Hi Mary, we want our guests to rest easy when they stay with us, and we sincerely apologize you experienced issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We're sorry to hear that the pool was not ready for you at check-in. Although we do our best to keep the pool clean, we have had an unusual amount of rain here this summer, and a severe thunderstorm right before your stay, which has caused issues beyond our control - We recently made the decision to convert this chlorine pool to saltwater to avoid future issues as the chemicals became impossible to regulate properly with so much rainfall - We provide an array of dishware suitable for large groups, including 12 matching plates in formal and casual styles, as well as a full set of glasses including wine glasses. We've replaced broken glassware and upgraded our pots and pans for guests' convenience - We sincerely apologize for the inconvenience caused by both the dislodged folding door and the sticking sliding doors during your stay. We have taken immediate action to address these issues by thoroughly cleaning and lubricating the sliding doors. If only we had been made aware of these concerns earlier, we would have gladly organized a quick repair to resolve the problems - While we try to accommodate all guests' comfort by offering several different types of mattresses, mattress taste is subjective, and we have never received any complaints about this in the past. - A few years ago, we made the decision to switch to platform-style encased mattresses for hygiene purposes, but after receiving your feedback, we've added more variety by replacing a king and a queen bed. - We are refreshing the interior paint throughout the entire home and will be complete with all rooms by the end of August We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

Lenette, thank you for your review. This homeowner has asked us to pass along the following response: "We were very concerned to learn of your distress after your departure. We received a somewhat blurry photograph of the insect in question but as you mentioned, the bug was not bagged and left for positive identification. We were relieved to hear that you could not find another bug of any kind inside the house. Our rental is located on 8 heavily wooded acres (typically quite humid) in the mid-south. Bugs can enter the premises when doors are open or simply travel in on guests’ feet or clothing. I wish we had more control over this situation, but we do not. We try to keep a spray bottle of OFF on the covered patio and spray the pool area with botanical insect repellent prior check-in. However, we should have warned guests about our acreage, pool, pond, and lawns and since your experience, we do that now. We encourage guests to bring their own insect repellent as well. Pollen and air-borne dust are also impossible to keep off exterior furniture especially in the early spring here. Perhaps we should consider offering daily cleaning service as an option and we will certainly consider that. We are truly sorry that one of your traveling companions had a severe bug experience during her visit with us. Thank you for helping us address the issues in a direct manner." Best, the Evolve Team

Tammy, thank you for your review. This homeowner has asked us to pass along the following response: "I’m glad you thought the house was nice and large enough to suit your needs. My apologies with regard to the “amenities”. We DO have a lot of dishes and glassware! My original thoughts were to provide service for 12 since that is the house capacity, but a prior guest recommended that we have enough dishes to accommodate back to back meals during the dishwasher cycle. So YES! We now have 24 dinner plates and the patterns are different. Same is true for the glassware. Another recent guest requested that we have plastic dishware available for poolside use. Early this year we upgraded the beds in two of our rooms: We offer Temperpedic style in the twin room and a brand new extra firm king to complement the pillow-top firm king in the other suite. We are truly sorry that none of the options met your needs. Thank you for taking the time to comment on our property." Best, the Evolve Team