ロビー応接スペース

レッド ルーフ イン & スイーツ スタフォードの口コミ

2 out of 5

口コミ

8.2

とても良い

評価 10 - 1002 件の口コミ中 386 件が非常に良い" "
評価 8 - 1002 件の口コミ中 381 件が良い" "
評価 6 - 1002 件の口コミ中 135 件が普通" "
評価 4 - 1002 件の口コミ中 55 件が不満" "
評価 2 - 1002 件の口コミ中 45 件が非常に不満" "

8.2/10

清潔度

8.8/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Nicolle

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My son loved the jacuzzi so much 💙
2024 年 5 月に 2 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 24 日)
Hey Nicolle,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Stafford. It's great to hear that your son enjoyed our jacuzzi, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 (非常に良い)

Travis、Chesapeake

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great option for the rate.
2024 年 5 月に 2 泊滞在
Olivia RediResponse Specialist からの返信 (投稿日 : 2024 年 5 月 23 日)
Hello Travis, Thank you for telling us about your stay at the Red Roof Inn & Suites Stafford. I am glad you found our hotel to be great. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Dennis,Thank you for choosing to stay at our RED ROOF INN & SUITES STAFFORD. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Nicolle

良かった点 : 清潔度、施設のコンディションと設備
Loved the jacuzzi
2024 年 5 月に 1 泊滞在
Recordo, Rediresponse Specialist からの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Nicolle,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Stafford. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof feel great to hear that you loved our jacuzzi. Thank you again for sharing your experience. Red Roof look forward to accommodating you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 (非常に良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice stay
2024 年 5 月に 2 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for giving us a 5 out of 5 score on our review, Donna. We appreciate you taking the time to do a survey, as it’s encouraging to know that you had a great experience with us.We hope you choose to stay with us again here at our RED ROOF INN & SUITES STAFFORD.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 (良い)

Doris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Las lámparas no sirve los focos quemado los demás está bien las cama es dura para dormir no son suaves. Cuando uno duerme se siente los resortes y por eso uno se siente en cómodo para descansar tan bien no tienen desayuno allí solo lo que dan es solo café en la mañana y uno paga por el cuarto $115 dólares eso está caro porque sin desayuno nada dan allí
2024 年 5 月に 1 泊滞在
OnielRediresponse Specialist からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you Doris, for taking the time to write a review of your stay at the Red Roof Inn & Suites Stafford. Please accept our most sincere apologies for the hinderances during your stay. At RedRoof, your feedback is appreciated and taken into consideration to make changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 (非常に不満)

Luke

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was dirty and smelled of cigarettes and other smokable objects.
2024 年 4 月に 3 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Luke,You've indicated that you had a poor experience with us at our RED ROOF INN & SUITES STAFFORD due to a smokey odor you discovered in your room. Please accept our sincerest apologies, as this is nowhere near the standard of service that we aim to provide.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 (不満)

Andre

家族旅行
良かった点 : スタッフとサービス
Pas de déjeuner inclus comme mentionné sur Expédia
2024 年 4 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Andre,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Stafford. I am sorry that your experience did not meet your expectations. Please be advised that we do not served lunch at this location. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist

8/10 (良い)

Nancy

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Nancy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Stafford and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,TiannaRed Roof ManagementRediresponse Specialist

6/10 (普通)

Gail

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
bedside lights and outlets were not working
2024 年 3 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Gail,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. I was sad to read your experience was hindered by the bedside lights and outlets not working. Thank you for bringing this to our attention. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Simarchy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 8 日)
Hello Simarchy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Stafford and I value you as our guest and appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediresponse Specialist

8/10 (良い)

HUGO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location.
2024 年 3 月に 3 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Heather,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Stafford. I am glad to read that you were pleased with our location, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Omar

2024 年 3 月に 3 泊滞在
Carla RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Omar,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn & Suites Stafford is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Maria L.、BETHESDA

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Nishaye RediResponse Specialistからの返信 (投稿日 : 2024 年 3 月 5 日)
Hello Maria,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Stafford. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 (不満)

Jean

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The carpet Near the bed wasent vaccum. Haïr in thé bathroom. The resto bar Near Play loud music until 3 am and people speak loud returning to their Room at 3 am and all the Truck Who left the bar make noise. We left at 4 45 and have and hour to sleep
2024 年 2 月に 1 泊滞在
Recordo Rediresponse Specialistからの返信 (投稿日 : 2024 年 3 月 2 日)
Hey Jean,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Stafford. I'm sorry to hear that you weren't able to get a good night's rest due to the noise you indicated you encountered. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 (普通)

Robert

2024 年 2 月に 4 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Robert,We at the RED ROOF INN & SUITES STAFFORD appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Red Roof Management

4/10 (不満)

Clay

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's rated a 2 star hotel for a reason and I understand that is why they are able to be cheaper than the countless other hotels in the area. After staying there, I'm thinking the 2 stars may have been from the coroner's uniforms that were probably there earlier removing the bodies from the room. At least, that's what it looked like walking in. Huge stains on EVERYTHING~! The bed comforter was so nasty with stains, it looked like it had a pattern on it. The shower walls looked like hair was growing on it and the soap dish area was 3 different colors of which, none were clean color. I washed up in the sink, slept with my clothes on and put a t-shirt over the pillow under head. You want cheap and don't mind nasty, this is the place for you. Never again for me and I'll pay the $15 difference for a hotel a block away next time I'm working in that area.
2024 年 2 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Clay,We are sorry to hear your recent experience at the RED ROOF INN & SUITES STAFFORD did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the stains on the amenities, hair in the shower and the other concerns you described. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 (良い)

Nicki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good and simple
2024 年 2 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Nicki,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It is great to see that you had a good and simple experience at our hotel. Positive feedback like yours is always welcome as we try our best to improve the quality of our service.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 (非常に不満)

Sandra

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 4 日)
Hello Sandra,I sincerely apologize that your stay at our Red Roof Inn Suites Stafford didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

8/10 (良い)

Adrienne、Fontana

ペット同伴の旅行
良かった点 : スタッフとサービス
Staff is friendly and the rate is reasonable. The rooms are comfortable and love that it’s pet friendly. The location is ideal with food options across the street.
2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Nichole

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Chevanese RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you, Nichole, for rating your recent stay at the Red Roof Inn & Suites Stafford. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 (良い)

STEPHANIE

2024 年 1 月に 1 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2024 年 1 月 15 日)
Hi Stephanie,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn & Suites Stafford. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 (良い)

Denise

家族旅行
2024 年 1 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 9 日)
I appreciate the time that you took to share your sentiments with us, Denise. Our team at the Red Roof Inn & Suites Stafford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

6/10 (普通)

Melinda、ft Eustic

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
This is not based on your associates. Everyone was very nice. Your property really needa a face lift. Time to bring ut up to date with other hotels around you. Its very old looking and smells they same way in the rooms musty and old
2023 年 12 月に 1 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Melinda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It's great to hear that you found our staff to be nice. However, I sincerely apologize for the upkeep of the location and the odor you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 (不満)

Robert

2023 年 12 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 11 日)
Hello Robert,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Stafford was disheartened to see your stay resulted in a 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed that we fell short with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof management

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 9 日)
Hello Robert, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

8/10 (良い)

Constance

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was ok.
2023 年 12 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Constance, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I appreciate your 4/5 score following your stay. In the future, please consider adding detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always friendly and rooms are always nice.
2023 年 11 月に 1 泊滞在
Linton Red Roof Management Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 28 日)
Hi Deborah,Thank you for telling us about your recent visit to RED ROOF INN & SUITES STAFFORD. It's rewarding to read that our friendly staff and nice rooms met your standards. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 (普通)

Sadie

良かった点 : 清潔度、客室の快適度
Nice place, comfortable - no frills for sure. VERY noisy, too close to the roads and guests below were blasting music well past midnight
2023 年 11 月に 1 泊滞在
OnielRediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi Sadie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Stafford. It's nice to read that you found our hotel to be comfortable, however, please accept our apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 (非常に良い)

Shelisa

2023 年 11 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello Shelisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Stafford and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 (良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 21 日)
Hello Lori,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 (非常に不満)

MICHAEL

OMG- I couldn’t stay here-I had to leave. Sheets were dirty, didn’t fit the bed, didn’t sweep, smelled bad, electrical sockets taped with masking tape. It was horrendous!
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 18 日)
Hello Janet,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 (非常に良い)

Shelisa

2023 年 11 月に 1 泊滞在
Dannnielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 12 月 5 日)
Hello Shelisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 (普通)

molly

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The price was right and staff were very attentive. The property definitely needs updated. I’m not too persnickety about hotels/motels, but this place needs a good scrubbing. Overall it was fine, but probably won’t stay again.
2023 年 11 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Molly,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. We are happy to read that the price was affordable and the staff were attentive, however, we are sorry that the upkeep of the property was not to your standard along with the unclean state of the property. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Have a good day.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

6/10 (普通)

Natasha

良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 11 月に 1 泊滞在
Devorine Red Roof Managementからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for taking a moment to rate your experience, Natasha. The staff at the Red Roof Inn & Suites Stafford and I appreciate your 3/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 (良い)

Gregg

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay for the price. Room was clean, staff friendly, no problems there. Was only there two nights and didn't need room cleaned so can't comment on that. However, the live music coming from bar across the street was pretty loud on Saturday night, might be a consideration for some.
2023 年 11 月に 2 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear Gregg,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES STAFFORD. We apologize about loud noise disturbance that disrupted your stay from across the street. Our front desk team will be reminded to address noise complaints promptly in the future. We are happy to read that the price was affordable, the cleanliness of the room was to your standard and the staff were friendly. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

2/10 (非常に不満)

Teresa

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Checked in and given a room key to a room that was already occupied. Second room reeked of cigarette smoke. Third room full of dog hair. I’ll pay a pet upcharge in a neighboring hotel next time. Second day took soiled towels but never given clean towels. Sofa cushions torn and dirty and had to cover with my own blanket. Then found an acrylic nail on the floor buy the bed that was not there the first day. Never again!
2023 年 11 月に 2 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 9 日)
Thanks for sharing your feedback with us, Teresa. The team at our Red Roof Inn & Suites Stafford was saddened to see that we failed to provide you with a satisfactory stay. You stated that the first room was occupied and the second room had an unpleasant odor. This, along with the dirty sofa cushion and your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 (良い)

Alain

2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 2 日)
I appreciate the time that you took to share your sentiments with us, Alain. Our team at the Red Roof Inn & Suites Stafford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services.Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 (不満)

Claudia

2023 年 10 月に 1 泊滞在
Linton Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 11 月 20 日)
Hello Claudia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES STAFFORD and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 (良い)

Luz

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 30 日)
I appreciate the time that you took to share your sentiments with us, Luz. Our team at the Red Roof Inn & Suites Stafford appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

Alicia

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Room was nothing special but it did the trick for one night. No carpet, the bed was creaky and hard, and the couch wasn’t comfortable. The hotel’s own website says portable cribs are available- they are actually not. Thankfully the hotel called me before our stay, and we brought our own. For what it’s worth, I called two other hotels nearby and they also didn’t have cribs. Also, there’s no elevator.
2023 年 10 月に 1 泊滞在
Abigail Red Roof Management RediResponse Specialiからの返信 (投稿日 : 2023 年 10 月 26 日)
Hello Alicia,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Stafford. We do appreciate your comments. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Eduardo

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for sharing your 5/5 rating with us, Eduardo. Our staff at the Red Roof Inn & Suites Stafford was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

Karl

良かった点 : 施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 11 日)
I appreciate the time that you took to share your sentiments with us, Karl. Our team at the Red Roof Inn & Suites Stafford appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 (普通)

Tony

2023 年 10 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 30 日)
I appreciate the time that you took to share your sentiments with us, Tony. Our team at the Red Roof Inn & Suites Stafford appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Gloria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really liked the ease of check in and the ample parking.
2023 年 10 月に 1 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 7 日)
Hello Gloria, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Stafford. It is so rewarding to read that you enjoyed the hassle free check in process you had. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Tianna Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Ernesto

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
wow one of the best red roof inn I’ve been in best bang for your buck
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Erica

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The front desk was as helpful as they could be. The room smelled like cigarettes and it was just cleaned. I went to the front desk as there is a $200 fee if you smoke in the room and I wanted to make sure I did not get charged. They were kind enough to move my room but the rooms were dirty. I am not sure what they actually clean in each room. I wouldn’t stay here again nor would I recommend staying here.
2023 年 9 月に 1 泊滞在
Xao Red Roof Management RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for sharing your feedback with us, Erica. The team at the Red Roof Inn & Suites Stafford was pleased to know that you were fond of our helpful and kind staff. However, you made mention of the poor room odor and the dirty rooms. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best in your future travels.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Gloria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at check was very friendly and helpful.
2023 年 9 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Gloria,We appreciate your comments regarding your recent stay at the Red Roof Inn. It was a pleasure serving you here at Red Roof. We we work hard to provide clean, comfortable and value based stays for all our guests so I am happy that the cleanliness of your room and staff service, positively impacted your stay. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

CHESTER、Bayside Hills

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms had several unexpected amenities like a whirlpool bath in the bedroom besides a tub in the bathroom. It had a refrigerator and microwave. The staff were helpful and friendly. It was an easy on/off from I 95. There was a coffee station set up in the lobby in the morning and a coffee machine in the room. Would definitely stay in the future.
2023 年 9 月に 1 泊滞在
Kamaria Red Roof Management RediResponse Specialからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Chester,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES STAFFORD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist