tried trying on the heater, but it didn’t work. Internet was provided and had a great signal. We received extra supplies upon request after the 7th day as advertised on the info sheet. Overall, the stay was great and convenient for children, as there’s a park across the street, a conscientious store up the street, and public transit.

2021 年 8 月に 12 泊滞在

George からの返信 (投稿日 : 2021 年 8 月 26 日)

Dear Amia Thank you for your positive review and we unfortunately had a situation where the previous guest decided to stay to past 2.30pm without authorisation and refused to leave, hence the cleaning team were under great pressure to prepare all the apartments that day, apologies. We had said to you when you arrived that we could come back for anything as you had arrived whilst preparation was underway. With regards to the heating you never once told us it was not working. Being August the boiler is switched to hot water mode but is easily switched to heating and hot water mode, there is also a separate thermostat for the heating. Once again thanks for choosing Heathrow Living Serviced Accommodation

6/10 (普通)

宿泊されたお客様

家族旅行

2021 年 7 月 26 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Would’ve been perfect accept it’s taking nearly 2 weeks to get my deposit back

2021 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行

2021 年 6 月 28 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Great apartment with a very convenient location for the airport. Apartment has everything you might need for a short stay.

2021 年 6 月に 2 泊滞在

Ferndale Apartments からの返信 (投稿日 : 2021 年 6 月 29 日)

Thank You For Your Review and Choosing Ferndale Apartments

10/10 (非常に良い)

KA Meng

2021 年 6 月 4 日

良かった点 : 清潔度、客室の快適度

2021 年 5 月に 10 泊滞在

Ferndale Apartments からの返信 (投稿日 : 2021 年 6 月 6 日)

Thank You For Your Review and Choosing Ferndale Apartments

10/10 (非常に良い)

Eleanor、Aberfan

家族旅行

2020 年 8 月 31 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Fantastic property in an ideal location, very modern and clean, great amenities, it has everything you need, my only criticism is that the smoke detectors are a nuisance as they are directly above the cooker, so cooking anything sets them off.

2020 年 8 月に 2 泊滞在

Ferndale Apartments からの返信 (投稿日 : 2020 年 8 月 31 日)

Thanks for your lovely feedback and choosing Ferndale Apartments

10/10 (非常に良い)

Colin

家族旅行

2020 年 7 月 27 日

良かった点 : 清潔度、客室の快適度

2020 年 7 月に 1 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2020 年 7 月 28 日)

Thank You For Your Review and Choosing Ferndale Apartments.

10/10 (非常に良い)

Darren

出張

2020 年 7 月 18 日

良かった点 : 清潔度、客室の快適度

Couldn’t be any better

Always stay here when at Heathrow Excellent accommodation , very roomy apartments, full facilities and any issues resolved instantly Highly recommended

2020 年 7 月に 4 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2020 年 7 月 18 日)

Thank You For Your Lovely Review and Choosing Ferndale Apartments.

8/10 (良い)

Andy

出張

2020 年 7 月 4 日

does the job

Good communication

2020 年 6 月に 4 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2020 年 7 月 5 日)

Thank You For Your Review and Choosing Ferndale Apartments.

10/10 (非常に良い)

Henry

家族旅行

2020 年 3 月 19 日

良かった点 : 清潔度、客室の快適度

Perfection (pictures taken after we left)

It was better than expected. Definitely highly recommend. 2 bedrooms and 2 full bathrooms and a pull out sofa bed accommodated the 5 of us. It was perfect even if it was last minute. The only advice I can give is if you order take out or Uber or a taxi for some reason it’ll give them a different address which is behind the building just make sure to be very thorough. Other than that it was perfect. PS- all the pictures were taken after we left so its kinda messy but when we got there it was flawless.

2020 年 3 月に 1 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2020 年 3 月 20 日)

Thank You For Your Lovely Review and Choosing Ferndale Apartments.

10/10 (非常に良い)

宿泊されたお客様

2020 年 1 月 7 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

GREAT Stay

Great stay no issues. Easy friendly communication. Highly recommend.

2020 年 1 月に 1 泊滞在

Ferndale Apartmentからの返信 (投稿日 : 2020 年 1 月 8 日)

Thank You For Your Review and Choosing Ferndale Apartments

10/10 (非常に良い)

Tinashe

家族旅行

2019 年 12 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Nice place

Easy check in, good location, very clean, thoughtful little touches. Will come back again.

2019 年 12 月に 1 泊滞在

Martinからの返信 (投稿日 : 2019 年 12 月 9 日)

We are so glad you liked our apartment, thanks for reviewing and we hope to host you again sometime

6/10 (普通)

Timothy

家族旅行

2019 年 12 月 4 日

気になった点 : スタッフとサービス

Customer service is lacking. Aparment sufficient.

I found the apartments sufficient. My biggest issue really was the service. After calling the man onsite and requesting help with directions and access and explaining that I was without a computer or internet and with 1 and 3 year-olds he proceeded to insist that I check my emails and WhatsApp for a message that he sent earlier instead of assisting by verbally relaying pertinent details. Then when I got there I called a second time for assistance and received the same response despite being on site and still not having internet. It turns out that the details he was referring to were not actully sent untill moments after the 2nd call (according to app timestamps) and as I didnt have internet access I wouldn't have got it anyway. His colleague was retrospectivly far more helpful with his concern and messaging but I had worked it all out by then. It was humorous to get a request for a deposit about that was over 3x the value of the booking.

2019 年 12 月に 1 泊滞在

Mからの返信 (投稿日 : 2019 年 12 月 4 日)

Dear Timothy Thank you for your review, we are of course concerned with your feedback: however, you booked on the 27th of November and we had mailed you immediately with details of how to complete your booking, and followed by further mails to you the same day as we were unable to reach you by phone as your phone number was not correct in the Expedia booking. On the 29th and again on 1 December we sent further emails pointing out that we could not reach you by phone and asking you to complete the booking process. Until such times as a booking is complete, of course we cannot provide access: Which is why, when you finally called us when at the apartment we were able to complete your booking and immediately give you access. It is unfortunate that your phone number was entered incorrectly in Expedia, and that you were obviously unable to see and respond to any emails for some reason that we are not privy to, from the time of your booking on 27th November until 4th December.

8/10 (良い)

Glenda

家族旅行

2019 年 9 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 9 月に 1 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2019 年 9 月 13 日)

Thank You For Your Review and Choosing Ferndale Apartments

8/10 (良い)

Erin

2019 年 9 月 9 日

2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

Robert、Bellingham

家族旅行

2019 年 9 月 5 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

Modern and clean. Close to airport. Perfect for the 5 of us. Would stay again.

2019 年 8 月に 2 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2019 年 9 月 5 日)

Thank You For Your Review and Choosing Ferndale Apartments

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2019 年 8 月 21 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Convenient and modern. If ground floor would be better as we had lots of luggage

2019 年 8 月に 1 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2019 年 8 月 24 日)

Thank You For Your Review and Choosing Ferndale Apartments

8/10 (良い)

宿泊されたお客様

家族旅行

2019 年 8 月 11 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

The apartment itself Is fantastic. It is about a 15 minute drive to the airport. And it is difficult to find. But once found, the entry was easy, the apartment was immaculate, and very comfortable. It is lovely! Would be a great place for an extended stay. I wish it was air conditioned (after a long hot day of traveling), and I further wish there were screens in the windows, since they had to be open to cool the place.

2019 年 8 月に 1 泊滞在

Ferndaleからの返信 (投稿日 : 2019 年 8 月 15 日)

Thank you for your review.

10/10 (非常に良い)

Catherine

家族旅行

2019 年 8 月 4 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Beautiful apartment

2019 年 8 月に 1 泊滞在

Ferndaleからの返信 (投稿日 : 2019 年 8 月 15 日)

Thank you for your review.

10/10 (非常に良い)

Robin

2019 年 7 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Beautiful Apartment

The apartment was beautiful inside with very considerate touches such as individual cereal assortment, plenty of coffee and teas, and luxurious bath towels! It was also conveniently located near lots of restaurants, shops, and Heathrow.

2019 年 7 月に 1 泊滞在

Ferndaleからの返信 (投稿日 : 2019 年 7 月 22 日)

Thank you for your review

6/10 (普通)

宿泊されたお客様

出張, カップルで旅行

2019 年 6 月 24 日

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

Property was in disrepair with broken and dangerous light switches that were snapped and unable to be turned on so no lights in the bathrooms - terrible . While it has a kitchen nothing to cook with no decent cookware and hardly any cooking utensils

2019 年 6 月に 2 泊滞在

Ferndaleからの返信 (投稿日 : 2019 年 7 月 22 日)

Thank you for your review

10/10 (非常に良い)

宿泊されたお客様

グループ旅行

2019 年 5 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Good location, quiet, good area, car park is clear, Easy to get in to my apartment, near supermarket, shop, restaurant, apartment clean and comfortable with kitchen utensils supplies. Good bathroom, bed linen, and specially Thank you for the printer so I can still do my work. Thank once again for a good customer service.

2019 年 5 月に 2 泊滞在

Georgeからの返信 (投稿日 : 2019 年 5 月 30 日)

Thank you for your glowing review

2/10 (非常に不満)

JONATHAN

2019 年 5 月 27 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 4 月に 1 泊滞在

George からの返信 (投稿日 : 2019 年 5 月 28 日)

Hi. I am sorry you did not have a good stay with us. Your review lacks any detail and we have not been notified of any issue. Reviews left before and after you are of high values which potentially means our service failed you rather than the property itself. Please note we take matters like this seriously and endeavour to make all our guests have the best possible experience and apologise for any failings.

10/10 (非常に良い)

Sue

2019 年 5 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Good Place to Stay Close to Heathrow Airport

This unit was the perfect place to stay close to Heathrow airport yet there was no noise from planes. The apartment was perfect with all amenities required, with the washing machine being greatly appreciated. Free onsite parking was also a plus.

2019 年 4 月に 2 泊滞在

Georgeからの返信 (投稿日 : 2019 年 5 月 28 日)

Thank you

10/10 (非常に良い)

Richard

2019 年 5 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 5 月に 2 泊滞在

Kimからの返信 (投稿日 : 2019 年 5 月 8 日)

Many thanks Richard!

8/10 (良い)

Chuk Sum

2019 年 4 月 4 日

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度

2019 年 3 月に 1 泊滞在

Ferndale Apartments からの返信 (投稿日 : 2019 年 4 月 10 日)

Thank you

10/10 (非常に良い)

宿泊されたお客様

家族旅行

2019 年 3 月 14 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

This property was the ideal place to spend our last night before an early flight out of Heathrow. It's essentially brand new, easy self check-in, super clean and comfortable, and has free parking.

2019 年 3 月に 1 泊滞在

Ferndale Apartmentsからの返信 (投稿日 : 2019 年 3 月 15 日)

Thanks you for your review, we are glad you enjoyed your stay.

8/10 (良い)

宿泊されたお客様

2018 年 12 月 23 日

良かった点 : 清潔度、施設のコンディションと設備

Didn’t like that most services (taxi, pizza delivery) didn’t know where the property was located so was difficult to advise them. But apartment was comfortable and close to bus route.

2018 年 12 月に 2 泊滞在

Georgeからの返信 (投稿日 : 2019 年 1 月 6 日)

Sorry to hear that, an unfortunate side effect of it being a brand new place only recently opened, although in our FAQ email we did share with you an alternative post code to give to help these services find the apartment.

10/10 (非常に良い)

shamsinar、southampton

2018 年 12 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

clean and comfortable

a great hotel and fantastic parking. gym is good and so is the swimming pool and sauna.will be going again next week

2018 年 12 月に 3 泊滞在

Georgeからの返信 (投稿日 : 2019 年 1 月 2 日)

Thanks for your feedback

10/10 (非常に良い)

Nandish

2018 年 9 月 13 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 9 月に 1 泊滞在

Ferndale Apartments からの返信 (投稿日 : 2018 年 9 月 19 日)

Thank you for your review

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