We most humbly apologize and will immediately alert our staff. This is not normal and we look forward to better stays.

Thank you. We would love to have you come stay again.

Thank you for the kind words. It is our goal to help all our guests have fantastic vacation memories.

We appreciate the blessings you allowed us in choosing and allowing us to serve you.

We feel honored for the opportunity to serve you.

It is with joy and honor we receive your response and thank you so much.

It is with immense pleasure that I write to express our heartfelt gratitude for choosing our beautiful location for your recent stay. We are truly honored to have had the opportunity to serve you.Your kind words and feedback about your experience at our hotel have not gone unnoticed. We are delighted to hear that you had an excellent stay, and your satisfaction is the best reward for our dedicated team's hard work.Your compliments regarding your experience, such as the service, accommodations, amenities, etc. are truly appreciated. We take great pride in providing top-notch hospitality, and your feedback reaffirms that we are on the right path.Our commitment to excellence is unwavering, and we will continue to strive for even higher standards to ensure that every guest's experience is as exceptional as yours.Should your future travel plans bring you back to our beautiful location, we would be thrilled to have the privilege of hosting you once again. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more memorable.Once again, thank you for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a constant source of inspiration for us.

Dong,Thank you for choosing Lake Ridge Hotel. We strive to provide exceptional experiences for our guests. I hope you will come stay with us again.

Frank,Thank you for the feedback. I will look into that refrigerator. I am glad to hear we were a convenient option for your stay.Thank you,Paige

Sarah,Thank you for the kind words. We love to hear about our amazing staff. Our rooms are designed to be comfortable for guests after a day on the slopes in the winter or the lake in the summer. Please come see us again soon.Thank you,Paige

Kyle thank you for your feedback. We will look into these items. Our goal is to provide an amazing experience for all our guests. We are definitely busiest on weekends when families come to ski. Many of them like the close proximity to the ski slope. Thank you,Paige

Gabriela, I am sorry you felt this way about your stay. I am already working on translated messages to help other non-English speakers navigate the self check-in process. Please know we are always available to help and provide service.

Thank you, Pamela for the feedback. Our goal is to provide an exceptional guest experience every time. We are already addressing the issue with the toiletries coming open and I will look into the issue with the floors. We hope to see you again in the near future. Thank you, Paige

Thank you for your review. We love to hear when a guest has had a good stay. We hope to see you again soon.Thank you, Paige

Mario, thank you for choosing Lake Ridge Hotel for your stay. We hope you will come stay with us again.Sincerely,Paige

Steven, thank you for the awesome rating. We strive to provide an exceptional experience for our guests. Please come see us again. Thank you, Paige

Charlene, thank you for the feedback. Our goal is to always provide exceptional accommodations to our guests. If there is something we could have done to make your stay just that, please let me know. Thank you, Paige

Marvin, thank you for your review. We are always striving to deliver exceptional stays to our guests. If there is anything specific we can do to improve, please send me a message. I listen to every suggestion.Thank you,Paige

Thank you, Dean. We hope you come see us again. Our goal is to provide an exceptional stay for all our guests. Sincerely,Paige

Selene, I am so sorry you had a bad experience. We were in communication several times before your arrival date. You even completed the request we sent you for check-in information. I don't know what changed in your contact information but we sent you the room number and door code several times. Since you booked through Hotels I don't have a way to contact you directly but sent multiple messages via the Hotels website. If you had come to the hotel, my cell phone is posted on the front door. I am always on property but due to my multiple responsibilities at the hotel, I am hardly ever in the office. If you leave a message I am immediately notified and will call right back. Again, I am sorry and will take your feedback into consideration when looking for additional means to communicate with my guests.

Thank you, Veronica. We appreciate the feedback. Please come visit us again. Paige

Derek, I wish you had left some information as to why you gave this rating so I could address it and prevent another guest from a bad experience. If you would like to reach out I would welcome a conversation. Thank you

Thank you Heather. We appreciate you selecting Lake Ridge Hotel for your trip. Please come see us again. Paige

Kallista, thank you for the review. Confirmation we are providing good service helps us verify what is and isn't working. We hope to see you again soon.

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your comments about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. I have informed our guest service agents about your compliments; they have asked me to say thank you it is an honor having the opportunity serving you. It is wonderful knowing you had the opportunity to visit our wonderful city wonderful history and architecture, sight-seeing, Olympic stadium with numerous activities and enjoy the delicious local foods from the excellent restaurants. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. But it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for choosing us. We’re committed to total guest satisfaction, and we look forward to your next visit.

Our Amazing staff Ms. Paige we love and appreciate her diligence

We love your word Good, this is excellent, thank you for choosing and allowing us to serve you

Thank you for your review. Please come see us again and let us know what we can do to make your stay a 5 out of 5. Thank you, Paige

We appreciate you choosing us, we do have communication by Text as noted when you received your welcome.

Thank you for the nice review. We hope to see you again soon.

Thank you, Elizabeth. Please come see us again.

We are so sorry you did not enjoy your stay. I wish I had known what made your experience undesirable. We always strive to accommodate and would have loved the opportunity to do so for you.

Muchas Gracias, Ricardo! Por favor regresas pronto.Paige

Leeds, thank you for selecting Lake Ridge Hotel. We appreciate the feedback and will take it all in to consideration. We hope you will come again.

Kim, we were so pleased to be part of your adventure. Thank you for choosing Lake Ridge Hotel. We hope to see you again soon.

Nicole, thank you for the lovely comments. We hope you do return to see us again. All our rooms have independent thermostats. I will keep an eye on that room to see if I can get it to do that again. I checked the batteries and they were working so, I will continue to monitor it. Again, thank you for the feedback and the comments.

Thank you Owen, we are pleased you enjoyed your experience at Lake Ridge. We take all comments and suggestions seriously, so thank you for the confirmation.

We are glad you enjoyed your stay at Lake Ridge Hotel. We hope to see you again soon.

We are glad you enjoyed your stay. Thank you for letting us know.

Thank you so much. We look foward to you visiting Lake Ridge again....

We are so sorry for this unusual situation, we will be following up with our on-site manager, it is pleasing to know all is better including our manager meeting you during your numerous days of stay. We wish you a blessed beautiful day, we trust to see you again.

Thank you for taking the time to let us know on the check-in. While we are still trying to work on the issues that some have with the virtual check-in. Hope to see you again

Thank you for your review. The room that you booked was a queen bed, both beds. Sorry, that when you accidently kick them they make a sound. It is the type of bed frames we have. Glad that your overall stay was good, Hope to see you again. Have a safe trip

Thank you for choosing Lake Ridge Hotel.

We thank you for the honor and opportunity to serve you.

This is amazing Excellent, we are humbled for the honor.