2/10 (非常に不満)
Michelle U.
2025 年 8 月 10 日
良かった点 : 清潔度
When my group of 7 arrived for check-in the cleaning crew was still inside cleaning. We were a few minutes early so we did not mind them finishing up. However, they were not done until 10-15 minutes past the check in time & it was 94 outside as we sat waiting, which was a little frustrating. The overall stay was okay, however the back doorknob was not secure & someone could have easily broken-in which made us feel a little uneasy. Also, 2 different guests got stuck in the upstairs bathroom because the sliding door jams. Overall, I would have rated my stay fairly high, as we did have a pleasant experience up until check out. Shortly before our group was departing, a coffee cup was accidentally spilled on one of the beds. We did not have time to throw the bedding in the wash since it happened just as we were leaving. But we thought, no worries, the bedding needs washed in between each guest anyway & we are charged cleaning fees for this very reason. The host proceeded to message me that the cleaning crew found the bedding soiled in “bodily fluids”. It was VERY clearly coffee. I was told that I would need to pay 200 to replace the bedding, as they threw out the bedding. Absolutely ridiculous. 1. There is absolutely no reason that bedding needed to be thrown out & couldn’t have been washed clean. 2. I slept on that bedding & it was very clearly not 200 quality bedding. The host had no interest in talking to me about a different resolution & just took the out of my account
Michelle U.
2025 年 8 月に 1 泊滞在
