South San Francisco Hillside Sign

did not eat in the hotel

Great location. Easy walk to Pier 39 where I enjoyed watching (and listening to) the sea lions. The hotel is very busy, staff are helpful when you can reach them. I called for two requests, one in the evening, and one early morning: my in-room refrigerator was not working upon my arrival (they replaced it once I was able to reach them); and two, for bell service to help with my bags at check out. Both times the phone rang and rang and rang, to the point of my hanging up and repeatedly trying again. I felt that if I'd had an emergency, this could have been quite unsafe. Breakfast is quite good, lots of fresh fruits, and an assortment of breakfast foods. The dining area is busy and loud, but I think this is to be expected in a large city. My room was on the fourth floor, which was nice as I had no one above me so probably quieter, but it was an interior room and had no view other than the HVAC system. I would have loved a city view or ocean view instead, but I suppose there are only so many of those to go around. The bed was comfortable, as were the pillows. I slept well. The fire pits are lovely, but the cushions on the seating all need to be professionally cleaned or replaced as they are dirty and stained. The resort fee is charged whether or not you use any of the services, which I did not (fitness center, pool, business center, safe...). But again, this is probably customary in larger cities. If you're looking for a convenient location, this hotel fits the bill.

The hotel location was premium and the amenities outside were cool. The hotel advertised they had a cafe and coffee shop but they do not. Also the resort fee is an extra cost with in my opinion no benefit, it is not a resort and paying that much to get free marshmallows packs for smores is extreme. There is no pool or resort amenities to warrant the cost addition. Our room was ok but it needs some serious maintenance, the shower handle completely fell off. Our first impression was a cranky, not friendly front desk staff and left a bad taste from the start. The water fill stations were a nice touch but not mentioned at all by the front desk. The gym is in poor maintenance- the mat rack almost fell on my head as it wasn’t properly fastened to the wall. For two days we dealt with weed smells so bad in our room it was like we were the ones smoking it, I mentioned it to the front desk and they could have cared less. For the cost of the hotel would look at other options if we go back.