外観

スパルタンバーグ マリオットの口コミ

3.5 out of 5
スパルタンバーグ マリオット
299 North Church Street, Spartanburg, SC

口コミ

8.6

非常に良い

評価 10 - 1005 件の口コミ中 590 件が非常に良い" "
評価 8 - 1005 件の口コミ中 223 件が良い" "
評価 6 - 1005 件の口コミ中 111 件が普通" "
評価 4 - 1005 件の口コミ中 45 件が不満" "
評価 2 - 1005 件の口コミ中 36 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

AYUMI、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
周りは自然がいっぱいでロケーションが最高に良い。
スタッフの対応がとても良い。みんないつも笑顔で接してくれる。 食事の時も、何か必要なことがないかなど、いつも声をかけてくれて、気遣いがとても良い。 宿泊している客層も良いので安心。 HOTELもとても綺麗で清潔感がsり、清掃が行き届いてる。 こちらに来る時はぜひまた泊まりたいです。
Spartanburg Marriottからの返信 (投稿日 : 2018 年 3 月 13 日)
Thank you for taking the time to leave us a 5-star review! We are happy to hear that you enjoyed your stay and we look forward to your future reservations!

4/10 (不満)

Leslie

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
We booked this hotel for the swimming pool. The pool was closed for renovation. The lighting outside the property was poorly lit. Also, we booked because we needed laundry services and the washer and dryer were broken. We tried to check out and wouldn’t refund our 2 more nights we were suppose to be there. Very disappointing. Breakfast was good but not enough staff. Took 1 hr and 30 min to eat breakfast. It was a beautiful property but amenities were terrible.
2024 年 5 月に 5 泊滞在

6/10 (普通)

John

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Bathroom unacceptable. Carpet was old and worn.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and welcoming staff.
2024 年 5 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 5 月 21 日)
Mike, we appreciate your positive feedback about our staff! It's wonderful to know they made you feel warmly welcomed. We can't wait to see you again soon at the Spartanburg Marriott!

8/10 (良い)

Ramon

良かった点 : 清潔度、スタッフとサービス
The AC was not working to adjust a confortable temperature. I had to turn it off
2024 年 5 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 5 月 23 日)
Ramon, your comfort is our top priority, and we apologize for the trouble you had with the room temperature. We will address your concerns with our team to improve the experience for future guests. We hope you’ll give us another chance to earn that final star. Thank you for your valuable feedback.

10/10 (非常に良い)

Christine、Mount Pleasant

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
0
2024 年 5 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 5 月 18 日)
Christine, it was a pleasure welcoming you, and your five-star rating has truly brightened our day! Please think of the Spartanburg Marriott again for your future trips.

10/10 (非常に良い)

Beth

良かった点 : 設備とサービス、施設のコンディションと設備
Y
2024 年 5 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 5 月 18 日)
Beth, thank you for being our guest and honoring us with your top score! We'd love to host you again in the future at the Spartanburg Marriott.

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms are large, hotel is located conveniently and includes a green space surrounding it.
2024 年 5 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 5 月 15 日)
Mary, it is a joy to read our beautiful grounds and location left a positive impression on you. We are also happy our spacious accommodations ensured the utmost comfort! Thanks for choosing Spartanburg Marriott. Revisit anytime!

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Architecture and design was beautiful.
2024 年 5 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 5 月 15 日)
Your compliments regarding our building and appearance are greatly appreciated and make us proud! We enjoy offering our guests an upscale experience with our beauty and charm here at Spartanburg Marriott. We hope we have enticed you to choose us again, Anthony!

8/10 (良い)

Brandon

2024 年 5 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking a moment to share your positive score, Brandon! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

8/10 (良い)

John、Hagerstown

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 5 月 7 日)
It's great to hear you enjoyed the Spartanburg Marriott! The team takes pride in creating a comfortable and welcoming environment for all guests. Thanks for sharing your positive thoughts, and may future visits be just as delightful.

10/10 (非常に良い)

Harvey、Mt Pleasant

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dependable quality
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 26 日)
We are proud to hear we have provided consistently impeccable service and hospitality for you at Spartanburg Marriott. We look forward to many more five-star stays with you in the future, Harvey. Thank you!

8/10 (良い)

Robert、Elmhurst

良かった点 : 清潔度、施設のコンディションと設備
The free parking
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 24 日)
Thanks, Robert, for highlighting our complimentary on-site parking! It's great to know it added value to your stay. We look forward to your next visit to Spartanburg and hope it’s soon!

6/10 (普通)

Miguel

家族旅行
気になった点 : 設備とサービス
The room was not what I expected for this price….
2024 年 4 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 16 日)
Miguel, we apologize for any disappointment regarding your room. Your satisfaction is important to us, and we hope you will share more details about your stay so we can work to address any concerns promptly. Thank you and we hope for another chance to make a better impression.

10/10 (非常に良い)

Brenda Marie

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff and dinning is wonderful
2024 年 4 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 10 日)
Brenda Marie, we appreciate your positive feedback about our staff and onsite dining. Our team is dedicated to providing exceptional service, and we're thrilled that you felt well taken care of during your stay. We hope to have the pleasure of welcoming you back soon!

10/10 (非常に良い)

Clark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you, Clark, for choosing us for your stay in Spartanburg! We're so glad that you had a great experience, and we appreciate your five-stars. Please come back soon!

10/10 (非常に良い)

Daniel、Griswold

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location to all the brewery’s and food. All walkable. Great fire pits outside just Needs to make sure not to run out of propane. Overall great hotel. Would say again
2024 年 3 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for sharing your positive experience, Daniel! We're glad you liked our walkable location and the nearby dining options. The outdoor fire pits are a favorite amenity among our guests, and we'll be sure to keep them well-supplied with propane for your future visits. We hope to see you back soon at the Spartanburg Marriott!

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 1 日)
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Michelle.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you, Mark, and we can’t wait to welcome you back again for another five-star stay!

10/10 (非常に良い)

latoya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 3 月 20 日)
Latoya, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

2/10 (非常に不満)

LAURA

出張, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Terrible customer service. Sent text thru Expedia that my check-in would be late 1130 to midnight to please make sure I had my room with queen beds because I had four people my two grandchildren and my daughter-in-law and myself. Just to make sure I called the Marriott personally and spoke to Chloe at 10:29. She said yes ma’am we got your message I said make sure I have two beds. There are four of us. We are exhausted from dance competition and the granddaughters have to get up at 6 AM to dance again no problem she said we arrive at 12:05 no queens only king with pull out. Was very upset, but took the room then no parking in a very dangerous area. No security showed up at the hotel. The front desk didn’t even offer a complementary water get to the room. There’s no sheets blankets or pillows for the pull out have to go back downstairs the night Clerk has no key to the storage. They do not offer us another room I had to pay for another king room it is now 1:24 in the morning. And we are just now getting in our rooms. My granddaughters are exhausted, crying and upset. They have to dance first thing in the morning. This is absolutely the worst customer service I have ever experienced. Not Clerk did not even offer us a free water. I had to go to the bartender and ask if there was somebody else that could help. I have stayed in a lot of Marriotts in the last 30 years. This is by far the worst experience I’ve ever had.
2024 年 3 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 3 月 20 日)
Laura, we apologize for the frustration you experienced during your stay. Although room type is based on availability at the time of check-in, we always aim to accommodate our guests' preferences, and we sincerely regret that we were unable to do so for you on this occasion. It's very disheartening that the room you were given was not properly made up for your needs and that our team's handling of the situation fell short. We will be addressing this internally to improve our service and ensure a more convenient experience for our future guests. Please allow us another chance to improve your impression of us.

6/10 (普通)

Amie

家族旅行
Malfunctioning lamp/?Electrical issues in first room, we were moved but room reeked of smoke. Next door guests slammed their door many times late at night keeping us awake, but can’t blame the hotel for that Toilet overflowed but maintenance came to fix promptly. Nice front desk staff, prompt resolution of issues. Excellent breakfast but limited dining hours
2024 年 3 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your patience and understanding, Amie, despite the issues with your rooms and the disturbance from other guests. We're heartened to hear our front desk staff and maintenance team were able to address your concerns quickly, and we'll be using your comments to ensure these problems aren't repeated moving forward. Your compliments on our breakfast are much appreciated, and we hope to welcome you back soon for a stay that's truly seamless from start to finish.

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you for taking a moment to share your positive score, William! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 (非常に良い)

Tommy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
pleasant staff and convenient to downtown Spartanburg
2024 年 2 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 3 月 6 日)
Tommy, we appreciate your compliments on our friendly service and prime location. It's wonderful to know our guests enjoy exploring downtown Spartanburg from our doorstep! Hopefully, you will think of us again for your future visits to the area.

10/10 (非常に良い)

Victor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel for Spartanburg!
2024 年 2 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 3 月 4 日)
Victor, it's wonderful to know our hotel met your needs during your visit to Spartanburg. We appreciate your five-star review and eagerly await your next stay!

10/10 (非常に良い)

Gayle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved that it was close to the Spartanburg Auditorium
2024 年 2 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 3 月 2 日)
Gayle, thank you for sharing your positive feedback about your recent stay with us at Spartanburg Marriott. We're delighted to hear that you loved our location and that it served your travel needs perfectly! We would love to have you return for another enjoyable getaway anytime!

8/10 (良い)

Matthew、roanoke

2024 年 2 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for your 4-star rating, Matthew! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for rating us so highly, Brian. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

8/10 (良い)

donnie

2024 年 2 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 3 月 21 日)
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again, Donnie.

8/10 (良い)

Glenn

家族旅行
良かった点 : 清潔度
Getting a little long in the tooth.
2024 年 2 月に 1 泊滞在
HotelMgmt からの返信 (投稿日 : 2024 年 2 月 27 日)
Glenn, we're grateful you chose to stay with us and took the time to provide feedback. Although we're pleased by your positive rating, we apologize for any shortcomings you encountered. We are continually working to make updates and enhance our property, and your feedback will be shared with our team. We look forward to the opportunity to exceed your expectations on your next visit to the area.

8/10 (良い)

Brad

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The rooms are nice but the hallways are dated and the carpets are worn
2024 年 2 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you, Brad, for your feedback. We're pleased you enjoyed our guest rooms, but we're sorry to hear that the hallways and carpeting fell short of expectations. Rest assured, your comments will be shared with our design team as we continuously work to enhance our property. We hope you'll join us again soon so we can work to win you over completely.

10/10 (非常に良い)

Remmie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 2 月 15 日)
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Remmie.

2/10 (非常に不満)

Ami

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A rundown ghost town
A ghost town with paying guests. Marriott has clearly given up on this hotel. Everything is outdated, carpets are stained and dirty...there's hardly any staff to be found anywhere on the property. Hotel is in really poor condition, yet they're still charging $220 a night for rooms. If I had paid $95 a night, I would have felt that was fair for this abomination of a hotel. Stay elsewhere.
2024 年 2 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 2 月 16 日)
Ami, we are disappointed and surprised to read about your experience. This does not reflect the high standards we strive for and we will be discussing your concerns immediately with our team. Please allow us another chance in the future to show you what we are truly capable of and restore your trust in our Brand.

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a nice stay
2024 年 1 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 16 日)
William, your five-star review was a pleasure to share with the team. We all loved welcoming you to Spartanburg Marriott and ensuring a beautiful trip. We hope to do it again!

8/10 (良い)

Caleb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Inconvenient getting on to property
2024 年 2 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you, Caleb, for your great score and helpful insights. We reget you had any difficulty finding us. We will look into our signage further to ensure a seamless experience all around moving forward! We hope to welcome you back soon!

6/10 (普通)

Brian

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 12 日)
We appreciate your star-rating, however, we would love nothing more than to welcome you back to strive for true perfection in the future.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 6 日)
Your perfect score has brightened our day, thank you! Come back soon, James!

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bartender was absolutely amazing! Spent more time hanging at the hotel bar then out on the town! Staff was fantastic! Thanks Taylor for making our trip a blast!
2024 年 2 月に 2 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 2 月 7 日)
We're thrilled you had such an enjoyable time at MESH Lounge! Your high praise will be shared with Taylor and the rest of our bar team. Thank you and we look forward to serving you again during your future trips to Spartanburg!

10/10 (非常に良い)

Timothy or Tanya

2024 年 2 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 2 月 6 日)
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

8/10 (良い)

Dagmar

2024 年 1 月に 4 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 3 月 20 日)
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 (非常に良い)

Randall

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 2 月 2 日)
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area, Randall.

10/10 (非常に良い)

Omar

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Conference comfort
Overall great experience.
2024 年 1 月に 3 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 1 月 23 日)
Omar, we're so happy that you enjoyed your time with us at the Spartanburg Marriott! Thank you for your top rating, and we hope for the opportunity to greet you again soon!

10/10 (非常に良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Regularly stay here and always meets needs.
2024 年 1 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for your continued patronage, Chris. It's great to hear that we consistently meet your needs on each of your stays. Our team strives to maintain high standards of service and comfort, and your regular visits are a testament to their efforts. We look forward to welcoming you back to Spartanburg Marriott again soon and continuing to provide you with a satisfying experience every time.

2/10 (非常に不満)

John

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The front desk staff were smiling sweet talking do nothings. The first day we had room service and not again for 5 days. I asked 3 times to get a blanket before one was delivered. We discovered we were leaving the DND sign on till 11:30a. That was ok the 1st day, but not afterwards. The sign was removed at 10:00am still no service. There was no checking on us even when discussed with the staff. I find fault with the front desk not the room service people. They followed up very little. I was able to chase people down or ask the front desk or get a maintenance person to help to get wash clothes and coffee. We have someone in the hospital, so other family had already made reservations with you and experienced the same lack of service at the front desk. No one on duty for several minutes. They had made reservations for queen beds but no room was available except king beds. I'll let them tell their own full story. But let me add as they were checking in a different customer was saying the same things. Get your act together.
2024 年 1 月に 2 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for taking the time to share your experience, John. We deeply regret to hear about the challenges you faced during your stay, particularly with the room service and the responsiveness of our front desk team. It is concerning that your requests for a blanket and room cleaning were not promptly addressed. Our goal is always to provide attentive and efficient service, and it seems we fell short in this regard during your visit. Additionally, the issues your family encountered with room reservations and service at the front desk are equally concerning. Your feedback is invaluable as it helps us identify areas where we need to improve, especially in terms of training and service follow-up. Please be assured that these issues will be addressed with the relevant teams to prevent such occurrences in the future. We apologize for not meeting the standard of service we strive to provide and hope to have the opportunity to regain your trust and demonstrate the high level of service we are known for.

10/10 (非常に良い)

Ernest

カップルで旅行
Very clean room. Friendly staff. Was very helpful. They gave us a early check in. And I’m blind and they were very accommodating.
2024 年 1 月に 7 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 1 月 20 日)
Thank you for your review, Ernest. It's wonderful to hear that you found your room pristine and our team impressive. We're particularly glad to know that the early check-in and the accessible accommodations enhanced your experience with us at Spartanburg Marriott. Providing a welcoming, supportive environment for all guests is a top priority, and it's heartening to hear that we succeeded in making your stay comfortable and enjoyable. We look forward to welcoming you back again for another pleasant visit.

2/10 (非常に不満)

John

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The front desk staff were smiling sweet talking do nothings. The first day we had room service and not again for 5 days. I asked 3 times to get a blanket before one was delivered. We discovered we were leaving the DND sign on till 11:30a. That was ok the 1st day, but not afterwards. The sign was removed at 10:00am still no service. There was no checking on us even when discussed with the staff. I find fault with the front desk not the room service people. They followed up very little. I was able to chase people down or ask the front desk or get a maintenance person to help to get wash clothes and coffee. We have someone in the hospital, so other family had already made reservations with you and experienced the same lack of service at the front desk. No one on duty for several minutes. They had made reservations for queen beds but no room was available except king beds. I'll let them tell their own full story. But let me add as they were checking in a different customer was saying the same things. Get your act together.
2024 年 1 月に 4 泊滞在
Spartanburg Marriott からの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.Unfortunately, your preferred room type is based on hotel availability and no housekeeping services will be received if your DND sign is on the door.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 (非常に良い)

Glenda

家族旅行
2024 年 1 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 1 月 16 日)
Glenda, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.

10/10 (非常に良い)

Rebecca

2024 年 1 月に 1 泊滞在
Hotelmgmtからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for the five-star rating, Rebecca! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 (良い)

Brittany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great except the breakfast was way to pricey for what was available on the buffet. Also don’t like buffet food.
2023 年 12 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 1 月 17 日)
Thank you, Brittany, for your feedback. It's great to know you enjoyed your stay, but we apologize that our breakfast offerings and pricing fell short of your expectations. We're always looking for ways to enhance our guests' experiences and appreciate your input. We look forward to having you with us again and hope to earn that last star.

8/10 (良い)

Brittany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean mattress ok
2023 年 12 月に 1 泊滞在
HotelMgmtからの返信 (投稿日 : 2024 年 1 月 17 日)
Brittany, thank you for noting the cleanliness of your room and sharing your feedback on the mattress. We strive to offer the utmost comfort to our guests, and your input is valuable in guiding our improvements. We hope to have you stay with us again in the near future!