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ル メリディアン セントルイス ダウンタウンの口コミ

4 out of 5
ル メリディアン セントルイス ダウンタウン
1019 Pine St, St. Louis, MO

口コミ

8.2

とても良い

評価 10 - 108 件の口コミ中 59 件が非常に良い" "
評価 8 - 108 件の口コミ中 26 件が良い" "
評価 6 - 108 件の口コミ中 8 件が普通" "
評価 4 - 108 件の口コミ中 4 件が不満" "
評価 2 - 108 件の口コミ中 11 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Betsy

グループ旅行
良かった点 : スタッフとサービス
Amazing staff!
Unfortunately the pipes froze and broke right before we arrived at the hotel but the staff was amazing and relocated us and provided transportation to our new hotel. They went above and beyond and couldn’t have been nicer in spite of the challenging conditions that they were facing. We were sorry not to stay there but will try again next time we’re in town.
2024 年 1 月に 4 泊滞在

2/10 (非常に不満)

Chaney

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pipes burst in the hotel and they didnt even send an email telling me. Sent me to a new horel nowhere near my destination. Then finally sent me an email 2 days later saykng they wont charge me a cancelation fee. Like thank you so much.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Harrison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Carmen

2023 年 12 月に 1 泊滞在

4/10 (不満)

larry

良かった点 : 客室の快適度
Family
No only one wash cloth try to call desk phone rang for 3 minutes and then a hang up. Our room had a rug that was so curled up on the corner both of us tripped several times had to put something to hold down it was very dangerous, jarred back. Since it was New Year eve day restaurant was closed told there would be a continental breakfast in lounge however when I went down at 7:30 am stood at counter for 5 min before I had to ask for help and was informed they were trying to figure it out who would be working. Sink in bathroom not functioning properly. No one to help with baggage help for $45 parking. which was good . If you have formal dress or a long dress bag very limited space in closet, the have a dresser that takes up to much space.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Brandon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Cassie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, modern updated design, front desk and valet were incredibly polite!
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Rachael

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Qwantel

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Neela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would stay here again, it was really nice there.

10/10 (非常に良い)

ERIC、Memphis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice room and staff. Quiet and comfortable. Although Travelocity's site indicates off-site parking for $30, the valet said the only offsite parking he knew of was at a meter on the street. So, we paid the $5/night valet parking.
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Haleh

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nightmare to say the least. The manager is the most unreliable person ever lived on the face on this earth. The valet service is subcontracted by Marriott. So they pretty much steal everything that is in your car be mindful of that I had my jewelry under the seat of my car and I went back to grab it, and within 4 hours it was gone! Who would have thought checking under the seat of one’s car! But they did! When I brought it to the manager’s attention her quickly said let me check the camera. 15 min later he said there is nothing on the camera. How can you check something like that on a camera in 15 min. Then when he saw I was dead serious he gathered himself up and he knew exactly the process. As if it has been happening ALOT! He called the police and gave me the number to call and he told me the usually don’t come and give you a case number. Haha… how do you know all that!!!? Only because shot happens a lot and often around here! Right? What and embarrassment of Marriott! Never ever again coming to this place. And they charge $45 per night for valet when you could actually walk like two step away and park it at the parking overnight for $26 per night. So do not leave your car at the mercy and come back and see that your valuables are gone.
2023 年 11 月に 5 泊滞在

8/10 (良い)

Karen

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking was expensive at $45 a night and there was a loud knocking at night that kept us awake. Only gave us 1 bath towel for a booking of 2 people.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good experience
2023 年 11 月に 1 泊滞在
TCからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for your feedback.

4/10 (不満)

ERNESTE

良かった点 : スタッフとサービス
I am waiting for receipt plz
2023 年 10 月に 5 泊滞在
TCからの返信 (投稿日 : 2023 年 11 月 9 日)
Your receipt must be requested through Expedia directly. Many Thanks,

6/10 (普通)

dr.sheffali、Stamford

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
First of all our room key didn’t work which made us to have multiple trips to FD from 8th floor. Then we were assigned the room and room phone was not working, which we complained about but no help arrived to fix it. Some staff members were helpful but didn’t expect this kind of service from place like this.
2023 年 11 月に 1 泊滞在
TCからの返信 (投稿日 : 2023 年 11 月 9 日)
Dr. Sheffali, I am so very sorry to hear of your experience at out hotel. Please know this is not the experience we will like to give you. I have passed this information on to our team to take action immediately. Many thanks for your feedback.

10/10 (非常に良い)

Rachele、Hutchinson

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a very nice room. The hotel is beautiful!
2023 年 10 月に 1 泊滞在
T.Curryからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for your very kind words.

10/10 (非常に良い)

Stacy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food and drinks were amazing at their resturant. Staff was super friendly and offered assistance throughout our stay. They let our kids try the gelato for free. The rooms and bathrooms were clean, great size, and the bed was comfortable we didn't want to move. Valet was quick and friendly to get the car. I would recommend this property to anyone who is visiting for an event in St. Louis, vacation or for business.
2023 年 10 月に 1 泊滞在
Toddからの返信 (投稿日 : 2023 年 11 月 1 日)
Stacy - I'm delighted to hear that you had such a wonderful experience at our restaurant and property! It's fantastic to know that you enjoyed our food, drinks, and the complimentary gelato for your kids. Thank you for recognizing our friendly staff and clean, comfortable accommodations. We're also pleased that our valet service met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back the next time you're in St. Louis for any occasion. Thank you for taking the time to share your positive experience!

10/10 (非常に良い)

Hoda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Todd からの返信 (投稿日 : 2023 年 11 月 1 日)
Thx

10/10 (非常に良い)

Darren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay for concert!
STayed here before. Staff is always awesome with lots of smiles. Very convenient as we were there for KISS concert. Quick 10 minute walk to venue. I have 2 complaints - 1) bed is way too soft - just a preference thing, and 2) wish you had a market with snacks and bottle waters/sodas as bar was shut down after concert. Otherwise, stay was great!
2023 年 10 月に 1 泊滞在
Todd - General Managerからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that our staff's friendly demeanor and the convenient location added to your positive experience, especially while attending the KISS concert.We appreciate your constructive comments as well. We understand that bed comfort is a personal preference, and we're sorry to hear that our beds were not to your liking. Your suggestion about having a market for snacks and beverages is a great one, especially for guests returning from late events. We'll definitely take this into consideration for future improvements.

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful stay. All the staff were super accommodating and very respectful how a hotel should be run
2023 年 10 月に 2 泊滞在
Todd Cからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you so very much for your compliments to our team. WE will ensure to pass them along

8/10 (良い)

Katherinne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was in walking distance to Enterprise Center and the service was good.
2023 年 10 月に 1 泊滞在
Todd Cからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for your feedback

10/10 (非常に良い)

Marlan

良かった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Todd C.からの返信 (投稿日 : 2023 年 11 月 1 日)
Thx for your feedback.

10/10 (非常に良い)

Alyssa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Todd Cからの返信 (投稿日 : 2023 年 11 月 1 日)
Thanks for your feedback.

10/10 (非常に良い)

Wonyoung

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and comfortable.
2023 年 10 月に 2 泊滞在
T.Curryからの返信 (投稿日 : 2023 年 11 月 1 日)
Thanks for your feedback.

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Todd C. からの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for your feedback.

8/10 (良い)

Mya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only thing I would say is to have a microwave in rooms
2023 年 10 月に 1 泊滞在
T.Curryからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for this suggestion. It will be parsed through the proper channels for consideration

10/10 (非常に良い)

Tobi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
T.Curryからの返信 (投稿日 : 2023 年 11 月 1 日)
Thanks for your feedback

10/10 (非常に良い)

Regan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Todd c.からの返信 (投稿日 : 2023 年 11 月 1 日)
Thanks for your feedback

8/10 (良い)

Melinda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No parking. Be prepared to pay $45 for valet parking
2023 年 10 月に 1 泊滞在
TCurryからの返信 (投稿日 : 2023 年 11 月 1 日)
Thanks for the tip to our guests.

10/10 (非常に良い)

Jeanine

良かった点 : 施設のコンディションと設備
Great staff, comfy bed, good food!
2023 年 10 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 10 月 4 日)
Hello Jeanine, we appreciate your feedback. We look forward to having you again.

10/10 (非常に良い)

Daisy

良かった点 : 清潔度
2023 年 9 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 19 日)
We appreciate your rating, Daisy. Please come visit us again soon.

10/10 (非常に良い)

David、Lansing

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay here!! My first time at this hotel and La Meridian
2023 年 9 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 18 日)
Hello David,We appreciate that endorsement. We will be happy to have you back the next time you visit St. Louis.

10/10 (非常に良い)

Jerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff from valet attendants to the front desk had personality and made you feel good you chose this hotel .
2023 年 9 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 14 日)
Hello Jerry,Thank you for your review. We are happy to hear that you enjoyed your stay, the accolades will be passed along.

8/10 (良い)

Mike

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
When I was staying at the hotel - the bar and the restaurant were closed because the air conditioning was not functioning on the first floor. I had a very long wait to check in and actually left and came back after dinner to check-in. Because the hotel is downtown - parking is a premium and hard to secure because all parking requires a downloaded app provided by the city. All payment is on line. No people present at parking lots. No real restaurants within walking distance of the hotel.
2023 年 8 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 1 日)
Hello Mike, thank you for your review. I apologize that you had to deal with our air conditioning challenges. We have our maintenance team handling it with extreme urgency. The negative aspects of your stay, especially the long check-in time, are being directly addressed and you should expect to see them rectified if you choose to stay with us again. We do have a list of the closest restaurants to our property at the desk, again I apologize for that information not being shared. Please try us again.

6/10 (普通)

Mike

2023 年 8 月に 1 泊滞在
TCからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you for your feedback.

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a great experience
2023 年 8 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 23 日)
Hello Jessica,We appreciate your feedback and will be happy to host you and your party again.

8/10 (良い)

Alex

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Robert

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay
Enjoyed our stay. Within walking distance to the baseball stadium. Nice hotel. Valet only parking should be clarified a little more!
2023 年 8 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 7 日)
We appreciate the feedback. We will do more to communicate the parking situation here at the property.

6/10 (普通)

Shelby

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good place for the night.
We only stayed one night but it was okay. The air conditioning did not get very cold and getting the right amount of towels was a hassle.
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Patrick

出張, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Do Not Stay here, find somewhere else
I would never stay here again. The valet was full and there was no direction as to another location to park, the tv in the room did not work, the internet wifi was down the entire time; the bathroom didn't have one single towel to use for a shower.
2023 年 7 月に 1 泊滞在

8/10 (良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We came down for Cubs Cardinals. Hotel was an easy walk to the stadium.
2023 年 7 月に 1 泊滞在

6/10 (普通)

Emma

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

HOWARD、DEERFIELD

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was 74 degrees, I got stuck in the bathroom in my room because a heavy sliding door went off its tracks, the internet was so slow that I needed to use my own phone as hotspot, and the staff did not seem to care when I complained. Stay elsewhere...
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Joy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staff and property
2023 年 7 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 25 日)
We appreciate the feedback. We will keep it up in the future.

8/10 (良い)

Makeba

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Jarvia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 24 日)
Thank you so much for your review!

8/10 (良い)

BRIAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Was very good, but the parking need to upgrade. Did not care for that at all. Where I had to park my car at.
2023 年 7 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 24 日)
Thank you very much for your review. We have addressed your comments internally and will be sure to make that experience better moving forward.

10/10 (非常に良い)

NFN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Greeted warmly by Judy(?) at the concierge/front desk for my check-in. Room & bathroom were both beautifully designed, furnished, & appropriately clean. The young gentleman in charge of housecleaning was courteous & accommodating when asked for spare hand towels. A truly enjoyable weekend-long stay. Thumbs up!
2023 年 7 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 7 日)
We appreciate the feedback, see you next time!

8/10 (良い)

Alice

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All staff members (valet, front desk, restaurant) were friendly and attentive. Convenient to the Gateway Arch Park and Ballpark Village/Stadium. Rooms were very large and well-appointed. I did not love the pillows, and I prefer a top sheet rather than just the duvet. Everything else about the room was great. The valet is $45/night. I parked on the street--but if you want to avoid feeding the parking meter, you can only park between 7:00 p.m. and 8:00 a.m.
2023 年 7 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 7 日)
We appreciate your feedback. Please let the staff know your preferences before being checked in a room and we will make sure your stay is as comfortable as possible.