施設の入り口

ホテル ドゥ ビン & ビストロ セント アンドルーズの口コミ

4 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 608 件の口コミ中 416 件が非常に良い" "
評価 8 - 608 件の口コミ中 148 件が良い" "
評価 6 - 608 件の口コミ中 29 件が普通" "
評価 4 - 608 件の口コミ中 9 件が不満" "
評価 2 - 608 件の口コミ中 6 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

8/10 (良い)

Eiko

2022 年 4 月に 1 泊滞在

8/10 (良い)

Lorraine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is very convenient for golfers. I felt it was a bit too expensive (nearly £600 per night b & b) for the size of the room.
2024 年 5 月に 3 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Lorraine,Thank you for a great review.We would like to think we cater for all guests ,golfers or not ,everyone is welcome !With St Andrews being the home of gold ,most guests that come here come for this sport.Hope to welcome you again.best wishes,Andrei

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Frank,Thank you for a kind and generous review.Best wishes,Andrei

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear David,Thank you for a great review !Best wishes,Andrei

10/10 (非常に良い)

Clyde

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very much liked the hotel. Convenient to walk around St Andrews. Getting parking is an issue with golfers and construction
2024 年 5 月に 2 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Clyde,Pleased you found the hotel and its location to your liking.Hope to welcome you back soon.Best wishes,Andrei

10/10 (非常に良い)

Lari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and view of the sea!
2024 年 5 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Lari,Thank you for a wonderful review,hope to see you again.best wishes,Andrei

10/10 (非常に良い)

Marcia J

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 5 月に 2 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Marcia J,Many thanks for the 5 star review.Looking forward to look after you again.Best wishes,Andrei

8/10 (良い)

Eryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good rooms, friendly staff, great location.
2024 年 5 月に 2 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Eryl,Thank you for a great review !Hope to see you again soon.Best wishes,Andrei

10/10 (非常に良い)

Ashley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location! The breakfast restaurant faces the sea.
2024 年 4 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for such a positive review ,our views from the restaurant are the best.Hope to welcome you back soon.best wishes,Andrei

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay!
2024 年 3 月に 2 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for such a positive review !Hope to welcome you back soon.best wishes,Andrei

10/10 (非常に良い)

Kaylie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous hotel with seaside views and conveniently located for shops and town sites
2024 年 4 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for such a positive review !Hope to welcome you back soon.best wishes,Andrei

10/10 (非常に良い)

Dayna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff. ONLY thing I think they should do is provide a bit of a tip on how to unlock door. A bit tricky, and takes many many times until able to unlock. Met someone else in the hallway thinking the same thing. Other than that, wonderful night sleep and stay.
2024 年 4 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Dayna,Thank you for a kind and generous review,will share your feedback with our maintenance team.Appreciate the constructive feedback as we have just refurbished the rooms.Best wishes,Andrei

10/10 (非常に良い)

Madeline

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking was a nightmare - drove around for 45 minutes prior to finding a spot. All the pay parking in the area only took coins, which I did not have.
2024 年 4 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for the great review and really sorry to hear about the parking issue,as St Andrews is really busy during golf season,parking can be a challenge.best wishes,Andrei

10/10 (非常に良い)

DAVID

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, restaurant has great food
2024 年 4 月に 2 泊滞在
Andreiからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for such a positive review !Hope to welcome you back soon.best wishes,Andrei

10/10 (非常に良い)

McKenzie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gorgeous rooms, wonderful sea views and very close to St Andrew’s.
2024 年 3 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear McKenzie,Pleased to read that you have had a fabulous time.Best wishes,Andrei

10/10 (非常に良い)

Atsuko

2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for such a positive review !Hope to welcome you back soon.best wishes,Andrei

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had an excellent stay. Everything met our expectations. Staff was friendly, hotel very clean and great atmosphere. Beds are comfortable
2024 年 3 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Elizabeth,Appreciate that you shared how great your experience was !Best wishes,Andrei

10/10 (非常に良い)

Keith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facility itself is attractive, the bistro's menu and food were wonderful. The staff was helpful and friendly beyond description. I do not have enough pleasant things to say about this hotel. If we, hopefully, are in the area again, there is no where else I would even consider staying.
2024 年 3 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Keith,Wow,such a great review,I am so pleased to read and share this with the team,your comments are greatly appreciated.Hope to have the pleasure to look after you again in the near future.Best wishes,

8/10 (良い)

Jonty

2024 年 2 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Kristin,Thank you for a great review !Best wishes,Andrei

10/10 (非常に良い)

Joan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Happy friendly staff, nice room, good views
2024 年 2 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Joan,Appreciate that you took the time to share such great news about your stay.Best wishes,Andrei

10/10 (非常に良い)

Lynne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Lynne,Thank you for a glowing review !Hope to see you soon,Andrei

10/10 (非常に良い)

Kristin

2023 年 11 月に 2 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Kristin,Thank you for an amazing review !Best wishes,Andrei

8/10 (良い)

Stewart

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
St Andrews university visit
This hotel is in an excellent location on the Scores over looking the sea Very handy for the town & all its bars and restaurants Breakfast is particularly good as it is table service with a good choice.Staff are very friendly and helpful.
2024 年 2 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 2 月 15 日)
Stewart,Thank you for your recent visit and pleased you had an enjoyable visit and found the team very welcoming.Very best wishes

10/10 (非常に良い)

Gary

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful two day break
Fabulous stay. Reception team especially Kelsey were really helpful. Wonderful location which was quiet and very convenient for beach and city. Fabulous toiletries! and lots of little touches which made the whole experience really wonderful.
2024 年 1 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 2 月 15 日)
Gary,Thank you for your recent visit and delighted you had a most enjoyable stay at Hotel du Vin St Andrews.Very best wishes

10/10 (非常に良い)

Euan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent an overnight at the hotel in February and were upgraded to a suite due to ongoing works on the second floor. The hotel, staff, room and surrounding areas were all perfect and we would stay again in a heartbeat.
2024 年 2 月に 1 泊滞在
Herveからの返信 (投稿日 : 2024 年 2 月 24 日)
Euan,Thank you for your recent visit and 5* review. Delighted you had a great break.Very best wishes

6/10 (普通)

Andriy

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Very disappointing. They did not provide me with a room I booked. I booked the junior suite, which had been shown on photo, instead I was provided with a room which size was a exactly as a regular room. Strangely they said they also considered that room a junior suite while admitted it’s size and everything else is a same as regular room. No compensation or anything else was offered. The staff did not even apologise. They said the room which was on the photos (shown as junior suite) was busy, so I had to take the other or leave it. Finally, while I was checking in at 8:40 pm, they did not mention also that restaurant kitchen was closing at 9pm, so I also missed a dinner.
2024 年 1 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 2 月 5 日)
Andriy,Thank you for your recent visit and I am sorry we came somewhat short of your expectation on this occasion. Our Junior Suite main point are the large Seaview window and the Laphroaig room has a specular window over the sea and West sand beach. I am sorry the team didn't inform you the Bistro was closing at 9pm.Very best wishes

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Andreiからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for a glowing review !Hope to see you soon,Andrei

10/10 (非常に良い)

Kathy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Last-minute overnight solo trip
Staff were really welcoming upon check-in, especially to Nellie (dog). Beautiful bedroom, not much of a view, but not in room much as such a great location. Minutes to both the beach and the shops. The shower was the best!
2024 年 1 月に 1 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 26 日)
Kathy,Thank you for your recent visit and I delighted it ended being a great last minute decision. Glad Nelly loved it too :)Very best wishes

6/10 (普通)

Marcella、San Diego

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The negative unfortunately outweighed the positive, but the negative can be fixed. The positive: * Location was great, you could walk to everything. * L'Occitane amenities The negative: * The staff was not overly friendly and when you asked for something they seemed bothered. * Our room had a view although you had to stand to see it - if you sat in the chairs you couldn't see the view so nice but not easily enjoyed. * The bathroom toilet wouldn't flush, you had to hold it down three times to get it to flush and wait for the water to fill up inbetween * The maid left used amenities in the bathroom - the holder for eartips was missing the eartip cleaners and was opened. * On the Saturday night the students were hanging around the Aquarium and it was noisy until after 1am - we had to keep our windows closed which made the room hot. * There was no plug for the hair dryer in the bathroom so I had to unplug the coffee machine and plug it in there. Problem was the closest mirror wouldn't be reached by the cord of the dryer so you couldn't see what was going on. * First night ordered room service, was so good. On the 2nd night our food at the restaurant was horrible so I ordered the same items from room service because they were so good. They immediately came with ice for our drinks, then came back about 10 minutes later with bread, then 20 minutes later with the entree, so had to get up three times. The bacon was not cooked, was about 5 chips on my plate. Not good.
2024 年 1 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 22 日)
Marcella,Thank you for your recent visit. We pride ourselves to offer great hospitality with attention to details and I am sorry came short of our usual standards on this occasion and please accept my most sincere apologies. Rest assured I will review with the team.Very best wishes

10/10 (非常に良い)

Lijun

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your recent visit and 5* review.Very best wishes

10/10 (非常に良い)

Simon

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxurious stay in great location
Hote is excellently located and within east walking distance of the town centre and the Old, Jubilee and New Golf Courses. Staff were superb, we got a relatively cheap upgrade to a deluxe room on the day. Breakfast was really good, cooked to order with a lot of choice. Evening bar was great atmosphere, good quality drinks and not a complete rip off. Highly recommended
2024 年 1 月に 3 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 16 日)
Simon,Thank you for your recent visit and delighted you loved the hotel.Very best wishes

6/10 (普通)

Alison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
It was average for what we paid. Nice staff, food reasonable, room average.
2024 年 1 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 9 日)
Alison,Thank you for your recent visit and I am sorry we came short of your expectations on this occasion. We aim to be better and please accept my sincere apologies.Receive my very best wishes for 2024

6/10 (普通)

Alan

家族旅行
Scottish hospitality....so disappointing
Surprise trip for my wife's 40th birthday. Having been 10 times previously and knowing the room we love - i specifically requested the room and got notification from the hotel to say the room had been confirmed...all excellent until check in. New staff compared to what we had become accustomed (i appreciate the difficulties of hospitality recruitment/retention), but we were given a different junior suite. The room was most definitely not the level of junior suite i had been accustomed to at this hotel. I asked for an alternative which i was told they would have a look without any care and told they were full. The room Ardbeg was dark and tired at best - certainly not worth junior suite prices. I even asked for a downgraded room to no avail. It thereafter became apparent there were only 2 rooms on the level open due to refurb work. The workers were quiet albeit 3pm at check in drilling away and 9am again drills/electric screwdrivers and language not ideal when my young daughter was about. Postive - the boy at breakfast was very switched on and able to cope alone providing excellent customer service unlike his colleagues. On the whole i was really disappointed having been such frequent visitors and that loyalty seeming to count for nothing instead getting put up in the construction area. I doubt I'll be back as such a special event was ruined in part by the room provide, the works ongoing and with what i'd class as lazy and uninterested customer service.
2024 年 1 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 9 日)
Alan,Thank you for your recent return visit and I am sorry we came short of our usual standards on this occasion. We started some bedroom improvements and I am very sorry to hear you experienced bad language from the contractors. Rest assured this was raised right away with everyone. I trust we will be able to welcome you back in the future and reassure you of our commitment to great service.Receive my very best wishes for 2024

10/10 (非常に良い)

Alan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Hogmanay stay
Really like this hotel. Small and comfortable. Staff were very helpful and managed my wife’s allergy in a knowledgeable way - she is celiac. Great location with hogmanay fireworks just outside the front door. We had a great time.
View from hotel on New Year’s Day
2023 年 12 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 5 日)
Alan,Thank you for your recent visit and delighted you had a great Hogmanay stay.Wishing you all the very best for 2024

10/10 (非常に良い)

Rachel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous property and the location is perfect for walks - right next to the golf course and about a 5 min walk to the main street. Loved my stay, would love to come back sometime.
2023 年 12 月に 2 泊滞在
Herveからの返信 (投稿日 : 2024 年 1 月 5 日)
Rachel,Thank you for your recent visit and the 5* review. Delighted you had a great break and we look forward to welcoming you back soon.Wishing you all the very best for 2024

10/10 (非常に良い)

Gary

ペット同伴の旅行
Staff were amazing with me and my guide dog. Can’t wait to return. Can’t rate highly enough. Thanks. 5 stars
2023 年 12 月に 2 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 21 日)
Gary,Thank you for your recent visit and pleased you had a great Festive break.Very best Festive wishes

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A fantastic experience
Clean room, great location, lovely and warm with great decor. Only issue was that they didn’t supply a kettle/tea bags in the room. Apart from that very minor issue, a great stay and would highly recommend.
2023 年 12 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 21 日)
Andrew,Thank you for your recent visit and delighted you had a fantastic stay with us. While our espresso machine are on the desk top, our tea making facilities with biscuit from my French home town - St Michel chef chef are placed in the wardrobe or inside the desk. It was there.Very best Festive wishes.

10/10 (非常に良い)

Kristin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Eve was excellent at helping us feel welcome.
2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 13 日)
Kristin,Thank you for your recent visit and for the 5* review.Delighted Eve made you so welcome to the hotel.Very best Festive wishes

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight in St Andrews
My wife and I had an overnight at Hotel Du Vin , St Andrews . Although there was some renovation works going on , our stay was excellent . Rooms were lovely , both very clean and warm . Have stayed at The Fairmont , Russacks , Scores in St Andrews and Hotel Du Vin is on par with them all . Staff were extremely helpful Best regards David
2023 年 12 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 18 日)
David,Thank for your recent visit and pleased you enjoyed your Festive break.Very best wishes

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for your recent visit and great rating.Very best wishes

10/10 (非常に良い)

Janice

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfortable, friendly staff and great breakfast
2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 4 日)
Janice,Thank you for your recent visit and pleased you had a great stay with us.Very best Festive wishes.

10/10 (非常に良い)

Neil

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel in a fantastic situation, looked after both of us and our dogs really well .
2023 年 11 月に 3 泊滞在
Herveからの返信 (投稿日 : 2023 年 11 月 29 日)
Neil,Thank you for your recent visit and delighted you had a great break with your dogs.Very best Festive wishes

8/10 (良い)

Steven

Nice hotel close to town centre but parking can be limited.
2023 年 11 月に 2 泊滞在
Herveからの返信 (投稿日 : 2023 年 11 月 21 日)
Steven,Thank you for your recent visit and please you enjoyed the hotel.Very best wishes

10/10 (非常に良い)

Ross

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable stay, central location
Lovely one-night stay at the hotel. Very comfortable room, excellent shower and great breakfast. Location is ideal - right in the heart of the town. Would definitely book here agin if staying in St Andrews.
2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 11 月 21 日)
Ross,Thank you for your recent visit and please you had a most comfortable stay with us.Very best wishes

10/10 (非常に良い)

Bob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for your recent visit and great rating.Very best wishes

6/10 (普通)

William

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Good well presented room with comfy bed and quality toiletries and tea/coffee provisions. Bistro food quality rather poor and over priced.
2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 11 月 21 日)
William,Thank you for you recent visit. While I am please you enjoyed the hotel, I am sorry you were somewhat disappointed with your dinner on this occasion.Best wishes

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for your recent visit and great rating.Very best wishes

10/10 (非常に良い)

George

カップルで旅行
Fabulous location and views. Our room very comfortable. Cozy bar.
2023 年 11 月に 2 泊滞在
Herveからの返信 (投稿日 : 2023 年 11 月 14 日)
George, Thank you for your recent visit and 5* review. Delighted you enjoyed the hotel and its facilities.Best wishes

10/10 (非常に良い)

Heatherlea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very pleasant and comfortable stay
2023 年 11 月に 2 泊滞在
Herveからの返信 (投稿日 : 2023 年 11 月 14 日)
Heatherlea,Many thanks for your recent visit and delighted you had a fabulous stay with us.Very best wishes

10/10 (非常に良い)

Amber

2023 年 11 月に 1 泊滞在
Herveからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for your recent visit and great rating.Very best wishes