外観

ホリデイ イン エクスプレス & スイーツ シカゴ ウエスト - セント チャールズ IHG ホテルの口コミ

2.5 out of 5

口コミ

8.4

とても良い

評価 10 - 432 件の口コミ中 223 件が非常に良い" "
評価 8 - 432 件の口コミ中 122 件が良い" "
評価 6 - 432 件の口コミ中 49 件が普通" "
評価 4 - 432 件の口コミ中 25 件が不満" "
評価 2 - 432 件の口コミ中 13 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

TESHIGAHARA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
滞在感想
従業員の態度がよく良かったです。
2019 年 9 月に 2 泊滞在
Darleneからの返信 (投稿日 : 2019 年 9 月 27 日)
Thank you, we are pleased that you enjoyed your stay.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
ホテルは良かった
近くにスーパーもあり便利でした。ただ、付いていた朝食は日本人の口にはイマイチ。
2017 年 5 月に 4 泊滞在

10/10 (非常に良い)

natalie、Westland

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a very positive experience staying at this hotel.
2024 年 5 月に 4 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 5 月 7 日)
We're thrilled to hear that you had such a positive experience during your stay with us! It's always our goal to provide exceptional service and create memorable moments for our guests. If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

6/10 (普通)

Hannah

出張, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel room had damages along the wall and inside the shower. The elevator was making loud noises every time it ran. The hotel was surrounded by a construction site. It wasn’t what I expected to say the least but I will say overall it was clean.
2024 年 5 月に 4 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the damages in the room, elevator noise, and construction nearby are concerning, and we assure you that we will address these issues promptly to ensure a better experience for our guests in the future.We're glad to hear that you found the overall cleanliness satisfactory. However, we understand that cleanliness alone does not make for a completely enjoyable stay, and we are committed to improving every aspect of our guests' experience.Please know that your feedback is invaluable to us, and we appreciate the opportunity to make things right. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.

2/10 (非常に不満)

Paige

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
horrible.
2024 年 4 月に 2 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 4 月 28 日)
I'm deeply sorry to learn about your terrible experience. We genuinely believed we had resolved the incident for you. Please accept our sincerest apologies for any inconvenience or discomfort caused. If there's anything further we can do to rectify the situation, please reach out to us. Your satisfaction is our top priority, and we're committed to making things right for you.

4/10 (不満)

Michael A

TV did not work. Telephone did not work. Desk person could not help me. People ringing handicap door bell all night. No desk help there to review CC TV camera from hall. Staying there for over 20 years, hated this time.
2024 年 4 月に 3 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 4 月 21 日)
I apologize for the multiple inconveniences you experienced during your recent stay. Your feedback is crucial to us, and we're committed to addressing these issues promptly to ensure a better experience for you and our future guests. We appreciate your long-standing loyalty and hope to have the chance to restore your confidence in us during your next visit.

10/10 (非常に良い)

Calvin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place. Friendly staff.
2024 年 3 月に 1 泊滞在
Jessie Perez -Regional Manager からの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you again in the near future.

10/10 (非常に良い)

Mia

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very Great Hotel and Location!
2024 年 3 月に 1 泊滞在
Rocelys Pineda からの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you so much for choosing Holiday Inn Express & Suite for your stay. We're looking forward to see you again and have a pleasure to assist you one more time. Have a happy Easter!!

8/10 (良い)

Alice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the easter deco at the lobby
2024 年 3 月に 2 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you so much! We're thrilled you enjoyed our Easter decorations in the lobby. We always aim to create a festive and welcoming atmosphere for our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to see you again soon!

10/10 (非常に良い)

Jeffrey、Columbus

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice price ,clean ,staff was very welcoming
2024 年 3 月に 1 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 3 月 18 日)
We're delighted to hear that you found our pricing fair, appreciated the cleanliness, and felt welcomed by our staff. Providing a comfortable and welcoming experience is our top priority, and we're glad we hit the mark during your stay. If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We look forward to welcoming you back again soon!

8/10 (良い)

sherwin

2024 年 2 月に 3 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Sherwin,Thank you for rating your experience with us as an 8 out of 10. We're pleased to know that you enjoyed your stay overall. Your feedback is invaluable to us as we continuously strive to improve our services.We hope to have the pleasure of hosting you again in the future!

10/10 (非常に良い)

doris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The accommodations were excellent, Location to nearby shopping was good.
2024 年 2 月に 1 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Doris,Thank you very much for your kind words! We're thrilled to hear that you found the accommodations excellent and that our location suited your shopping needs. Your satisfaction is our top priority, and we're delighted to have contributed to your enjoyable stay. Should you plan to visit again, don't hesitate to reach out. We'd love to welcome you back!Best regards,

10/10 (非常に良い)

Tanya

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Hotel
2024 年 2 月に 1 泊滞在
Jessie Perez -Regional Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for Choosing the Holiday Inn Express & Suites Chicago West. We look forward to serving you in the near future.

6/10 (普通)

Brian

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy to park
2024 年 2 月に 2 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for taking the time to share your experience! We're glad to hear that you found our parking facilities to be easy to use. Ensuring convenient parking options for our guests is important to us. We appreciate your feedback and hope to see you again soon. If you have any other comments or suggestions, please don't hesitate to let us know.

10/10 (非常に良い)

Tom

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean hotel with extremely friendly staff
2024 年 2 月に 1 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for your feedback! We're delighted to hear that you found our hotel to be very clean and our staff extremely friendly. Providing exceptional service and a comfortable environment for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us.

10/10 (非常に良い)

Sangmyeon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you so much for your perfect score! We're thrilled to hear that you had such a wonderful experience with us. Delivering exceptional service and ensuring your satisfaction are our top priorities. Your feedback means the world to us, and we look forward to welcoming you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please let us know!

8/10 (良い)

cory

2024 年 1 月に 4 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

Jatinder

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

Dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

8/10 (良い)

Timothy R.

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean, & friendly staff
2023 年 12 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

James

家族旅行
良かった点 : 設備とサービス
Nice and clean easy to find great service.
2024 年 1 月に 1 泊滞在
Samjhana Shahからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for your review! We're thrilled to hear that you found our hotel nice, clean, and easy to find, and that you enjoyed our great service. Providing a pleasant experience for our guests is our priority, and we're glad to hear that we succeeded. Your feedback is greatly appreciated, and we hope to welcome you back soon. If you have any further comments or suggestions, please feel free to share them with us.

10/10 (非常に良い)

Keith

2023 年 12 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

Amirah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

nicholas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great location clean and up to date rooms
2023 年 12 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

Cindy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The people running the hotel were very friendly and our room was exceptional. Very clean. The free breakfast in the morning was very good with many selections. Will definitely be back when we are in the area.
2023 年 12 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great two-day stay. Clean, easy check-in/out, breakfast was solid, and the pool was clean. Only downsides I ran into was the pool area was pretty cold(so limited swimming), and a few really loud kids post 11pm(not the hotels fault at all). Would highly recommend!
2023 年 12 月に 2 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

6/10 (普通)

Bevery

出張, カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
I had a queen beds room. One of the beds the sheets were wrinkled and had not bed changed, one pillow case had makeup on it. It clear to see it wasnt changed. Night person was not at the front desk and a note was left back soon another guest had been waiting 20 mins. No coffee made a 5 am when we left, they have stated they have coffee 24/7... Rethinking of I'll be back.
2023 年 12 月に 1 泊滞在
Ysabel Vasquez - Front Office Manager からの返信 (投稿日 : 2023 年 12 月 5 日)
Good afternoon Ms Bevery We really appreciate your feedback to help us to do some improvements. I'm apologize for the experience during your stay, we take you reviews as reference to talk with the department on charge.King regards

10/10 (非常に良い)

Steve

2023 年 12 月に 2 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, great breakfast and it was decorated so pretty for Christmas!
2023 年 11 月に 3 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

10/10 (非常に良い)

Samantha

2023 年 11 月に 2 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2024 年 1 月 18 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

8/10 (良い)

Debra

良かった点 : 施設のコンディションと設備
2023 年 10 月に 5 泊滞在

2/10 (非常に不満)

Austin

2023 年 11 月に 1 泊滞在

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and a great breakfast !
It was very clean. We chose to stay here because we’re seeing a concert at the Arcadia way Lyft ride there in back. Because parking is hard to come by near the theater. Breakfast was really good great selection and lots of seating. Would stay here again when seeing another concert for sure .
2023 年 11 月に 1 泊滞在

8/10 (良い)

KORAY

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The only problem was the shower head and pressure of the water. Rest was perfect.
2023 年 10 月に 7 泊滞在

10/10 (非常に良い)

Jillian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 (非常に良い)

Rosie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was nice and very well kept. The staff was also friendly. The rooms were very clean and nice.
2023 年 10 月に 3 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

6/10 (普通)

Lauren

良かった点 : 清潔度、施設のコンディションと設備
We asked to move our room from the first floor to second due to it being next to the kitchen. The front desk staff seemed annoyed by this. They did it and accommodated, but if someone is working the front desk they should be friendly.
2023 年 10 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Manager on duty - Unable to manage
Nice, clean hotel and comfy beds. Great food choices for breakfast, including some hot items. My beef was with Ysabel the front manager, who couldn't manage to resolve my issue. The male manager on duty the previous evening told me I would NOT have to pay the $10 extra person charge (3 in a room with 2 queen beds..), but when I went to check out, Ysabel fought with me about it. Telling me she had to call Expedia, yadda, yadda. After 10 minutes of discussing that the evening Holiday Inn manager said I wouldn't have to pay the $10 fee even though Yenae, the assistant, was present for both exchanges and reluctantly confirmed that yes, the night manager did say that.
2023 年 10 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 10 月 13 日)
Good Afternoon,Thank you for your feedback, I was looking at your confirmation and noticed to had an extra person in the room which caused the rate to be higher.

8/10 (良い)

Kim H

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 11 月 2 日)
Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

10/10 (非常に良い)

Hector、Santo Domingo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good hotel and location.
2023 年 9 月に 2 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 10 月 13 日)
Thank you so much for your feedback, we hope to see you in the near future.

10/10 (非常に良い)

Troy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Ysabel Vasquez - Front Office Manager からの返信 (投稿日 : 2023 年 9 月 23 日)
Thank you for taking the time to tell us about your experience at Holiday Inn Express Chicago West- St Charles.We really appreciate your loyalty, We hope to have you back soon.

10/10 (非常に良い)

Barbara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was clean and very comfortable!!
2023 年 9 月に 2 泊滞在
Ysabel Vasquez - Front Office Manager からの返信 (投稿日 : 2023 年 9 月 23 日)
Thank you for taking the time to tell us about your experience at Holiday Inn Express Chicago West - St Charles.We really appreciate your loyalty and hope to have you back soon.

6/10 (普通)

Vynette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Convenient to stores and shopping. Just located in a crumbly parking lot. 2 tables outside door overlooking parking lot. No outside interest . Also wish hotels didn't use such strong smelling cleaners etc. That is the first thing I notice when I walk in.
2023 年 9 月に 2 泊滞在
Samjhana Shahからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Vynette,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your input, as it helps us enhance our guests' experience.We're pleased to hear that you found our hotel's location convenient for stores and shopping. Your comment about our parking lot is duly noted, and we will work to improve its condition.Regarding the outdoor seating, we do have 2 tables and chairs by the side of the hotel.Your feedback about the strong-smelling cleaners is essential to us. We will take steps to address this issue to ensure a more pleasant atmosphere upon your next visit.We value your feedback and hope to have the opportunity to serve you better in the future. If you have any further comments or suggestions, please do not hesitate to reach out.Warm regards,

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is really nice and very good customer service.
2023 年 9 月に 1 泊滞在
Samjhana Shahからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear Linda,Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our staff and received excellent customer service during your stay.Our team takes pride in providing exceptional service, and your appreciation motivates us to continue delivering the best to our guests.If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit!Warm regards,

10/10 (非常に良い)

colleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Ysabel Vasquez - Front Office Manager からの返信 (投稿日 : 2023 年 9 月 23 日)
Thank you for your feedback is extremely valuable to us.We really appreciate your loyalty and hope to have you back soon.Holiday Inn Express CHICAGO WEST - ST CHARLES.

4/10 (不満)

Greg

出張
気になった点 : 客室の快適度
2023 年 8 月に 3 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 9 月 28 日)
I'm so sorry for the low score. Please let me know if you need assistance to correct the matter.

10/10 (非常に良い)

Soumya

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

6/10 (普通)

Katherine E

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was well kept and clean.
2023 年 7 月に 4 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

6/10 (普通)

Darin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay usually - bad guest above us.
We've stayed her multiple other times when coming to St Charles. Our son will be getting married up there next June and her family is from there. Always love the stay but this time we had a horrid time sleeping as the guest above us in 319 was yelling & arguing with other, loud noises that woke us up throughout the night.
2023 年 8 月に 1 泊滞在
Samjhana Shahからの返信 (投稿日 : 2023 年 9 月 17 日)
Dear darin,Thank you for your continued loyalty to our hotel, and we greatly appreciate your feedback. We apologize for the disturbance you experienced during your recent stay in room 319.It is disappointing to hear about the noise disruptions from the guest above you. We understand that a peaceful night's sleep is essential, and we sincerely apologize for the inconvenience this caused you.Please know that we take your feedback seriously, and we will take measures to address noise-related issues to ensure a more comfortable stay for you and all our guests in the future. If you encounter such issues during your son's wedding in June, please don't hesitate to reach out to our front desk staff for immediate assistance.We hope your next visit will be more enjoyable, and we look forward to being part of your son's special day.Warm regards,

8/10 (良い)

Mark

2023 年 8 月に 1 泊滞在
Jessie Perez -General Manager からの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.