St Mary's University

Great property in the middle of Chelsea near all kinds of things and transportation. Great service even without a concierge at a desk. I had early check in but I did have to leave the first room because it was not a nice room. It was clean but awkward and the window opened to a half-underground cleaning/machine situation, window didn’t lock, bathroom tiles coming off, etc. anyway I contacted Numa on WhatsApp and they resolved it immediately, moved me to a good room. Great stay from that point on.

Unfortunately it was a bad experience, i have booked a presidential suite #1310 it’s the best they have it suppose to have a sofa bed for my adult daughter traveling with me and surprisingly it was just abed and a sofa without a bed and we had a bad experience with the staff for hours, they tried to supplement another room #1209 at midnight unfortunately it was dirty that we couldn’t stay and left it telling everyone in the hotel they act surprised but nothing happens . I was recommended this hotel by Exp

I would absolutely recommend staying here. The property is a four-minute walk to Victoria station which was incredibly handy for getting around London - whether you take the train/taxi/bus. The property was clean and had an upscale vibe. The room itself was well-designed and felt newly renovated. The small details were all there, including large bath sheets, which I’ve never had in any hotel before. The complimentary breakfast in the am was fantastic. Something for everyone, including GF pastries. This was a big draw originally as to why I booked this hotel. We had a beautiful view of Westminster Cathedral/Big Ben/London Eye from the tenth floor that was truly spectacular. There are so many dining options within a five-minute walk. The only downside is something you will find anywhere - homeless people on the streets doing drugs and fighting. However, they were mindful of people on the streets and it was a busy area and easy to cross the street if you needed to. I still felt safer there than downtown in my own city. You could also walk one street over and avoid those situations. It wouldn’t deter me from staying there again. Probably one of the very best hotel experiences I’ve had.