ロビー

スース パール マリオット リゾート & スパの口コミ

5 out of 5
スース パール マリオット リゾート & スパ
Avenue Abdelhamid El Kadhi, La Corniche, Sousse

口コミ

7.8

良い

評価 10 - 153 件の口コミ中 67 件が非常に良い" "
評価 8 - 153 件の口コミ中 37 件が良い" "
評価 6 - 153 件の口コミ中 20 件が普通" "
評価 4 - 153 件の口コミ中 14 件が不満" "
評価 2 - 153 件の口コミ中 15 件が非常に不満" "

8.4/10

清潔度

7.8/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 3 月に 1 泊滞在
The Pearl Resort & SPA , Sousseからの返信 (投稿日 : 2020 年 3 月 12 日)
Dear Guest, We are happy to learn that you liked your overall experience at The Pearl Resort & SPA, SOUSSE and we would like to thank you for the excellent mark you have attributed to our hotel, services and facilities. . We look forward to welcoming you back to your hotel The Pearl Resort & SPA . SOUSSE. Sincerely, The Pearl Resort & SPA. SOUSSE

10/10 (非常に良い)

Jacques

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L'Accueil Le Personnels La Propreté Le Calme La Chambre Vue Imprenable Le Petit Déjeuner Exquis
2024 年 5 月に 1 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 5 月 8 日)
Cher Mr Jacques,Nous vous remercions vivement pour votre merveilleux commentaire ! Nous sommes ravis d'apprendre que vous avez passé un séjour fantastique parmi nous.Nous sommes enchantés de savoir que vous avez trouvé notre accueil chaleureux, notre personnel amical, et nos installations propres et paisibles. Votre avis est précieux pour nous, et nous sommes très heureux d'avoir pu vous offrir une expérience exceptionnelle. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un autre séjour inoubliable dans le futur !Cordialement,General Manager

10/10 (非常に良い)

Hichem、nice

良かった点 : 清潔度
2024 年 4 月に 3 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Mr. Hichem,Thank you for taking the time to share your wonderful Rate with us! We're thrilled to hear that you had an amazing experience at our hotel..We are looking forward to welcome you back Warm regards,Mohamed Ali JLAIELGeneral Manager

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Customer,Thank you so much for taking the time to leave us such a fantastic 5-star review on Expedia! We truly appreciate.We're delighted to hear that you had a wonderful experience with us. Your support means the world to us, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Mohamed Ali JLAIELGeneral Manager

8/10 (良い)

Mohamed

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Un albergo ottimo nei servizi con uno staff eccellente, bisognerebbe curare i dettagli della stanza per quello che costano, e farbtrovare tutto il necessario senza doverlo richiedere. In una zona sicura ed accessibile a tutti i locali di cui si necessita
2024 年 2 月に 1 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Mr. Mohamed,Thank you for sharing your feedback. We're delighted to hear that you appreciated our services and our staff. Regarding the details of the room, we apologize if they didn't meet your expectations. We take note of your feedback and will do our best to improve in this regard. We hope to welcome you back soon for a better experience.Speriamo di darti il benvenuto di nuovo !!!Best Regards

10/10 (非常に良い)

MR T

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in a great location. Excellent, friendly staff and the food was very good with a wide choice.
2024 年 2 月に 4 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Guest,Thank you for taking the time to leave such a positive review! We're delighted to hear that you had a great experience at our hotel. Our team works hard to provide excellent service, and we're thrilled to hear that you found them friendly. We're also glad you enjoyed our food selection. We hope to welcome you back again soon!

8/10 (良い)

Kyle

良かった点 : スタッフとサービス
気になった点 : 清潔度
The staff and service is excellent, the views of the ocean beautiful, the pool is nice. the rooms are mediocre and the area around the hotel is a long way from anything, except the ocean.
2024 年 2 月に 2 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Guest,Thank you so much for taking the time to share your feedback We're thrilled to hear that you found our staff and service to be excellent, and that you enjoyed your stayWe're sorry the rooms appreciation. We take all feedback seriously, and we are looking into ways we can enhance the quality of our accommodations to better meet your expectations.Regarding the location, we understand that while our seafront setting offers breathtaking views, it may be a bit secluded from other attractions. We strive to provide a peaceful and relaxing environment for our guests to unwind, but we also recognize the importance of accessibility to nearby amenities. We'll take your comments into consideration as we continue to improve and evolve.We truly appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stayBest Regards

10/10 (非常に良い)

Abdelhalim

2024 年 1 月に 1 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mr. Abdelhalim,Thank you so much for your fantastic feedback and the perfect score of 10/10! We are delighted to hear that you had such a positive experience with us. We strive to provide excellent service, and it's incredibly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations in the future.Thank you again for choosing us, and we can't wait to welcome you back!Best regards,

8/10 (良い)

Youssef

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 1 月に 2 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mr Youssef,Thank you for taking the time to share your feedback and for giving us a rating of 4/5Your insights are invaluable to us, and we are committed to continually improving our services. If there are specific areas where you feel we can enhance or if you have any suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Thank you once again for choosing us.

10/10 (非常に良い)

Rafi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We love the hotel and the ambiance. 🤗
2024 年 1 月に 1 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mr/Mrs Rafi,Thank you so much for your wonderful feedback! We're thrilled to hear that you love the hotel and enjoy the ambiance. Your positive comments inspire and motivate our team to continue providing the best possible experience for our guests. We look forward to welcoming you back and ensuring your future visits are just as delightful!Best Regards

6/10 (普通)

MANUELA

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Beautiful hotel but disappointing customer service
The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel. I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room. After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it. We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!). I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did. I went downstairs to pay for the room and have a drink. The following morning at check out I was asked to pay for the drink!!! I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.
2024 年 1 月に 1 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mrs. Manuela,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. Your feedback is crucial for us to address areas that require improvement.We deeply regret the confusion at check-in and the subsequent issues with the room charges. This falls short of the service standards we strive to uphold, and we understand the frustration it may have caused.Rest assured, we have already investigate this matter thoroughly and take corrective actions to prevent such situations in the future. It's disheartening to hear that the resolution process was not as smooth as it should have been, and we apologize for any additional inconvenience caused during check-out.Please be assured that your concerns are taken seriously, and we are committed to learning from this experience.Once again, we sincerely apologize for the shortcomings you encountered and hope to have the chance to restore your faith in our hotel in the future.Best regards,

10/10 (非常に良い)

Assi atta

2023 年 12 月に 1 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mr/Mrs. Assi Atta,[Customer's Name],Thank you so much for your fantastic feedback and the perfect score ! We are delighted to hear that you had such a positive experience with us. Your kind words and high rating mean a lot to our team.We strive to provide excellent service, and it's incredibly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations in the future.Best Regards

4/10 (不満)

NASSIM

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 12 月に 3 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mr. Nassim,Thank you for sharing your feedback with us. We are sincerely sorry to hear that your experience fell short of expectations.We would be grateful for any specific details you can provide about the aspects that led to your rating. Your insights are invaluable as we continuously strive to improve our services and address areas of concern.We are committed to learning from this experience and making the necessary improvements.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to better serve you in the future.Best regards,

8/10 (良い)

Najla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Mohamed Ali JLAIELからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Mrs. Najla,Thank you for taking the time to share your feedbackWe appreciate your honesty and we are glad to hear that your experience was generally positive.Your insights are invaluable to us, and we are committed to continually improving our services. If there are specific areas where you feel we can enhance or if you have any suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,

10/10 (非常に良い)

Jean Michel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Belgacem

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
😞 bad people in reception
2023 年 11 月に 1 泊滞在

8/10 (良い)

Kyle

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

6/10 (普通)

waseem

2023 年 11 月に 1 泊滞在

6/10 (普通)

Nuria

小さなお子様連れの家族旅行
良かった点 : 清潔度
Die Einrichtung der Unterkunft entspricht nicht einem 5 Sterne Standard. Das Mobilar war teils abgenutzt oder nicht funtkionsfähig. Ein Föhn war nicht vorhanden, sondern musste erst angefragt werden, was eine ganze Weile gedauert hat. Das Personal im Restaurant und das Sicherheitspersonal war sehr freundlich, das Personal an der Rezeption leider wenig hilfreich und nicht sehr zuvorkommend. Gutes Frühstück, bis auf den Kaffee, der leider Nescafé war. Schöne Anlage nah am Strand, die umstehenden Gebäude sind leider teilweise in einem desolaten Zustand.
2023 年 10 月に 4 泊滞在

2/10 (非常に不満)

Champenois Stéphane

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 8 泊滞在

8/10 (良い)

Ibtihel

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Fatima

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ca ne peut pas etre un hotel 5 etoile.La chambre navait pas de refrigirateur, le coffre fort non plus.Fenetre cassè. Jai payé un supplément pour une chambre de 35m2 avec baignoire et vue sur mer , mais je n'ai rien eu de tout ca. Jai eu une douche, vue sur immeuble et rue , et jai eu une douche . Le pesonnel intervient 1h apres mes demandes...pas de connexion internet dans ma chambre .une catastrophe cet hotel
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Mohamed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 7 泊滞在

10/10 (非常に良い)

ahmet

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
séjour court mais passer dans un hotel agréable pres de la mer.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Philippe

気になった点 : スタッフとサービス、施設のコンディションと設備
Cet hotel n'est vraiment pas à la hauteur des 5 etoiles attribuées. Je n'avais jamais rencontré un niveau de prestations si bas dans un hotel du groupe Mariott. J'ai découvert par la suite qu'il s'agit d'une franchise. Outre le retard lors du check-in, nous avons eu plusieurs désagréments dans les chambres (clim et lumières HS, lavabo bouché à l'arrivée,etc...). Cet hotel est a peine a la hauteur d'un hotel club 4 étoiles. N'y allez pas si vous recherchez une prestation soignée.
2023 年 8 月に 5 泊滞在

10/10 (非常に良い)

AbbaAmin

2023 年 8 月に 6 泊滞在

10/10 (非常に良い)

Amanda

2023 年 7 月に 2 泊滞在

6/10 (普通)

Zaid

気になった点 : 清潔度、客室の快適度
التكيف سيء جدا والمدينه لا تستاهل الزياره
2023 年 6 月に 3 泊滞在

8/10 (良い)

Ange

2023 年 6 月に 1 泊滞在

6/10 (普通)

Yasmine

家族旅行
良かった点 : スタッフとサービス
2023 年 5 月に 6 泊滞在

4/10 (不満)

Alexander

良かった点 : 清潔度
気になった点 : スタッフとサービス
The reception is probably the most important part of a hotel experience. If you have a poor experience there it determines whether you will return to the hotel in the future. Let's just say the check in process was extremely unprofessional and off-putting. I felt like I was checking into the El Mouradi. Horrible and disrespectful staff.
2023 年 5 月に 1 泊滞在

8/10 (良い)

Atef

家族旅行
良かった点 : 清潔度、スタッフとサービス
Good stay except A/C
Well located hotel, welcoming and kind staff especially at the restaurant and at the reception, tasty food, unfortunately no Air-conditioning as per their policy it Shouldn’t be working between October and May, which doesn't make sense as in March the weather in Tunisia could be warm,
2023 年 3 月に 3 泊滞在

10/10 (非常に良い)

Karim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Stay, Thank you Bessma for allowing us this fabulous and extremely relaxing stay, being as hospitable and professional as a Front Desk Manager is at the Marriott International Brand; Check in (Adel) and Check out (Karim) as smooth as a Bonvoy member should Expect. F& B with the Kindness of Executive Chef Karim, the very Yummy and flavor oriented OPUS restaurant is a must visit while you are around. We also liked The Buffet Breakfast , thank you
2023 年 3 月に 1 泊滞在

6/10 (普通)

Arij

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 12 月に 2 泊滞在

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is gorgeous, the staff is exceptional, I wish I could take them all home with me. The breakfast is the largest I’ve ever witnessed at a hotel, with so many options to choose from. They spare nothing to service you. The pool is beautiful, spa services were delightful as well. Also the spa space is beautiful. The beach had security so I could leave my bag while I swam with no worries at all. I was sad I had to leave
2022 年 10 月に 1 泊滞在

6/10 (普通)

Maria

2022 年 10 月に 4 泊滞在

8/10 (良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personnel accueillant. Hôtel agréable. Inconvénient route à traverser pour se rendre à la plage. Petit déjeuner diversifié. Pas de regret pour ne pas avoir opter pour le all inclusive car le buffet n’est pas top.
2022 年 10 月に 5 泊滞在

2/10 (非常に不満)

MHAMED

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2022 年 9 月に 11 泊滞在

6/10 (普通)

Mohammad

カップルで旅行
Had to wait for one hour for the room service to deliver slippers, and check-in took way too long.
2022 年 9 月に 2 泊滞在

4/10 (不満)

AIFA

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
On a était très déçu de notre séjour au Mariott ! Cela ne vaut pas les 5 étoiles ! La climatisation fonctionne à peine , mini bar hors service , le personnel a l’accueil est inactif.. Nul Nul !!! On nous a donné une salle de bain pour PMR avec une douche avec inondations quand on prends nos douches . Mis à part l’emplacement de l’hôtel nous vous le déconseillons
Inondations à chaque douche
2022 年 8 月に 4 泊滞在

2/10 (非常に不満)

Maria E.

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel is not 5 stars. Bad experience!
This hotel is listed as 5 stars but I can give only 2 or 3. Check in was terrible I wait in line for one hour and a half. Internet conexión very bad. Room not too clean, No towels, no hair dryer. TV was not working. I called for towels for 4 times did not bring any until midnight. Broken chair in a room. Room facing a busy street very noisy. This was a terrible experience I will not to recommend anybody. I spoke with the manager, she did not do anything for me. I paid a very expensive rate for a bad experience. I thinks Hotels.com should do something to compensate this terrible experience. Thanks.
2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

khalil

2022 年 8 月に 1 泊滞在

2/10 (非常に不満)

Nour

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Un hôtel qui ne vaut pas le prix!! ca doit être un hôtel 3* pas plus!!!! Je suis treeees déçu de mon achat et de mon expérience!
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful seaview with balcony, the hotel is clean and the location is good. It's easy to get a taxi (costs less than TND3 to get to the shared taxi station for day trips to other cities). We stayed here for four nights. The only drawbacks of this hotel are the lack of meat in the buffet breakfast and no dryer in the room.
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

Oussama

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 2 泊滞在

8/10 (良い)

Oussama

2022 年 5 月に 1 泊滞在

6/10 (普通)

Ayaaz

気になった点 : 清潔度
2022 年 5 月に 4 泊滞在

10/10 (非常に良い)

Haytham

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly Recommended for others
2022 年 5 月に 7 泊滞在

10/10 (非常に良い)

Louay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 2 泊滞在

4/10 (不満)

Mohamed

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was clean. Room was facing a super busy Street. Could not sleep due to car and people noise
2022 年 5 月に 1 泊滞在