屋内プール

ラマダ バイ ウィンダム ダウンタウン スポケーンの口コミ

2.5 out of 5

口コミ

7.0

良い

評価 10 - 1000 件の口コミ中 235 件が非常に良い" "
評価 8 - 1000 件の口コミ中 318 件が良い" "
評価 6 - 1000 件の口コミ中 186 件が普通" "
評価 4 - 1000 件の口コミ中 135 件が不満" "
評価 2 - 1000 件の口コミ中 126 件が非常に不満" "

6.8/10

清潔度

7.6/10

スタッフとサービス

6.8/10

設備とサービス

6.4/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

8/10 (良い)

George

カップルで旅行
気になった点 : スタッフとサービス
Convenient
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lang

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Like every thing
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

6/10 (普通)

samuel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff was great and rooms were clean but the property is showing needs of touch up. Location was terrible to get in and out of.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your review. We're glad to hear that you appreciated our staff and found the rooms clean. We apologize for any inconvenience caused by the property's condition and the location. Your feedback is valuable to us and will help us make necessary improvements. We hope to have the opportunity to serve you better in the future.

10/10 (非常に良い)

Andrea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your excellent rating! We're thrilled to know you enjoyed your stay with us. We hope to see you again soon!

4/10 (不満)

LeeAnn

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The building and room/s smell, the ceiling tiles are loose, the furniture in my room looks like someone tied a rope around it and drug it behind their car. The AC unit is noisy and positioned so that it blows right on top of you. The street noise never stopped and the one-way intersection is a hassle to get into and out of to go anywhere. It's unsafe to walk to anywhere from this location. It's terrible.
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your feedback. We deeply regret that your stay did not meet your expectations. Your concerns about the unpleasant smells, loose ceiling tiles, worn furniture, noisy AC unit, and street noise are duly noted. Additionally, we apologize for the inconvenience caused by the one-way intersection and the feeling of insecurity in the area.We take all feedback seriously and will address these issues to improve our facilities and overall guest experience. If there's anything we can do to make this right or if you have further concerns, please do not hesitate to reach out to us. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.

2/10 (非常に不満)

Matthew

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Filthy property. Overly noisy. Low end clientele. No dining. No attractions within reasonable walking distance. Cops were called 1st night. Room was less than clean. Maintenance working past 10pm... my family will not return
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
We’re sorry you were unhappy- we’ll work hard to fix the issue you experienced. Thank you for bringing this to our attention.

6/10 (普通)

Marilynn

家族旅行
良かった点 : 設備とサービス
There was no breakfast at 8am. No eggs. No sausage, no milk, no coffee. Only thing available was a waffle and I got the last of the mix. Tried to drink tea as no coffee water was luke war.m
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review. We apologize for the lack of breakfast options and the inconvenience it caused you. It's disappointing to hear that items such as eggs, sausage, milk, and coffee were unavailable and that the tea water was not hot. We will address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

4/10 (不満)

Lori

家族旅行
気になった点 : 施設のコンディションと設備
The room was not clean, the light shine in from another room, just was not comfortable, I didn’t get my deposit back as I was told I would.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback. We apologize for the cleanliness issues and the discomfort caused by the light shining into your room. Additionally, we're sorry to hear about the confusion regarding your deposit, it can take up to 3 to 5 business days for your bank to release it back into your account depending on your bank. We release right when you check out, Then it is up to your bank we do apologize for any confusion. We appreciate your comments as they help us improve our services.

4/10 (不満)

Saundra

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was propped open by housekeeping and left unattended
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback. We apologize for the oversight by our housekeeping staff in leaving your room unattended. Your security and comfort are our top priorities, and we will address this issue to prevent it from happening in the future.

4/10 (不満)

Saundra

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I was dealing with the area until housekeeping left my door propped open and unattended.
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for sharing your experience. We apologize for the issue with housekeeping leaving your door open and unattended. This is not the level of service we strive to provide, and we will address this with our team to ensure it does not happen again.

8/10 (良い)

Norma、Othello

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Rrceptionist need more courtesy lessons.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your feedback. We apologize if you encountered any issues with the receptionist. We'll make sure to address this matter with our team to ensure better service in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience.

8/10 (良い)

Norma、Othello

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a great stay
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
We're delighted to hear that you had a great stay! If there's anything specific you enjoyed or any areas where we can improve to make your experience even better next time, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future!

2/10 (非常に不満)

Lillyana

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Worst place to stay. Save yourself the headache & the itch for this place. It was filthy, bad area & the overall look of the room was not accurate.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
We're truly sorry to hear about your disappointing experience. Cleanliness and accuracy are important to us, and we apologize for falling short of your expectations. Your feedback is invaluable in helping us address these issues and improve our services. If there's anything specific you'd like to share or if there's anything we can do to make things right, please don't hesitate to reach out. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.

10/10 (非常に良い)

Garry Marvive

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great price
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
We're delighted to hear that you found our pricing to be great! Providing affordable accommodation options is important to us, and we're glad that we could meet your expectations in this regard. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your positive review!

10/10 (非常に良い)

Tyler

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and rooms for the price!
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
We're delighted to hear that you had a positive experience with our service and found our rooms to be satisfactory, especially considering the price. Providing excellent service and comfortable accommodations at an affordable rate is our goal, and we're glad we could meet your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to welcome you back in the future!

2/10 (非常に不満)

Michelle

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
so beyond disappointed have stayed here before about a year ago and once prior always had a good clean friendly and safe environment. this time drugs were being dealt in groves in the parking lot, one lady shooting up in the lobby, drug addicts all over inside. got to the room and the room sealed of drugs. front desk offered to move us rooms however everywhere we turned was unsafe, unclean and drugs everywhere. traveling with kids won’t put mine through that. they said they understood and offered a refund. disappointed overall, thankful they understood refund process is taking longer then it should, expedia is involved in that and i’m overall not happy. had to shell out 600.00 for this weekend and that has put me out.
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
We are sorry your stay did not meet your expectations. We will fix the issue that you referenced. Thank you for letting us know and thank you for staying with us. We appreciate your feedback.

10/10 (非常に良い)

Tralana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, nice rooms, comfortable beds. Nice pool and spa. Housekeepers obviously need more time per room. Toilets are not cleaned very well. The hotel was fully booked and they ran out of pool towels. Stock your towels!
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying with us, we appreciate your feedback!

2/10 (非常に不満)

Brisa

カップルで旅行
The tv in my room didn’t work, and Sunkist the bathroom was clogged.never staying here again.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
We are sorry your stay did not meet your expectations. We will fix the issue that you referenced. Thank you for letting us know and thank you for staying with us. We appreciate your feedback.

2/10 (非常に不満)

Rinda

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel staff were great. The property needs more staff.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying with us, we appreciate your feedback!

4/10 (不満)

Makayla

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sketchy
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
We are sorry your stay did not meet your expectations. We will fix the issue that you referenced. Thank you for letting us know and thank you for staying with us. We appreciate your feedback

10/10 (非常に良い)

Heather、Vancouver

2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying with us

6/10 (普通)

Lacey

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Location, access, dated, breakfast area.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
We’re sorry you were unhappy with your stay. We have discussed your review with the front desk staff about your arrival and sincerely apologize. We appreciate your feedback and hope to see you again in the future.

4/10 (不満)

Joshua

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We only stayed one night, but the staff was extremely unprofessional. Swearing while talking to coworkers during check in, right in front of us. Later that night the staff got into a heated argument with a guest, more swear words. The pool and and hot tub were okay, however they didn't stock our room with towels. Breakfast was decent, eggs and sausage are good. Overall, we won't be staying at this Ramada again. Do yourself a favor and stay at the one by the airport.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
We’re sorry you were unhappy with your stay. We have discussed your review with the front desk staff about your arrival and sincerely apologize. We appreciate your feedback and hope to see you again in the future.

8/10 (良い)

Curtis

カップルで旅行
良かった点 : 施設のコンディションと設備
.
2024 年 4 月に 1 泊滞在
General Mangerからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for sharing your feedback! We're glad to hear that you had a positive experience overall. We appreciate your support and hope to have the opportunity to host you again in the future

8/10 (良い)

Diego

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

8/10 (良い)

Sydney

良かった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
General Mangerからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your review!We value your feedback and look forward to welcoming you back in the future!

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean enough
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

8/10 (良い)

Rita

Property seems old and nnot updayed
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your with us. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!

6/10 (普通)

Crystal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Staff was nice and the continental breakfast was great but this is a very old facility and needs some maintenance. The windows didn’t even have safety guides like modern hotels to keep children from falling out. The bathroom we had in our room had moldy caulking and rust everywhere. Pillows were also more like squares than rectangles…bring your own pillows.
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for telling us about your recent stay. If you’d be willing, please reach out to our Guest Service Manager , to discuss your experience in more detail. Customer satisfaction is our top priority here at Ramada Suites, and we'd love another opportunity to wow you.

2/10 (非常に不満)

Marisol

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It smelled like sweage water
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for staying with us. We’re sorry you were unhappy. Our owners are working very hard to update the property. I assure you once it is finished, we will meet all your expectations. We hope to see you again in the futureT

4/10 (不満)

Katarzyna

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
Felt quite unsafe. Lots of drug use in vicinity of hotel. Reports of vehicle break-ins.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 9 日)
hank you for sharing your experience with us. We're sorry to hear that you felt unsafe during your stay and encountered issues with drug use and vehicle break-ins in the vicinity of the hotel. Your feedback is important, and we will make sure to address these concerns with the appropriate teams to improve the overall experience for our guests.

4/10 (不満)

lacey

2024 年 2 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for staying with us

4/10 (不満)

Erika

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really hate to leave negative reviews but I don’t want someone else booking before they know what they’re getting into. The rooms are very run down, my back and next are sore after two days of sleeping on their mattress. It was an extremely busy weekend in Spokane with multiple sports tournment and the prices of hotels were insane, I still paid top hotel prices for a really crappy stay. I think our room was right about the pool as it’s smelled terribly of chlorine, upon arrival to the room I checked the bed for bugs (usually don’t feel the need to do so but I did here) I didn’t see bugs but it had appeared someone previously maybe vomited off the side of the bed and it was simply wiped up and concealed with sheets. The TV would work, the cable box might have been plugged in incorrectly, I called twice to have someone come look at it and no one ever showed up so we never had access to the TV, having kids would have made that a little easier. The second night we were getting back to our room I overheard another guest telling the front desk her car was stolen, she was going to call the cops. All in all, if you can avoid it, I just would.
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for staying with us. We’re sorry you were unhappy. Our owners are working very hard to update the property. I assure you once it is finished, we will meet all your expectations. We hope to see you again in the future.

4/10 (不満)

Andrea

出張, 家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast buffet was terrible. Cable TV didn't work in the room.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
We apologize that you were unhappy with the condition of your room. I passed along your review information to the head housekeeper. We will work hard to fix the issue that you experienced. Thank you for bringing these issues to our attention. We appreciate your feedback.

6/10 (普通)

Pablo

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Bad neighborhood
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
We’re sorry that you were unhappy with the location of the property. We do our best to make our guests feel safe, which includes many security cameras. We hope you enjoyed your time at our property. Thank you for your review!

10/10 (非常に良い)

Jim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For an older hotel it was clean, kept up and had a friendly, knowledgeable, and courteous staff. Breakfast served which was nice. Desk managers were all very nice...
2024 年 3 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

2/10 (非常に不満)

michael

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Old, run down and dirty. Smelled like urine and weed. Just an overall gross facility. Staff, when not out front smoking was friendly at least. Wyndham should probably take their name off of this property.
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for staying with us, we appreciate your feedback!We’re sorry you were unhappy- we’ll work hard to fix the issue you experienced. Thank you for bringing this to our attention.

4/10 (不満)

Jesus

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your feedback. We are pleased that you enjoyed our staff and amenities. We look forward to seeing you again in the future.

4/10 (不満)

Megan

出張, カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Smelly and not well taken care of.
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for providing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to address areas for improvement. If there's anything specific you would like to highlight or any suggestions you have for us, please feel free to share. We appreciate your input.

2/10 (非常に不満)

Bridget

気になった点 : 清潔度、施設のコンディションと設備
No working TV in room, bathroom drain would not go down, filthy floors in room and outside hallways, cover for heat fell to the floor, no fan in bathroom . No apologies when we checked out. Will not be staying here again.
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 26 日)
We're truly sorry to hear about your disappointing experience during your stay. This falls well below the standard of service and cleanliness we strive to provide. Your feedback is valuable to us, and we'll address these issues promptly to ensure they don't occur in the future. Please accept our sincerest apologies for the inconveniences you encountered, and we hope to have the opportunity to regain your trust in the future.

2/10 (非常に不満)

Mary、Kirkland

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room had bed bugs and was the property didnt feel safe. I'm currently requesting a refubd as i prepaid via expedia.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 26 日)
We apologize for the inconvenience and discomfort you experienced during your stay. Bed bugs are certainly unacceptable, and we take this matter very seriously. Your refund request will be processed promptly. Additionally, we will investigate the issue thoroughly to ensure it is addressed appropriately. Thank you for bringing this to our attention, and we sincerely apologize for the negative experience you had at our property.

2/10 (非常に不満)

gerhard

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is very dirty, stinky and is in an unsafe part of town. Pick another place! Plus expedia overcharged me for this.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 26 日)
We're deeply sorry to hear about your negative experience. Providing a clean and safe environment is our top priority, and it's disappointing to hear that we fell short during your stay. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. Regarding the overcharge, we recommend reaching out to Expedia directly to address this issue. Again, we apologize for the inconvenience and hope to have the chance to regain your trust in the future.

8/10 (良い)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really liked the pool and hot tub and that it had a quick little breakfast that we could grab before starting our day.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for sharing your experience! We're glad to hear that you enjoyed the pool, hot tub, and the convenience of the quick breakfast before starting your day. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!

6/10 (普通)

Stephen

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
No ice in the ice machine. Garbage overflowing from the wall bin. Floors were dirty and had not been vaccumed
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for sharing your experience. It sounds like there were some cleanliness and maintenance issues during your stay, particularly with the ice machine and garbage overflow. Your feedback is valuable for the hotel's improvement.

2/10 (非常に不満)

Alicia

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This Hotel was horrible. So dirty and smells. Pics are nothing like the actual hotel. We left after one night. Front desk ladies were very nice though. They didn't charge us for the next night.
2024 年 3 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 19 日)
I'm sorry to hear about your disappointing experience at the hotel. It's unfortunate that the cleanliness and odor didn't meet your expectations, despite the positive interaction with the front desk staff. Your feedback can be valuable for others considering this hotel. Thank you for sharing your review.

2/10 (非常に不満)

Joan

出張
良かった点 : 設備とサービス
I made a reservation here only because I wanted to use the hot tub , and it’s “closed for cleaning”. I’m glad they are cleaning it but I am tired of making reservations at places that say they have a hot tub, and it’s closed, needs repairs etc etc. this happens more times than I can remember. Ridiculous!
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 19 日)
I'm sorry to hear about your frustrating experience with the hot tub being closed despite your reservation. It's certainly disappointing when amenities advertised are not available during your stay. Your feedback is important. Thank you for sharing your experience, and I hope your future stays are more enjoyable.

10/10 (非常に良い)

james

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
easy parking, close to downtown.
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 13 日)
We're glad to hear that you found the parking convenient and appreciated the proximity to downtown during your stay. We hope to welcome you back again soon!

8/10 (良い)

Samantha

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking the time to share your feedback with us! We're glad to hear that you had an overall positive experience during your stay. We appreciate your business and hope to welcome you back soon!

2/10 (非常に不満)

Michelle

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
it was disgustingly dirty and not well maintained
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 11 日)
We're sorry to hear about your disappointing experience. Maintaining cleanliness and a well-maintained environment is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues to ensure they are promptly resolved. We appreciate your feedback and hope to have the opportunity to make it right in the future.

8/10 (良い)

Marjorie

出張, 家族旅行
I liked hotel but was suppose to get my 100$ deposit back and still have not received it
2024 年 2 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay at our hotel. However, we apologize for the inconvenience you experienced regarding your deposit refund. Upon checking out, we release the deposit. Please make sure to check your transactions. If you do not see it still pending. Please let us know.Your satisfaction is important to us, and we appreciate your patience and understanding as we work to resolve this matter.