カジノ
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アメリスター カジノ リゾート アンド スパの口コミ

4.5 out of 5
アメリスター カジノ リゾート アンド スパ
1 Ameristar Blvd, St. Charles, MO

口コミ

8.2

とても良い

評価 10 - 1006 件の口コミ中 532 件が非常に良い" "
評価 8 - 1006 件の口コミ中 219 件が良い" "
評価 6 - 1006 件の口コミ中 106 件が普通" "
評価 4 - 1006 件の口コミ中 84 件が不満" "
評価 2 - 1006 件の口コミ中 65 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

2/10 (非常に不満)

Jeff

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

8/10 (良い)

Marcus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Steve、Carol Stream

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
No hot water for the morning shower.
2024 年 5 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 (非常に良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, easy, and full of stuff to do.
2024 年 5 月に 2 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 (非常に不満)

Michelle

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
2024 年 5 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 21 日)
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 (非常に良い)

Kari

2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for visiting us! We’d love to have you visit again.

8/10 (良い)

Jonah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
2024 年 5 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 (非常に不満)

Michael

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
2024 年 5 月に 3 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 13 日)
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 (非常に良い)

Matt

良かった点 : 清潔度
Clean rooms
2024 年 5 月に 2 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for visiting us! We’d love to have you visit again.

8/10 (良い)

Angela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 (非常に良い)

April、New Castle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wet. Ice property, convenience was key!
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for visiting us! We’d love to have you visit again.

8/10 (良い)

Arlett

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
2024 年 4 月に 1 泊滞在
Ameristar からの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 (良い)

Tammy

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay at the Ameristar.
2024 年 4 月に 3 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 (非常に良い)

Brent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice rooms
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Brent

2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms do not get cool enough for our temp needs!
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 (良い)

Jeffrey

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Very comfortable beds and linens
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 (非常に良い)

Larry、Springfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Rex

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
2024 年 4 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 (非常に良い)

Liz

家族旅行
Nice hotel. Good casino. Great neighborhood.
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 1 日)
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

christine

2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Tiana

2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

Teresa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful, comfortable rooms!
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 1 日)
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 (良い)

Jeanne

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 (良い)

Linda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
2024 年 3 月に 2 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 (非常に良い)

Darrell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 (非常に良い)

Deanna

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 29 日)
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 (非常に良い)

zella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone was super nice and no problems.
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 (非常に良い)

Leonard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was awesome!!
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 15 日)
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 (非常に不満)

alexis

家族旅行
気になった点 : 清潔度、スタッフとサービス
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
2024 年 3 月に 1 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 (非常に不満)

Rebecca l

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 (良い)

Michelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room and staff were great!
2024 年 3 月に 1 泊滞在
Ameristar St. Charlesからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 (不満)

Vincenza

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Room very dark dirty and dingy. For the price, cleanliness should be a priority
2024 年 3 月に 1 泊滞在
Ameristar Casino Resort and Spaからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 (非常に不満)

Mia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
2024 年 3 月に 1 泊滞在
Ameristar Casino Resort and Spaからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 (非常に良い)

Tynesha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The new suites are cozy
2024 年 2 月に 2 泊滞在
Ameristarからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 (非常に良い)

linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything about AmeriStar is great the rooms the casino, and it’s in a safe area my favorite place to stay in Saint Charles
2024 年 2 月に 1 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 28 日)
Linda - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk people were exceptional
2024 年 2 月に 1 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 26 日)
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 (非常に良い)

Britney

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 23 日)
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 (非常に良い)

Debra

Nice rooms and friendly staff
2024 年 2 月に 2 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 21 日)
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 (非常に良い)

Emily

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very kind
2024 年 2 月に 1 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 19 日)
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 (良い)

Matthew

2024 年 2 月に 2 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 19 日)
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
Chris Jからの返信 (投稿日 : 2024 年 2 月 16 日)
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 (非常に良い)

Rex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
2024 年 2 月に 1 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 16 日)
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 (良い)

Brenda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
2024 年 2 月に 3 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 16 日)
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 (非常に良い)

Jason

2024 年 2 月に 2 泊滞在
Chris Jからの返信 (投稿日 : 2024 年 2 月 16 日)
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 (普通)

Angela

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在
Ameristar St. Charlesからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for visiting us! We’d love to have you visit again.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 1 月に 2 泊滞在
Ameristar St. Charlesからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!