Dear Yuki Thanks for your review! We are very pleased to hear that you enjoyed your stay with us. Our central location and vicinity to the bus stop are indeed convenient for exploring the beauties of St. Moritz. We understand that the incline from the station can be challenging for guests with luggage, but it is good to know that the escalator and our proximity to the exit helped. It is nice to hear that our Restaurant Acla convinced you with the "Poke Bowl". Thank you for staying with us. We hope to welcome you again in the future!Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear MamiWe highly appreciate that you took precious time to let us know your opinion about our service performance.It is a pity that we do not have the opportunity to know about your negative experience and did not have the chance to improve your stay with us. We would be happy to hear what we could have done better during your stay.Kind regardsYvonne LauffReservation Manager

Dear Hiroshi Thank you very much for your feedback. We are glad to hear that you were satisfied with your stay! We would be pleased to welcome you soon again! Best regards from St. Moritz, Yvonne LauffReservation Manager Hotel Schweizerhof St. Moritz

親愛なる Toshiki あなたの良い評価をありがとう！ 私たちはすぐにあなたをお迎えするのを楽しみにしています！ サンモリッツからよろしく Your Schweizerhof Team

Dear BrianThank you for your feedback regarding your stay at the Hotel Schweizerhof. We are pleased to hear that you were completely satisfied and look forward to welcoming you again in the future.Kind regards, Flaminia Dingler, Director

Dear ELENAThank you for your feedback regarding your stay at the Hotel Schweizerhof. We are pleased to hear that you were completely satisfied and look forward to welcoming you again in the future.Kind regards, Flaminia Dingler, Director

Dear AbrilThank you so much for your kind feedback.We are very happy to hear that you found your stay and our service as well as the central location excellent. It is nice to hear that were able to meet your expectations.Thank you for choosing our hotel and for taking the time to share your positive feedback. We look forward to welcoming you again in the future. Kind regards, Flaminia Dingler, Director

Dear Sean Thank you so much for your positive review! We are very happy to hear that you found your stay and our service excellent. Your kind words mean a lot to us, and it is incredibly rewarding to know that we were able to meet your expectations.Thank you for choosing our hotel and for taking the time to share your positive feedback. We look forward to welcoming you again in the future. Kind regards, Flaminia Dingler, Director

Dear StevenThank you for your wonderful review! We are delighted to hear that you enjoyed your stay, particularly our proximity to the train station and the beautiful views of the lake and Engadine Mountains. St. Moritz is indeed a captivating destination with its charming stores and picturesque surroundings. It is great to hear that you are considering a return visit, there is so much more to explore and experience here. We would be so pleased to welcome you back for a longer stay! Kind regards from the sunny St. Moritz, Murielle FüllemannReservations Agent Hotel Schweizerhof St. Moritz

Dear meifang Thank you for taking the time to share your opinion about your stay! We are delighted to hear that you had a positive experience and it is great to know that the free transfer service was convenient for your transportation needs. Our friendly and helpful staff are always here to assist you and make your stay as comfortable as possible. We are also happy that you enjoyed the beautiful view from your room and the restaurant. And we agree, our rooftop terrace is indeed a fantastic spot for relaxation, offering a tranquil atmosphere and a chance to unwind while taking in the surroundings. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear Wei Thank you for taking the time to share your opinion of our hotel with this great review. We are very happy to hear that you had such a positive experience during your stay with us in Switzerland. It is great to know that you found our facilities impressive and your room comfortable, quiet, and well-appointed. We are also pleased to hear that you enjoyed our Schweizerhof Breakfast and the dining options available at our restaurants. Regarding the charge for bottled water, we apologize for any inconvenience this may have caused. We will review our policies to ensure that such charges are clearly communicated to our guests in the future. We hope that you had a memorable time in St. Moritz, and if your travels bring you back to the area, we would be delighted to welcome you again. Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Sehr geehrter Herr SieberWir bedauern zutiefst, von Ihrer enttäuschenden Erfahrung in unserem Hotel zu hören. Ihr Feedback trifft aber auch auf Verwunderung, da sowohl das Frühstücksbuffet als auch die ausserordentliche Freundlichkeit unserer Mitarbeiter besonders oft positiv in Bewertungen erwähnt werden.Wir setzen uns stets hohe Standards in Bezug auf Sauberkeit und Gastfreundschaft, und es ist bedauerlich, dass wir Ihre Erwartungen nicht erfüllt haben. Es ist ausserdem sehr schade, dass Sie während Ihres 5-tägigen Aufenthalts die Problematiken nicht persönlich angesprochen haben. Wir hätten uns selbstverständlich um eine gute Lösung bemüht. Wir werden Ihr Feedback ernsthaft prüfen und die erforderlichen Schritte unternehmen, um sicherzustellen, dass wir auch zukünftig unserem hohen Standard gerecht werden.Wir würden uns freuen, Sie wieder bei uns begrüssen zu dürfen, um Ihnen zu zeigen, dass Ihr letzter Aufenthalt eine Ausnahme war. Freundliche GrüsseFlaminia Dingler, Direktorin

Dear David Thank you very much for your stay with us as well as your feedback. We understand that the size of the elevator may have been a concern for you during your stay and would like to apologize for that but hope, that you could enjoy your stay in general. We would be glad to welcome you at another time again! Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear Mary-LynnThank you for taking the time to share your feedback on your recent stay with us. We are sorry to hear that your experience at our hotel did not meet your expectations, especially in comparison to other properties you have stayed at. We apologize for any inconvenience caused by the construction in the area, which can sometimes affect the overall experience. We appreciate your understanding in this matter. On a positive note, we are delighted to hear that you enjoyed a nice walk around the lake. The natural beauty of the surroundings is one of the highlights of our location, and we are glad you had the opportunity to explore it. We value your feedback and will take your comments into consideration as we continuously strive to improve our services. We hope to be able to welcome you again in the future and to get the chance to convince you from our hotel.Kind regards, Yvonne Lauff Reservation ManagerHotel Schweizerhof St. Moritz

Dear Thomas Thank you for your great feedback about your stay with us and for having taken the time to share your experience! We are pleased to hear that we were able to completely inspire you and would be pleased to welcome you soon again!Kind mountain regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear Augusto ArellanoThank you for your great feedback about your stay with us. We are pleased to hear that we were able to completely inspire you and that you were especially happy with our central location. We would be pleased to welcome you soon again!Kind regards from the sunny St. Moritz, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear Gidon Thank you for your great feedback about your stay with us as well as for sharing your enthusiasm about the Schweizerhof Hotel. We are pleased to hear that you especially appreciated our staff as well as your comfortable room. Our guests’ satisfaction is what motivates our team to keep on providing outstanding service. We would be pleased to welcome you soon again!Kind mountain regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear guest Thank you for your great feedback about your stay with us. We are pleased to read that we were able to completely inspire you. We would be pleased to welcome you soon again!Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Lieber Thomas Vielen Dank für Ihre tolle Rückmeldung und die Begeisterung, die Sie unserem Hotel entgegenbringen! Es freut uns sehr zu hören, dass Sie rundum zufrieden waren. Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse aus dem sonnigen St. Moritz, Murielle FüllemannReservations Agent Hotel Schweizerhof St. Moritz

Dear Roberta We are delighted to read that you enjoyed your stay with us and thank you for having taken the time to share your experiences! We are pleased that you particularly enjoyed the fantastic view of Lake St. Moritz as well as the mountains from one of our panoramic rooms - in a very central location in the middle of St. Moritz village! We are also pleased that you appreciated the helpfulness of our staff, our Schweizerhof Breakfast Buffet, and the complimentary transfer service. Come back soon! We are looking forward to welcoming you again!Kind regards, Yvonne LauffReservation Manager Hotel Schweizerhof St. Moritz

Dear MariettaWe highly appreciate that you took precious time to let us know your opinion about our service performance. We regret that we did not fulfill your expectations, our maximum aim is that the clients leave happy. Please be sure that we will take care of your review and will consider how we can improve our services. We hope for a second chance to convince you of our service.Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear FreddyWe highly appreciate that you took precious time to let us know your opinion about your stay with us.We are very sorry that you were disturbed by street noise during the night. For your next stay, we recommend that you contact us to ensure that we can meet your needs and offer you a room on a higher floor or facing south. We would be happy to review the options so that you can fully enjoy your stay with us.We look forward to welcoming you again someday.Kind regardsYvonne LauffReservation Manager Hotel Schweizerhof St. Moritz

Dear Jennifer We highly appreciate that you took precious time to let us know your opinion about our service performance and that you particularly enjoyed the room with the stunning view about the Lake St. Moritz. It is always nice to hear when guests go home satisfied and with great memories. We would be pleased to welcome you soon again!Kind regards form the sunny St. Moritz, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear Souroosh We highly appreciate that you took precious time to let us know your opinion about your stay and our service performance. Our guests’ satisfaction is what motivates our team to keep on providing outstanding service. Thank you, that you especially appreciated the friendliness of our staff. We are also pleased to hear that you were delighted with the Schweizerhof Breakfast Buffet with its selection of various regional delicacies. We sincerely apologise for your experience regarding the room and that we could not make you happy with it. Please be sure that we will take care of your comments and will consider how we can improve our services. Nevertheless, we are happy to see that you generally enjoyed your stay with us, and we would be delighted to welcoming you soon again. Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear LiraThank you very much for your excellent review! It is a big pleasure for us to hear that you enjoyed your stay to the fullest, particularly the location with the fantastic view of Lake St. Moritz from one of our panoramic rooms - in a very central location in the middle of St. Moritz village as well as the Schweizerhof Breakfast Buffet and the complimentary transfer service. It is feedback like yours that motivates us to constantly improve our performance and inspire our guests. We would be pleased to welcome you soon again! Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear JoyceWe highly appreciate that you took precious time to let us know your opinion about your stay at the Hotel Schweizerhof. We are very pleased to hear that you were satisfied with the service provided by our staff. On the other hand, we are sorry to hear that you were disappointed with the room, the furniture, and the noise. Please be sure that we will take care of your proposals and will consider how we can improve our services. We wish you all the best and send our best mountain greetings from St. Moritz,Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz

Dear LyndsThank you for your great feedback about your stay with us and for the detailed comments about the central location with the breathtaking view about the Lake St. Moritz and the village, our Restaurant Acla, the complimentary minibar as well as the Schweizerhof Breakfast Buffet. Our Schweizerhof Breakfast Buffet is very popular, and it is always nice to hear that our clients appreciate the big variety of regional products. It is feedback like yours that motivates us to constantly improve our performance and inspire our guests. We would be pleased to welcome you soon again!Kind regards, Yvonne Lauff Reservation Manager Hotel Schweizerhof St. Moritz