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ラサックス セント アンドリューズの口コミ

5 out of 5
ラサックス セント アンドリューズ
Pilmour Links, St. Andrews, Scotland

口コミ

9.4

最高に素晴らしい

評価 10 - 296 件の口コミ中 235 件が非常に良い" "
評価 8 - 296 件の口コミ中 32 件が良い" "
評価 6 - 296 件の口コミ中 17 件が普通" "
評価 4 - 296 件の口コミ中 8 件が不満" "
評価 2 - 296 件の口コミ中 4 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.4/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

AKIHISA、FUJIKAWAGUCHIKO

2023 年 8 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Akihisa,Thank you for your positive 5 out of 5 review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 2 泊滞在
Robin Allan, Front of House Managerからの返信 (投稿日 : 2021 年 11 月 13 日)
Thanks for your review, I hope we can welcome you back in the future.

10/10 (非常に良い)

Jonathan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is one of the most enjoyable stays I have ever had at a hotel. Beautiful common areas, incredibly comfortable accommodations and a staff that has been superbly trained in the art of SERVICE.
2024 年 5 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Jonathan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Shirley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff!...beautiful place
2024 年 5 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Shirley,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Enrico

2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Enrico,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

6/10 (普通)

Wyatt、Edmond

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very disappointed in the shower in my room. Never had water and unable to shower.
2024 年 4 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Wyatt,Thank you so much for taking the time to review your recent stay. I deeply regret any inconvenience you may have experienced regarding the temporary lack of water in your room. Please accept my sincerest apologies for any disruption this may have caused during your visit. Due to the nature of the building the water system may require a few additional minutes to restart but I would like to assure you that our Maintenance team working very hard to solve this issue. Also your next visit to St. Andrews, please reach out to me directly as Front of House Manager I am committed to ensuring that your future stay exceeds your expectations. I will personally oversee every detail of your reservation to ensure you have a most pleasant and seamless experience with us. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

James Ivey Beatty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking not so accommodating to guests unless you do the valet which is very costly.
2024 年 3 月に 5 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear James, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Amy,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Kim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our first time staying at the property and from the moment we arrived at reception. The concierge took us to our room and showed us around. The room was comfortable and very well presented, with great amenities like coffee machine and ropes available. We had a pre dinner drink at the 18th Bar and Restaurant and dined locally at the Haar. In the morning we had a perfect seat overlooking the 18th and beach view. Friendly and welcoming staff, with great facilities. Really good location for walking around the town centre.
2024 年 3 月に 1 泊滞在
Laura Gowからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Kim,Thank you so much for taking the time to review your recent stay. I am delighted to see that you thoroughly enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowReception Manager

10/10 (非常に良い)

Galia、Florham Park

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a fabulous property!! The hotel is absolutely gorgeous and luxurious. The rooms are decorated beautifully with very comfortable beds. The bathroom was sparkling clean. The food options were great. We had dinner and breakfast next morning and both meals were delicious. The staff was super friendly and went out of their way to give us recommendations for things to do/see and to show us how to get places! I highly recommend this hotel and hope to be back for a longer visit!
2024 年 3 月に 1 泊滞在
Laura Gowからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Galia,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowGuest Relations Representative

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Eric, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Scott、Santa Rosa

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Scott, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Jocelyn、Lafayette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fab hotel in a great location
2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Jocelyn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Megan,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the pleasure of welcoming you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Kristin、Locust Valley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rusacks was one of my favorite ever hotel experiences! Stunning property overlooking the 18th green and the ocean, easy walk to ruins, shops, restaurants, the University buildings, EXCEPTIONAL staff, 3 wonderful restaurants, impeccable rooms, super classical yet totally new and updated inside, just a PERFECT 10!!!! I miss it already!!!!
2024 年 2 月に 4 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Kristin,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Dany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic hotel and staff, friendly, professional, helpful. Because of them I managed to play at the Old Course (I’m from Canada, I didn’t know golf would be available this time of year… they gave me the idea and helped me make it happen!) The atmosphere was great, it seemed like all guests were having a good time. The “One Under” pub downstairs was fantastic… I had a great time thank you for everything guys!
2024 年 2 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Dany,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

4/10 (不満)

sunny

出張
良かった点 : 客室の快適度
1- like other reviewers, I also experienced plumbing issues ( hot water delay) water not maintaining temperature. 2- As a global traveler, this was the smallest room I ever stayed in. 3- For breakfast, I felt like porridge was microwaved and pancakes were from Tesco. 4- breakfast service was attentive
2024 年 2 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Sunny,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Beth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 2 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Beth,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely,Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic Hotel & Staff
Fantastic stay at Rusacks St Andrews. 10/10
2024 年 2 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Robert,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely,Michaela Aristhene Front of House Manager

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Matthew,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

RICHARD

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
From start to finish, the staff in this hotel are very professional. Excellent food in all of the restaurants Great atmosphere Look forward to my next visit
2024 年 2 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Richard,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager

8/10 (良い)

David

グループ旅行
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear David,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Disappointing stay
First impressions of the hotel were good. There was a warm welcome and the decor is lovely. Unfortunately, we spent the first night in a warm room with no hot water. We were assured it would be fixed in the morning but no-one came. When we followed up, we asked to change rooms. We then ended up with hot water but a freezing room. It was a dreary weekend in St Andrews and we kept coming in from the rain hoping to get warmed up. It was unusually difficult. Service was mixed. For instance, the food at breakfast was lovely but on day one the table was set with dirty cutlery and on day two with cracked crockery. Overall, not what we were expecting.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guest,Thank you for your genuine & informative review which my team and i very much appreciate. I was truly disappointed to learn that overall your stay with us was not a pleasant one and i wish to convey my sincere apologies on this occasion. I have duly noted your concerns and shared with my relevant personnel to ensure such scenarios do not reoccur in the future. We do hope that despite these challenges we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Gail

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful stay - thank you
Fantastic stay. We were upgraded to a lovely balcony room with views of the 18th. Hotel is beautiful and service is excellent. My only suggestion would be to review the wine list in the Bridge. There are limited choices by the glass and those that are there are of a very similar style, particularly the whites. Thanks for a lovely stay
2024 年 1 月に 2 泊滞在

8/10 (良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No hot water!
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Paul,Thank you for your genuine review which my team and i very much appreciate. We have duly noted noted your feedback on hot water issue which has now been rectified. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Mark

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 (良い)

Paul

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Paul,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Shocking kitchen service
Unfortunately a very poor experience. Having stayed at the Rusacks several times before this was booked for my father in laws 60th birthday. The rooms were nice and the meal we had at the rooftop restaurant was very good but the breakfasts both morning were an absolute shambles and the lack of communication from staff to guests was appalling. It was clear that lots of complaints were made to the hotel about breakfast service. On our first morning 4 breakfasts took 45 minutes to arrive and when they finally did 2 of the dishes were cold. It was never communicated to us why it took so long and we asked several times what was going on with no other answer other than “it’s on its way.” Morning 2 was even worse. It took over 70 minutes for our 4 cooked breakfasts to arrive. We asked several times what was going on and were given little to no answer. Repeatedly told it is being cooked and will be 4-5 minutes. We only ordered eggs, toast, sausage bacon and eggs. On morning 2, 2 of the breakfasts were wrong when served after over 70 minutes waiting and a massive hair was found on my wife’s eggs. This is the first time I have ever written a negative review in all the years of traveling however the management of the kitchen at the hotel, communication to the diners and generally the poor excuses given by the kitchen/manager were terrible. Overall a really poor experience and unlikely to return as it was a mess and you did not leave feeling satisfied.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Sir,Thank you for your genuine & informative review which my team and i very much appreciate. I have reviewed your matter in full and i wish to convey my sincere apologies for our shortcomings on this occasion. I greatly value all feedback and it is clear we did not deliver our high levels of quality service that we strive to achieve on a daily basis. We have reviewed and tweaked our breakfast service & food offering so that we can serve both continental and hot breakfast products in a timely & quality manner for all our loyal patrons. We do hope we have the opportunity to welcome you back in the near future and showcase a much more positive breakfast experience for you. Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Ian,Thank you for your high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Christoph

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel close to town centre and with amazing views over the golf course and West Sands
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Christoph,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience with us and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Nick

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Couldn’t fault it
Couldn’t fault it. Friendly team. Great breakfast. Perfect location for golf.
2023 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Nick,Thank you for your positive review & high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Brian,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Abbe

2023 年 11 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Abbe,Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

William

2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear William,Thank you for your positive rating and i do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Margaret、St Ives

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Margaret,Thank you for your positive review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Fumitaka

2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Fumitaka,Thank you for your high rating which my team and i very much appreciate. We do hope we have he opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Kathy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great overnight in lovely hotel
Great overnight stay while visiting son in St Andrews. Staff were super helpful and polite. Room was beautiful. Chose the hotel as it is dog friendly and they certainly were. Would definitely stay again.
Bedroom
Doggy welcome
Bathroom
The beach
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Kathy,Thank you for your positive review & high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us visiting your son and also you found our location dog friendly. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

edward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Edward,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

10/10 (非常に良い)

Steven

2023 年 11 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Steven,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Lorraine

2023 年 11 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Lorraine,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela AristheneGuest Relations Representative

10/10 (非常に良い)

Timothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rusacks is incredible. The staff were exceptionally accommodating and obviously catered to me as a golfer. My does not golf so I couldn't get a tee time set up as a single at The Old Course but they sent someone out to see how many people were in the queue and called me once I needed to head over to insure I could play. The rental clubs were newer Titleist with a Scotty Cameron putter! Bathroom had heated floors. The only hotel we stayed in during our trip that actually had a refrigerator in the room. Overall a tremendous experience and I will definitely be returning.
2023 年 10 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear Timothy,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela AristheneGuest Relations Representative

10/10 (非常に良い)

ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing location and views next to the old course and easy walk to pubs and restaurants. The breakfast was exceptional and staff was kind and responsive. First class.
2023 年 10 月に 5 泊滞在
Michaelaからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Ryan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative

6/10 (普通)

Phil

良かった点 : 施設のコンディションと設備
Disappointing
Poor check in, no welcome. No free wine as promised. Tiny bedroom and no upgrade even though hotel was empty and hotels.com gold promise. On the positive, good breakfast.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Phil,Thank you for your genuine & informative review which my team and i appreciate. I was most disappointed to learn that your stay with us was not a pleasant one and i will ensure our reception mgr. reviews your comments with our team members and thank you for your kind words on our breakfast service. We do hope we have the opportunity to welcome you back .Best wishesSeamus CoenGeneral Manager

6/10 (普通)

Gillian

2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Gillian,Thank you for your genuine review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Guest,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

6/10 (普通)

Constance

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
I’ve long wanted to stay here - although sadly it didn’t really live up to expectations. Firstly got locked in bathroom, toilet seat broken, a/c not working, room not serviced until 5pm and a long wait for breakfast which was pretty mediocre when it arrived. The staff were all excellent and maybe the rooms in the new area are better but this certainly wasn’t 5 star in my opinion.
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Constance, Thank you for genuine review and rating which my team and i very much appreciate. I was disappointed to learn that you stay was not up to our usual high standards and i wish to convey my sincere apologies for our shortcomings on this occasion. We do hope we that we have the opportunity to showcase a much more positive experience the next time you visit St.Andrews.

6/10 (普通)

Debbie

気になった点 : スタッフとサービス
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Debbie,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

8/10 (良い)

Colin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well located property
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Colin,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager

10/10 (非常に良い)

Lars

2023 年 10 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Lars,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager